GRI index

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= Fully fulfilled = Partially fulfilled = Not fulfilled

Organizational profile

GRI

Indicator

Level

Location of disclosures

Comment / Reason for Omission

External Assurance

102-1

Name of organisation

Cover
Our business strategy

Not applicable

no

102-2

Activities, brands, products, and services

Our business strategy
Business overview

Not applicable

no

102-3

Headquarters

Carel van Bylandtlaan 16, 2596HR The Hague, The Netherlands
Contact us

Not applicable

no

102-4

Location of operations

Chair’s message
Upstream – Business and property
Downstream – Business and property
Leadership

Not applicable

no

102-5

Ownership and legal form

Business overview

Not applicable

no

102-6

Markets served

Upstream business and property
Oil and gas production available for sale
Downstream data tables

Not applicable

no

102-7

Scale of organisation

Performance indicators
Selected financial data
Integrated gas – Portfolio and business development
Upstream – Portfolio and business development
Downstream – Portfolio and business development
Exhibit 8 – Significant subsidiaries

Not applicable

no

102-8

Information on employees and other workers

Our people
Our people

Our reporting on a global level includes the different regions, elements like employment types or employment contracts will be considered in the local environment.

no

102-9

Supply chain

Supply chain
Shell for suppliers

We do not have one document describing our complete supply chain. Common processes for procurement and contractor management are in place. Different teams are addressing strategy development, contractor management, specific business needs, performance management, HSSE and Social Performance, local content and communications.

no

102-10

Significant changes to the organisation and its supply chain

Chair’s message
CEO’s review
Risk factors
Strategy and outlook
Upstream – Investments and portfolio

Not applicable

no

102-11

Precautionary Principle or approach

Sustainability at Shell
Safety
Environment
Commitments, policies and standards

Not applicable

no

102-12

External initiatives

Living by our principles
Collaborations overview
Climate Change – public policy positions
External voluntary codes

Not applicable

no

102-13

Membership of associations

Environmental partners
Social partners
Collaborations overview
Industry associations report

Not applicable

no

Strategy

GRI

Indicator

Level

Location of disclosures

Comment / Reason for Omission

External Assurance

102-14

Statement from senior decision-maker

Letter from the CEO

Not applicable

no

102-15

Key impacts, risks, and opportunities

Topic overview
Risk factors

Not applicable

no

Ethics and integrity

GRI

Indicator

Level

Location of disclosures

Comment / Reason for Omission

External Assurance

102-16

Values, principles, standards and norms of behavior

Living by our principles
Our values
Our approach to sustainability

Not applicable

no

102-17

Mechanism for advice and concerns about ethics

Living by our principles

Not applicable

no

Governance

GRI

Indicator

Level

Location of disclosures

Comment / Reason for Omission

External Assurance

102-18

Governance structure

Sustainability governance
Senior Management
Directors’ Report
Corporate governance

Not applicable

no

Stakeholder engagement

GRI

Indicator

Level

Location of disclosures

Comment / Reason for Omission

External Assurance

102-40

List of stakeholder groups

About this report
Collaborations

Not applicable

no

102-41

Collective bargaining agreements

 

We strive to maintain healthy relations with our employees. Dialogue between management and employees is integral to our work practices and takes place directly and, where appropriate, through employee representative bodies. 100% of countries (Shell operations) have access to to staff forum, grievance procedures or other support systems.
We regard accumulating numbers for this topic on a global level as not meaningful.

no

102-42

Identifying and selecting stakeholders

About this report
Social performance

Not applicable

no

102-43

Approach to stakeholder engagement

About this report
Embedding sustainability into projects
Engaging communities
Environmental partners
Social partners
Non-operated ventures
Report Review Panel
Social performance

Communities – we hold community meetings and engage with advisory panels with local advisors througout project life cycles.

Suppliers & Contractors – we engage with suppliers and contractors regularly to ensure they can meet our expectations and requirements with regard to health, safety, social, security and environmental issues.

Governments – we engage with them as required by specific projects or operations.

Non-Governmental Organizations – We have long-term relationships with several NGOs to work on specific areas, and meet as required by projects at hand. We engage with NGOs in the locations where we operate and co-operate on local initiatives as often as needed.

The annual Shell People Survey is one of the principle tools used to measure employees’ views on a range of topics.

