GRI Index

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= Fully fulfilled = Partially fulfilled = Not fulfilled

Strategy and analysis

UNGC

GRI

Indicator

Level

Location of disclosures

Comment / Reason for Omission

External Assurance

 

G4-1

Provide a statement from the most senior decision-maker of the organization about the relevance of sustainability to the organization and the organization’s strategy for addressing sustainability.

Introduction from the CEO

Not applicable

no

 

G4-2

Provide a description of key impacts, risks, and opportunities.

Topic selection for 2016
Risk factors
Business overview

Not applicable

no

Organizational profile

UNGC

GRI

Indicator

Level

Location of disclosures

Comment / Reason for Omission

External Assurance

 

G4-3

Name of organization

About Shell

Not applicable

no

 

G4-4

Primary brands, products, services

About Shell
Business overview

Not applicable

no

 

G4-5

Headquarters

Carel van Bylandtlaan 16, 2596HR The Hague, The Netherlands
Contact us

Not applicable

no

 

G4-6

Number of countries where the organization operates

Upstream – Business and property
Downstream – Business and property
Leadership
Several pages, including:
Americas
Nigeria

Not applicable

no

 

G4-7

Nature of ownership and legal form

Business overview

Not applicable

no

 

G4-8

Markets served

Location of oil and gas exploration
Oil and gas production available for sale
Downstream data tables

 

no

 

G4-9

Scale of organization

Performance indicators
Selected financial data
Integrated Gas – Portfolio and business development
Upstream – Portfolio and business development
Downstream – Portfolio and business development
Exhibit 8 – Significant subsidiaries

Not applicable

no

 

G4-10

Total workforce by employment type, employment contract, and region

Our people

Our reporting on a global level includes the different regions, elements like employment types or employment contracts will be considered in the local environment.

no

3

G4-11

Percentage of employees covered by collective bargaining agreements

 

We strive to maintain healthy relations with our employees. Dialogue between management and employees is integral to our work practices and takes place directly and, where appropriate, through employee representative bodies.

We regard accumulating numbers for this topic on a global level as not meaningful.

no

 

G4-12

Describe the organization’s supply chain

Contractors and suppliers
Shell for suppliers

We do not have one document describing our complete supply chain. Common processes for procurement and contractor management are in place. Different teams are addressing strategy development, contractor management, specific business needs, performance management, HSSE and Social Performance, local content and communications.

no

 

G4-13

Significant changes to the organization in the reporting period regarding size, structure, or ownership

Chair’s message
CEO’s review
Risk factors
Strategy and outlook
Upstream – Investments and portfolio

Not applicable

no

 

G4-14

Whether and how the precautionary approach or principle is addressed by the organization

Introduction from the CEO
The energy future
How sustainability works at Shell
Safety
Environment
Addressing climate change
Commitments, policies and standards

Not applicable

no

7

G4-15

List externally developed economic, environmental and social charters, principles, or other initiatives to which the organization subscribes or which it endorses.

Living by our principles
Collaborations
Commitments, policies and standards
Climate Change – public policy positions

Not applicable

no

7

G4-16

List memberships of associations (such as industry associations) and national or international advocacy organizations in which the organization participates or supports.

Environmental and social partners
Collaborations

Not applicable

no

Identified material aspects and boundaries

UNGC

GRI

Indicator

Level

Location of disclosures

Comment / Reason for Omission

External Assurance

 

G4-17

Entities included in financial statements and those not covered by report

About this Report
About our reporting

Not applicable

no

 

G4-18

Explain the process for defining the report content and the Aspect Boundaries and how the organization has implemented the Reporting Principles for Defining Report Content.

Topic selection for 2016
About our reporting
About this Report

Not applicable

no

 

G4-19

List all the material Aspects identified in the process for defining report content.

Topic selection for 2016
Risk factors

We take material Aspects to mean aspects that are significant from a stakeholder perspective, as explained in our Sustainability Report.

no

 

G4-20

For each material Aspect, report the Aspect Boundary within the organization.

 

About our reporting
About this Report

We report on an operational basis.

no

 

G4-21

For each material Aspect, report the Aspect Boundary outside the organization.

Not reported

This is not within the scope for our global sustainability reporting efforts. Issues that are of significance on a local level are locally managed.

no

 

G4-22

Report the effect of any restatements of information provided in previous reports.

 

Not applicable

No significant restatements were made in the applicable reporting year.

no

 

G4-23

Report significant changes from previous reporting periods in the Scope and Aspect Boundaries.

 

Not applicable

It is possible to compare our current report with previous reports to view the changes in our reporting over the years. We continue to report on an operational basis.

no

Stakeholder engagement

UNGC

GRI

Indicator

Level

Location of disclosures

Comment / Reason for Omission

External Assurance

 

G4-24

Provide a list of stakeholder groups engaged by the organization.

