Key figures in 2019

Cash flow from operations



refinery and chemical plant availability


weighted average

Shell-branded retail sites


serving more than 30 million customers daily

barrels of crude traded per day





in operation

Global lubricant supplier


for 13 consecutive years

Experience in fuel development



Biofuels blended into our petrol and diesel


billion litres of biofuels worldwide

Average number of employees


Our Downstream business manages different oil products and chemicals activities as part of an integrated value chain that trades and refines crude oil and other feedstocks into products. These are marketed for domestic, industrial and transport use.

Downstream includes the Shell Trading and Supply organisation, which trades crude oil, natural gas, liquefied natural gas (LNG), electricity, refined products, chemical feedstocks and environmental products. Trading and Supply combines our network of trading companies, shipping and maritime capabilities and an integrated network of supply and distribution activities.

Shell Trading and Supply is one of the largest transport and trading operations globally with its main hubs in London, Houston, Singapore, Dubai and Rotterdam. It also has trading offices in Canada, the Bahamas and Spain.

Marketing represents Shell’s customer-facing businesses. We market our products around the world for domestic, industrial and transport use. Shell is the world’s largest mobility retailer, by number of sites, with 45,000 service stations operating in close to 80 countries at the end of 2019. We operate different models across these markets, from full ownership of retail sites to brand licensing agreements.

The earnings of our Downstream business are dependent on demand for oil products and chemicals, as well as on the availability of refineries and chemical plants. In 2019, Downstream earnings decreased compared with 2018 because of lower realised refining, trading and chemicals margins. This was partly offset by higher margins in the Marketing businesses.