Topic selection for 2016

Not applicable

no

 

G4-25

Report the basis for identification and selection of stakeholders with whom to engage.

Topic selection for 2016

Not applicable

no

 

G4-26

Report the organization’s approach to stakeholder engagement, including frequency of engagement by type and by stakeholder group, and an indication of whether any of the engagement was undertaken specifically as part of the report preparation process.

Topic selection for 2016
Embedding sustainability into projects
Investing in communities
Environmental and social partners
Joint ventures
External Review Committee

Communities – we hold community meetings and engage with advisory panels with local advisors througout project life cycles.

Suppliers & Contractors – we engage with suppliers and contractors regularly to ensure they can meet our expectations and requirements with regard to health, safety, social, security and environmental issues.

Governments – we engage with them as required by specific projects or operations.

Non-Governmental Organizations – We have long-term relationships with several NGOs to work on specific areas, and meet as required by projects at hand. We engage with NGOs in the locations where we operate and co-operate on local initiatives as often as needed.

The annual Shell People Survey is one of the principle tools used to measure employees’ views on a range of topics.

ERC: The Committee meets in person three times annually (in The Hague, the Netherlands), and on other occasions by teleconference. It holds meetings with Shell senior management, including Shell’s Executive Committee, to discuss Shell’s approach to sustainability and our reporting.

no

 

G4-27

Report key topics and concerns that have been raised through stakeholder engagement, and how the organization has responded to those key topics and concerns, including through its reporting. Report the stakeholder groups that raised each of the key topics and concerns.

Topic selection for 2016
Investing in communities – Social performance
External Review Committee

Topic selection for 2016, External Review Committee and ERC opinion explain how stakeholders’ opinions are incorporated into our reporting.

no

Report profile

UNGC

GRI

Indicator

Level

Location of disclosures

Comment / Reason for Omission

External Assurance

 

G4-28

Reporting period (such as fiscal or calendar year) for information provided

Cover
Environmental data
About our reporting

Not applicable

no

 

G4-29

Date of most recent previous report (if any)

April 2016

Not applicable

no

 

G4-30

Reporting cycle (such as annual, biennial)

Annual

Not applicable

no

 

G4-31

Provide the contact point for questions regarding the report or its contents.

Contact – Share your opinion

Not applicable

no

 

G4-32

  1. Report the ‘in accordance’ option the organization has chosen.
  2. Report the GRI Content Index for the chosen option.

a. Core

Not applicable

no

 

G4-33

  1. Report the organization’s policy and current practice with regard to seeking external assurance for the report.
  2. If not included in the assurance report accompanying the sustainability report, report the scope and basis of any external assurance provided.
  3. Report the relationship between the organization and the assurance providers.
  4. Report whether the highest governance body or senior executives are involved in seeking assurance for the organization’s sustainability report.

About our reporting
Environmental data
External Review Committee
ERC opinion

Not applicable

no

Governance

UNGC

GRI

Indicator

Level

Location of disclosures

Comment / Reason for Omission

External Assurance

 

G4-34

Report the governance structure of the organization, including committees of the highest governance body. Identify any committees responsible for decision-making on economic, environmental and social impacts.

Sustainability governance
Senior Management
Directors’ Report
Corporate governance

Not applicable

no

Ethics and integrity

UNGC

GRI

Indicator

Level

Location of disclosures

Comment / Reason for Omission

External Assurance

1 and 10

G4-56

Describe the organization’s values, principles, standards and norms of behavior such as codes of conduct and codes of ethics.

Living by our principles
Our values

Not applicable

no

Economic

UNGC

GRI

Indicator

Level

Location of disclosures

Comment / Reason for Omission

External Assurance

Economic performance

7-9

G4-DMA

Disclosures on management approach

About Shell
Tax and transparency

Not applicable

no

 

G4-EC1

Direct economic value generated and distributed

Social performance
About Shell
Tax and transparency
Upstream
Downstream
Corporate
Liquidity and capital resources
Revenues for governments

From 2016 onwards, Shell will make mandatory disclosures as required by the Report on Payments to Governments Regulations 2014, and will file its Payments to Governments Report with the UK’s Companies House. This report will be published on our website

no

7-9

G4-EC2

Financial implications and other risks and opportunities for the organization’s activities due to climate change

Risk factors
Business overview
Research and development
Carbon capture and storage
Lower-carbon alternatives
Managing methane emissions
Flaring
Nigeria briefing notes

Not applicable

no

 

 

 

 

 

 

 

Market presence

 

G4-DMA

Disclosures on management approach

How sustainability works at Shell
Social performance – Investing in communities
Contractors and suppliers

We consider this indicator significant as described in the oil and gas sector disclosure guidance notes.

no

 

 

 

 

 

 

 

Indirect economic impacts

 

G4-DMA

Disclosure of management approach

How sustainability works at Shell
Embedding sustainability into projects
Social performance – Investing in communities
Social performance – Listening and responding
Contractors and suppliers

Not applicable

no

 

G4-EC7

Development and implication of infrastructure investments and services supported

Embedding sustainability into projects
Social performance – Investing in communities

We engage with communities to identify how we can avoid, minimise or mitigate negative impacts.

no

 

G4-EC8

Significant indirect impacts, including the extent of impacts

How sustainability works at Shell
Embedding sustainability into projects
Social performance – Investing in communities
Social performance – Listening and responding
Contractors and suppliers

Not applicable

no

 

 

 

 

 

 

 

Procurement practices

 

G4-DMA

Disclosures on management approach

Social performance – Listening and responding
Contractors and suppliers

Our disclosures on our management approach for this indicator correspond to what we consider of significance in a sustainability reporting context, though this may not coincide completely with the GRI definition.

no

 

G4-EC9

Proportion of spending on local suppliers at significant locations of operation

Social performance – Listening and responding
Contractors and suppliers

 

no

Environmental

UNGC

GRI

Indicator

Level

Location of disclosures

Comment / Reason for Omission

External Assurance

Materials

7

G4-DMA

Disclosure of management approach

About Shell
Business overview
Product Stewardship

Not applicable

no

 

G4-EN1

Materials used by weight or volume

 

We report on the amount of crude oil and other oil products used in our refining processes (Downstream). We do not group or add all the numbers of inputs and materials that are bought in our worldwide operations.

no

 

 

 

 

 

 

 

Energy (consumption)

7

G4-DMA

Disclosures on management approach

Towards a low-carbon future
Our work to address climate change
Risk factors

Not applicable

no

 

G4-EN3

Energy consumption within the organization

CDP section CC11 (energy)

Our assurance statements are available at our website.

yes

 

G4-EN4

Energy consumption outside the organization

CDP section CC14 (Scope 3 emissions)

Our assurance statements are available at our website.

yes

 

G4-EN5

Energy Intensity

Our work to address climate change
Environment – Environmental performance
Environmental data
CDP section CC12 (emissions performance)

Not applicable

no

 

G4-EN6

Reduction of energy consumption

Our work to address climate change
Environment – Environmental performance
CDP section CC3 (targets and initiatives)

Not applicable

no

 

 

 

 

 

 

 

Water

7

G4-DMA

Disclosures on management approach

Environment – Environmental performance
Economic performance
Oil sands
Our approach to fresh water

Not applicable

no

7-8

G4-EN8

Total water withdrawal by source

Environmental data
2015 Oil Sands Report: page 30

We do not report on water withdrawal by source on a group level. Water withdrawal by source is reported for oil sands operations.

no

8

G4-EN10

Percentage and total volume of water recycled and reused

2015 Oil Sands Report: page 30

As water is managed as an issue on a local level, we do not report on this globally. Water recycling rates are for oil sands operations.

no

 

 

 

 

 

 

 

Biodiversity

7-8

G4-DMA

Disclosures on management approach

Embedding sustainability into projects
Environment
Biodiversity

Not applicable

no

7-8

G4-EN11

Operational sites owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas

Biodiversity – Environmentally sensitive areas

Not applicable

no

7-8

G4-EN12

Description of significant impacts of activiites, products and services on biodiversity in protected areas of high biodiversity value outside protected areas

Embedding sustainability into projects
Environment

Not applicable

no

 

G4-EN13

Habitats protected or restored

Our activities in Nigeria
Environment
Environmental and social partners
Biodiversity
Our major projects – Majnoon

Not applicable

no

 

 

 

 

 

 

 

Emissions

7

G4-DMA

Disclosures on management approach

Addressing climate change
Greenhouse gas emissions
CDP section CC3 (targets and initiatives)
Risk factors
Environment and society – Climate change

Not applicable

no

7-8

G4-EN15

Direct greenhouse gas (GHG) emissions (Scope 1)

CDP section CC9 (Scope 1 emissions)
Greenhouse gas emissions

The direct (Scope 1) emissions come from the facilities under the operational control or the equity boundary.

Our assurance statements are available at our website.

yes

7-8

G4-EN16

Energy indirect GHG emissions (Scope 2)

CDP section CC10 (Scope 2 emissions)
Greenhouse gas emissions

The energy indirect (Scope 2) emissions come from the facilities of others that provide electricity or heat and steam to our operations.

Our assurance statements are available at our website.

yes

7-8

G4-EN17

Other indirect GHG emissions (Scope 3)

CDP section CC14 (Scope 3 emissions)
Greenhouse gas emissions

Scope 3 emissions are those emissions that we estimate come from the use of our refinery and natural gas products as reported in the Annual Report.

Our assurance statements are available at our website.

yes

7-8

G4-EN18

GHG emissions intensity ratio

Environment and society – Climate change
Greenhouse gas emissions

Emissions intensity is a measure of the amount of GHG produced for each unit of oil or gas produced by our upstream operations or crude and feedstock refined by the downstream facilities where we have operational control. It is the total amount of GHGs emitted (direct and energy indirect) per unit of output or throughput.

Our assurance statements are available at our website.

partially

7-8

G4-EN19

Reduction of GHG emissions

Environment – Environmental performance
Environment and society – Climate change

The reductions are not broken down by type of GHG or initiative.

Our assurance statements are available at our website.

partially

7-8

G4-EN20

Emission of ozone depleting substances

Environment – Environmental performance
Environmental data

We report the amount of gas lost to the atmosphere.
It is reported in terms of mass of the actual gas.

no

7-8

G4-EN21

NOx, SOx, POP, VOC, HAP, PM

Environment – Environmental performance
Environmental data

This is not broken down by business sector, because it is not meaningful for our performance management.

no

 

 

 

 

 

 

 

Effluents and waste

7

G4-DMA

Disclosures on management approach

Environment – Environmental performance
Managing waste

Not applicable

no

7-8

G4-EN23

Total weight of waste by type and disposal method

Environmental data

The total amount of waste (hazardous and nonhazardous) in tonnes by type for composting, reuse, recovery, composting, incineration (or use as fuel), landfill, deep well injection and on-site storage.

We report separately on (1) hazardous and (2) nonhazardous waste.We do not report on all the disposal methods of all our different waste flows on a group level. Individual installations will have their own expanded waste metrics and targets, some derived from government permits for regional and local impacts.

no

7-8

G4-EN24

Total number and volume of significant spills

Our activities in Nigeria
Environment – Environmental performance
Environmental data
Environment and society – Climate change

Not applicable

no

 

 

 

 

 

 

 

Product and services

7

G4-DMA

Disclosures on management approach

Lower-carbon alternatives

Not applicable

no

 

GA-EN27

Extent of impact mitigation of environmental impact of products and services

Lower-carbon alternatives

Not applicable

no

 

 

 

 

 

 

 

Compliance

7

G4-DMA

Disclosures on management approach

 

Compliance is an aspect of our policy, rather than a material aspect.

no

 

G4-EN29

Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with environmental laws and regulations

Our people
Consolidated Balance Sheet
Legal proceedings and other contingencies

We are subject to a variety of environmental laws, regulations and reporting requirements in the countries where we operate. Infringing any of these laws, regulations and requirements could result in significant costs, including clean-up costs, fines, sanctions and third-party claims, as well as harm our reputation and our ability to do business. Our ongoing operating expenses include the costs of avoiding unauthorised discharges into the air and water, and the safe disposal and handling of waste.

no

 

 

 

 

 

 

 

Supplier environmental assessment

7

G4-DMA

Disclosures on management approach

Contractors and suppliers

Supplier environmental assessments are part of our general supplier assessment approach.

no

 

G4-EN32

Percentage of new suppliers that were screened using environmental criteria

 

Supplier environmental assessments are part of our general supplier assessment approach. All our suppliers must comply with the Shell Supplier principles, but assessment against specific criteria is based on perceived risk.

no

 

 

 

 

 

 

 

Environmental grievance mechanisms

7

G4-DMA

Disclosures on management approach

Social performance – Investing in communities
Social performance – Listening and responding

Categorisation of community complaints is locally determined and their treatments are not differentiated.

no

 

G4-EN34

Number of grievances about environmental impacts filed, addressed, and resolved through formal grievance mechanisms

 

Categorisation of community complaints is locally determined and their treatments are not differentiated.

no

Social: Labor practices and decent work

UNGC

GRI

Indicator

Level

Location of disclosures

Comment / Reason for Omission

External Assurance

Employment

1

G4-DMA

Disclosures on management approach

Living by our principles
Contractors and suppliers
Our business partners

Not applicable

no

 

G4-LA1

Total number and rates of new employee hires and employee turnover by age group, gender and region

Our people

At December 31, 2016, we employed 89,000 people, compared with 90,000 at December 2015. The reduction in 2016 was driven by our continued effort to improve operational efficiency and reduce costs, mainly through redundancy programmes, which more than offset the impact of the acquisition of BG Group plc (BG), the insourcing of specific skill sets into the organisaiton (predominantly into our business service centres) and other external recruitment to build our talent pipeline.

no

 

G4-LA2

Benefits provided to full-time employees that are not provided to temporary or part-time employees, by significant locations of operation

Our people

Part-time and full-time employees have the same benefits, though these may vary based on country.

no

 

 

 

 

 

 

 

Occupational health and safety

1

G4-DMA

Disclosures on management approach

Safety

We do not report workforce participation in health and safety dialogues. We do not describe systems for tracking workforce (numbers and names) on site.

no

 

G4-LA6

Type of injury and rates of injuries, occupational diseases, lost days, absenteeism etc, by region and gender

Safety – Safety performance
Social and safety data (Fatalities, Fatal Accident rate, Total recordable case frequency of injuries and process safety incidents, Lost time injusry frequency, Total recordable occupational illness frequency)

Not broken down by region, gender or type of injury.
The information is subject to specific confidentiality constraints - for many of the elements of this indicator (different laws apply in different countries). We study and analyse this but do not publish this.

no

 

G4-LA7

Workers with high incidence or high risk of deseases related to their occupation

Safety
Safety – Safety performance
Contractors and suppliers

As part of our HSSE Control Framework we take an integral approach to health and safety.

EMBEDDING A SAFETY CULTURE
We work relentlessly to strengthen our safety culture, focusing on caring for people and leadership commitment. A strong safety culture is complemented by a skilled workforce. We ensure that people responsible for tasks involving a significant safety hazard have the necessary training and skills. Our safety experts work in networks to share and implement best practices around the world.

CONTRACTOR SAFETY
We employ a large number of contractors who often perform activities with high safety risks. We work with our contractors to ensure they understand our safety requirements and we help them build skills and expertise to improve their safety performance where needed.

no

 

 

 

 

 

 

 

Training and education

1

G4-DMA

Disclosures on management approach

Living by our principles
Our business partners
Our people
Safety
Environment
Social
Embedding sustainability into projects

Employee training is very important to us. We describe with regard to building the competence of our staff in different topic areas, such as safety and environment.

no

 

G4-LA9

Average hour of training per year per employee by gender, and employee category

Our people [SR]

In 2016, we provided 548,000 training days for our employees and joint-venture partners. We focused on growing our leadership capability, improving skills in technical, safety and commercial areas, and increasing our expertise in specialist areas such as cultural heritage and indigenous peoples.

no

 

 

 

 

 

 

 

Diversity and equal opportunity

6

G4-DMA

Disclosures on management approach

Our people
Committees

Not applicable

no

6

G4-LA12

Composition of governance bodies and breakdown of employees per employee category according to gender, age group, minority group membership and other indicators of diversity

Our people
Committees
About our reporting

Diversity is not reported by age group or minority group, as this is proprietary information. We report diversity data on the composition of our Board of Directors and the Board Committees. We also provide information on employees by gender and nationality in senior leadership positions. Data on minority employees are not aggregated globally, as this is defined locally and legislation in some countries prohibit requesting race/ethnicity data. The data on disabled employees are not collected or aggregated as this depends on local legislation on disability recording and also individual wishes for declaration. In some countries, disclosure of these data is not permitted.

no

 

 

 

 

 

 

 

Supplier assessment for labor practices

2

G4-DMA

Disclosures on management approach

Living by our principles
Contractors and suppliers

Not applicable

no

 

G4-LA14

Percentage of new suppliers that were screened using labour practices criteria

Working with communities – Social performance
Contractors and suppliers

All our suppliers must comply with the Shell Supplier principles, but assessment against specific criteria is based on perceived risk.

no

Social: Human rights

UNGC

GRI

Indicator

Level

Location of disclosures

Comment / Reason for Omission

External Assurance

Investment

1-2-7

G4-DMA

Disclosures on management approach

Living by our principles
Contractors and suppliers
Joint ventures
Our values
UK Modern Slavery Statement
VPSHR report

All Shell companies and Shell-operated joint ventures must comply with local legislation and regulations, and must conduct their activities in line with the Shell General Business Principles and our core values of honesty, integrity and respect for people. We also encourage joint ventures we do not operate to apply materially equivalent business principles.

Respect for human rights is embedded in our Business Principles and in our Code of Conduct. Our approach is informed by the Universal Declaration of Human Rights, the core conventions of the International Labour Organisation and the United Nations’ Guiding Principles on Business and Human Rights.

We have a Global Helpline in place for all employees and contract staff in Shell and for third parties with whom Shell has a business relationship (such as customers, suppliers, agents) to raise concerns and report instances of potential non-compliance with our values and principles, in full confidence and without fear of retaliation. Respect for human rights and provision of remedy for potential non-compliance are ways in which we uphold our Business Principles.

no

1-2-7

G4-HR1

Total number and percentage of significant investment agreements and contracts that include human rights clauses or that underwent human rights screening

Our values
UK Modern Slavery Statement
VPSHR report

All Shell companies and Shell-operated joint ventures must comply with local legislation and regulations, and must conduct their activities in line with the Shell General Business Principles and our core values of honesty, integrity and respect for people. We also encourage joint ventures we do not operate to apply materially equivalent business principles.

Respect for human rights is embedded in our Business Principles and in our Code of Conduct. Our approach is informed by the Universal Declaration of Human Rights, the core conventions of the International Labour Organisation and the United Nations’ Guiding Principles on Business and Human Rights.

We have a Global Helpline in place for all employees and contract staff in Shell and for third parties with whom Shell has a business relationship (such as customers, suppliers, agents) to raise concerns and report instances of potential non-compliance with our values and principles, in full confidence and without fear of retaliation. Respect for human rights and provision of remedy for potential non-compliance are ways in which we uphold our Business Principles.

no

1-2

G4-HR2

Total hours of employee training on human rights policies or procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained.

Living by our principles
Risk factors

All our employees and contractors follow mandatory training on Shell’s Code of Conduct. We do not record the number of hours used for this specifically.

no

 

 

 

 

 

 

 

Child labor

1-2-5

G4-DMA

Disclosure of management approach

Working with communities – Social performance
Living by our principles
Joint ventures
Environmental data

Not applicable

no

1-2-5

G4-HR5

Operations and suppliers identified as having significant risk for incidents of child labour, and measures taken to contribute to the effective abolition of child labour

Living by our principles
Contractors and suppliers

Certain areas of our supply chain may pose a higher risk to labour rights due to their location and the nature of the goods and services we procure. In these cases, we use a defined set of criteria to identify potential supply-chain risks and, where we see risk, we ask suppliers to undertake due diligence studies before considering awarding a contract. In 2016, 1,436 suppliers who worked to deliver Shell projects and help run our operations, were required to register with our Supplier Qualification System. Of these suppliers, several hundred were flagged for second stage qualification for one of our risk filters, 70 of which were flagged for labour risks risk analysis.

no

 

 

 

 

 

 

 

Forced or compulsory labor

1-2-4

G4-DMA

Disclosure of management approach

Working with communities – Social performance
Living by our principles
Joint ventures
Environmental data

Not applicable

no

1-2-4

G4-HR6

Operations and suppliers identified as having significant risk for incidents of forced and compulsory labour, and measures taken to contribute to the effective abolition of all forms of forced or compulsory labour.

Living by our principles
Contractors and suppliers
UK Modern Slavery Statement

All Shell companies and Shell-operated joint ventures must comply with local legislation and regulations, and must conduct their activities in line with the Shell General Business Principles and our core values of honesty, integrity and respect for people. We also encourage joint ventures we do not operate to apply materially equivalent business principles.

Respect for human rights is embedded in our Business Principles and in our Code of Conduct. Our approach is informed by the Universal Declaration of Human Rights, the core conventions of the International Labour Organisation and the United Nations’ Guiding Principles on Business and Human Rights.

We have a Global Helpline in place for all employees and contract staff in Shell and for third parties with whom Shell has a business relationship (such as customers, suppliers, agents) to raise concerns and report instances of potential non-compliance with our values and principles, in full confidence and without fear of retaliation. Respect for human rights and provision of remedy for potential non-compliance are ways in which we uphold our Business Principles.

no

 

 

 

 

 

 

 

Security practices

1

G4-DMA

Disclosures on management approach

Security
Living by our principles
Social and safety data
VPSHR report

Not applicable

no

1-2

G4-HR7

Percentage of security personnel trained in the organization’s human rights policies or procedures that are relevant to operations

Security
Living by our principles
VPSHR report

We measure the percentage of countries with procedures in relation to security and human rights in place. The voluntary principles on security and human rights are implement across Shell and are included in our private security contracts and our engagement with public security forces. We conduct annual risk assessments in our relevant operations and provide training to employees and contractors.

no

 

 

 

 

 

 

 

Indigenous rights

1

G4-DMA

Disclosures on management approach

Social performance – Listening and responding
Living by our principles

Not applicable

no

 

G4-HR8

Total number of incidents of violations involving rights of indigenous peoples and actions taken

 

Our approach is to prevent infringements of rights through engagement with affected stakeholders, compliance with local laws and Shell standards, and training for staff.

no

 

 

 

 

 

 

 

Assessment

1-2

G4-DMA

 

Embedding sustainability into projects
Working with communities
Working with communities – Social performance
Living by our principles

Not applicable

no

1-2

G4-HR9

Total number and percentage of operations that have been subject to human rights reviews or impact assessments

Our values
Embedding sustainability into projects
Social performance – Listening and responding
Living by our principles
Contractors and suppliers
Impact Assessment

Shell’s framework of policies and manuals covers Human Rights. In practice we assess potential impacts on human rights using Environmental, Social, and Health Impact Assessments - which may include specialist topics such as cultural heritage, social livelihoods, security assessments, social performance plans, grievance mechanisms, and contracting and procurement procedures. This is not reported by percentage of operations. However, all the relevant systems, processes, and tools apply where it is understood there may be a potential impact.

no

 

 

 

 

 

 

 

Supplier human rights assessment

1-2

G4-DMA

Disclosures on management approach

Living by our principles
Contractors and suppliers
UK Modern Slavery Statement
VPSHR report

All Shell companies and Shell-operated joint ventures must comply with local legislation and regulations, and must conduct their activities in line with the Shell General Business Principles and our core values of honesty, integrity and respect for people. We also encourage joint ventures we do not operate to apply materially equivalent business principles.

Respect for human rights is embedded in our Business Principles and in our Code of Conduct. Our approach is informed by the Universal Declaration of Human Rights, the core conventions of the International Labour Organisation and the United Nations’ Guiding Principles on Business and Human Rights.

We have a Global Helpline in place for all employees and contract staff in Shell and for third parties with whom Shell has a business relationship (such as customers, suppliers, agents) to raise concerns and report instances of potential non-compliance with our values and principles, in full confidence and without fear of retaliation. Respect for human rights and provision of remedy for potential non-compliance are ways in which we uphold our Business Principles.

no

1-2

G4-HR10

Percentage of new suppliers that were screened using human rights criteria

Working with communities – Social performance
Living by our principles
Contractors and suppliers

Not applicable

no

 

 

 

 

 

 

 

Human rights grievance mechanisms

1-2

G4-DMA

Describe the availability and accessability of grievance mechanisms and remediation processes for human rights and the involvement of stakeholders in monitoring their effectiveness. List the types of training on the availability and accessabiltiy of grievance mechanisms and remediation processes.

Working with communities
Living by our principles

Not applicable

no

1-2

G4-HR12

Number of grievances about human rights impacts filed, addressed, and resolved through formal grievance mechanisms

Working with communities – Social performance

We report on community complaints in a number of categories.

no

Social: Society

UNGC

GRI

Indicator

Level

Location of disclosures

Comment / Reason for Omission

External Assurance

Local communities

 

G4-DMA

Disclosures on management approach

Working with communities

Not applicable

no

 

G4-SO1

Percentage of operations with implemented local community engagement, impact assessment, and development

Embedding sustainability into projects
Social performance

We have implemented community feedback mechanisms at all of our operations and projects to receive, track and respond to questions and complaints from community members. This enables us to capture and resolve concerns quickly in a transparent way, and to track our performance.

no

 

G4-SO2

Operations with significant actual and potential negative impacts on local communities

Embedding sustainability into projects
Safety
Social performance

We report on this on a significant example basis.

no

 

 

 

 

 

 

 

Anti-corruption

10

G4-DMA

Disclosures on management approach

Living by our principles
Our values
Business integrity

Not applicable

no

10

G4-SO3

Total number and percentage of operations assessed for risks related to corruption and the significant risks identified

Living by our principles
Our values
Business integrity

The Shell General Business Principles state our insistence on honesty, integrity and fairness in all aspects of our business. The direct or indirect offer, payment, solicitation or acceptance of bribes is unacceptable.

UN Global Compact Principle 10: Businesses should work against corruption in all its forms, including extortion and bribery.

In line with this principle, Shell maintains a global Anti-bribery and Corruption (ABC) programme that includes elements designed to prevent or detect and remediate potential violations. The programme begins with our anti-bribery commitment, an integral part of the Shell General Business Principles.

Our policy is clear: we do not tolerate the direct or indirect offer, payment, solicitation or acceptance of bribes in any form. Facilitation payments are also prohibited. Our Code of Conduct includes specific instructions to staff, such as requirements to avoid or declare potential conflicts of interest, and others that concern the offer or acceptance of gifts and hospitality.

no

10

G4-SO4

Communication and training on anti-corruption policies and procedures

Living by our principles

Communications from leaders include messages about these commitments and the associated requirements. These are reinforced with both global and targeted communications, to ensure that staff are frequently reminded of their obligations.

In addition to the Code of Conduct, we have established mandatory anti-bribery procedures and controls applicable to all Shell Businesses and Functions, throughout their operations. The procedures and controls are designed to address a range of corruption related risks and to focus resources and attention in the areas of higher risk.

We regularly review and revise these procedures, controls and risk criteria to ensure they remain up-to-date with applicable laws, regulations and best practices. Our programme reviews also take into account results from relevant internal audits, reviews and investigations.

As part of our approach to ethics & compliance training, we take action to ensure that our anti-corruption policies, standards, and procedures are communicated to all directors, officers, employees, and, where necessary and appropriate, to agents and business partners. Particular areas of focus with third parties include continued strengthening of due diligence procedures, and clearly articulated requirements (for example through the use of standard contract clauses).

no

10

G4-SO5

Confirmed incidents of corruption and actions taken

Our business partners
Living by our principles

We report on Code of Conduct violations. These are not necessarily all incidents of corruption.

no

 

 

 

 

 

 

 

Public policy

8

G4-DMA

Describe the signfiicant issues that are the focus of the organization’s participation in public policy development and lobbying. This refers to participation at the level of the entire organizations, rather than individual operations. Provide the organization’s core position for each of the identified issues, and describe any signficiant differences between lobbying positions and stated policies, sustainability goals or other public positions.

Towards a low-carbon future
Our work to address climate change
Collaborations

Not applicable

no

 

G4-SO6

Total value of political contributions by country and recipient/beneficiary

 

Our Business Principles prohibit payments by Shell companies to political parties. The principles aim to avoid Shell companies buying – or being perceived to be buying – favours, and avoiding direct or indirect bribery and corruption (Public advocacy and political activity).

no

 

 

 

 

 

 

 

Compliance

 

G4-DMA

Disclosures on management approach

 

Compliance is an aspect of our policy and operations, rather than a material topic in its own right.

no

 

G4-SO8

Monetary value of significant fines and total number of non-monetary sanction for non-compliance with laws and regulations

 

This is not reported on a group level.

no

 

 

 

 

 

 

 

Grievance mechanisms for impacts on society

 

G4-DMA

Disclosures on management approach

Social performance – Listening and responding
Living by our principles

We report on community complaints in a number of categories.

no

 

G4-SO11

Number of grievances about impacts on society filed, addressed, and resolved through formal grievance mechanisms

Social performance – Listening and responding
Living by our principles

We report on community complaints in a number of categories.

no

Sector specific disclosures

UNGC

GRI

Indicator

Level

Location of disclosures

Comment / Reason for Omission

External Assurance

 

G4-OG1

Volume and type of estimates proven reserves and production

Risk factors

Not applicable

no

9

G4-OG2

Total amount invested in renewable energy

Research and development
Integrated Gas

In 2016, we created our New Energies business, which invests in low-carbon energy such as biofuels, hydrogen, wind and solar power. However, we are not reporting in categories as suggested by GRI. The New Energies business is part of our Integrated Gas business.

no

9

G4-OG3

Total amount of renewable energy generated by source

Biofuels
Solar and wind technologies

Overall, the amount of renewable energy that we are generating is not material. Information about our current production is available in our sustainability report.

no

8

G4-OG4

Number and percentage of significant operating sites in which biodivesity risk has been assessed and monitored

Environmental and social partners
Biodiversity – Environmentally sensitive areas

We do not calculate percentages as this is not meaningful in the context of the number of our sites.

no

8

G4-OG5

Volume and disposal of formation of produced water

 

Reporting on this matter is done in accordance with local regulations.

no

8

G4-OG6

Volume of flared and vented hydrocarbon

Flaring
About our reporting
Environment and society – Climate change

Not applicable

no

8

G4-OG7

Amount of drilling waste (drill mud and cuttings) and strategies for treatment and disposal

 

Drilling waste is managed locally according to regulations, including internal policies and procedures.

no

 

G4-OG8

Benzene, lead and sulfur content in fuels

Product stewardship

We are producing a wide range of products and selling them in many countries. We regard grouping numbers on a global level as not meaningful.

no

1

G4-OG9

Operations where indigenous communities are present or affected by activities and where specific engagement strategies are in place

Oil sands
Environment
Shell’s Oil Sands Business

Not applicable

no

2

G4-OG10

Number and description of significant disputes with local communities and indigenous peoples

 

Cases are addressed locally, considering the local context and regulations. We regard grouping numbers on a global level as not meaningful as cases may not be comparable.

no

 

G4-OG11

Number of sites that have been decommissioned and sites that are in the process of being decommissioned

Decommissioning and restoration
Embedding sustainability into projects
Decommissioning

We do not consider the number of sites material. The definition of ‘site’ can vary. Our processes for embedding sustainability into our projects also apply to decommissioning and restoration, as well as for new projects.

no

= Fully fulfilled = Partially fulfilled = Not fulfilled