Report Review Panel: The panel provided input as part of our content selection process and reviewed the report in-depth before preparing their statement focusing on the quality of the report. The panel met to discuss Shell’s reporting, question Shell experts and prepare their statement.

no

102-44

Key topics and concerns raised

About this report
Social performance - Community feedback
Report Review Panel

About this report, Report Review Panel/opinion explain how stakeholders’ opinions are incorporated into our reporting.

no

Reporting practice

GRI

Indicator

Level

Location of disclosures

Comment / Reason for Omission

External Assurance

102-45

Entities included in the consolidated financial statements

About this report
About our data
About this report

Not applicable

no

102-46

Defining report content and topic Boundaries

About this report
About this report
About our data

Not applicable

no

102-47

List of material topics

About this report
Risk factors
Topic overview

We take material topics to mean aspects that are significant from a stakeholder perspective, as explained in our Sustainability Report.

no

102-48

Restatements of information

 

Not applicable

No significant restatements were made in the applicable reporting year.

no

102-49

Changes in reporting

 

Not applicable

It is possible to compare our current report with previous reports to view the changes in our reporting over the years. We continue to report on an operational basis.

no

102-50

Reporting period

Cover
About our data
About this report

Not applicable

no

102-51

Date of most recent report

About this report
Environmental data
Report Review Panel

Not applicable

no

102-52

Reporting cycle

Annual

Not applicable

no

102-53

Contact point for questions regarding the report

SustainabilityReport@shell.com

Not applicable

no

102-54

Claims of reporting in accordance with the GRI Standards

About this report

Not applicable

no

102-55

GRI content index

GRI index

Not applicable

no

102-56

External assurance

About this report
About our data
Report Review Panel
GHG assurance
Audit committee

Not applicable

no

Economic

GRI

Indicator

Level

Location of disclosures

Comment / Reason for Omission

External Assurance

Economic performance

103-1

Explanation of the material topic and its Boundary

Our business strategy
About this report
Revenue transparency and tax

Not applicable

no

103-2

The management approach and its components

Our business strategy
About this report
Revenue transparency and tax

Not applicable

no

103-3

Evaluation of the management approach

Our business strategy
Report Review Panel
Revenue transparency and tax

Not applicable

no

201-1

Direct economic value generated and distributed

Social performance data
Local content and skills development
Our business strategy
Revenue transparency and tax
Upstream
Downstream
Corporate
Liquidity and capital resources
Payments to governments

As of 2016, we make mandatory disclosures under the Reports on Payments to Governments Regulations 2014, and we file our Payments to Governments Report with the UK’s Companies House. The report covering calendar year 2018 has been published on www.shell.com/payments.

no

201-2

Financial implications and other risks and opportunities due to climate change

Risk factors
Business overview
Developing technology
Carbon capture and storage
Lower-carbon energy
Methane emissions
Flaring
Nigeria briefing notes
Net Carbon Footprint
Shell Energy Transition report

Not applicable

no

 

 

 

 

 

 

Market presence

103-1

Explanation of the material topic and its Boundary

Market overview
Our business strategy
Our people
Our people
Supply chain

We consider this indicator significant as described in the oil and gas sector disclosure guidance notes.

no

103-2

The management approach and its components

Market overview
Our business strategy
Our people
Our people
Supply chain
Living by our principles

We consider this indicator significant as described in the oil and gas sector disclosure guidance notes.

no

103-3

Evaluation of the management approach

Market overview
Our business strategy
Our people
Our people

Not applicable

no

202-2

Proportion of senior management hired from the local community

Our people

Not applicable

no

 

 

 

 

 

 

Indirect economic impacts

103-1

Explanation of the material topic and its Boundary

Sustainability at Shell
Embedding sustainability into projects
Contribution to society - working for Shell
Engaging communities
Local content and skills development
Access to energy
STEM education
Supply chain

Not applicable

no

103-2

The management approach and its components

Sustainability at Shell
Embedding sustainability into projects
Contribution to society
Engaging communities
Community feedback
Local content and skills development
Access to energy
STEM education
Supply chain

Not applicable

no

103-3

Evaluation of the management approach

Our business strategy
Sustainability at Shell
Performance highlights
Revenue transparency and tax
Engaging communities
Supply chain

Not applicable

no

203-1

Infrastructure investments and services supported

Embedding sustainability into projects
Engaging communities
Access to energy
Local content and skills development

We engage with communities to identify how we can avoid, minimise or mitigate negative impacts.

no

203-2

Significant indirect economic impacts

Sustainability at Shell
Embedding sustainability into projects
Contribution to society
Engaging communities
Community feedback
Local content and skills development
Access to energy
STEM education
Supply chain

Not applicable

no

 

 

 

 

 

 

Procurement practices

103-1

Explanation of the material topic and its Boundary

Supply chain
Local content and skills development
Respecting human rights

Not applicable

no

103-2

The management approach and its components

Supply chain
Local content and skills development
Respecting human rights

Not applicable

no

103-3

Evaluation of the management approach

Supply chain
Respecting human rights

We use various different methods for continuous review and imrpovement of our aprpoaches.

no

204-1

Proportion of spending on local suppliers

Local content and skills development
Social investment

Not applicable

no

Environmental

GRI

Indicator

Level

Location of disclosures

Comment / Reason for Omission

External Assurance

Materials

103-1

Explanation of the material topic and its Boundary

Our business strategy
Business overview
Downstream
Product stewardship
Product stewardship

Not applicable

no

103-2

The management approach and its components

Our business strategy
Business overview
Product stewardship

Not applicable

no

103-3

Evaluation of the management approach

Strategy and outlook
Our business strategy
Business overview
Product stewardship

Not applicable

no

301-1

Materials used by weight or volume

Downstream
Oil and gas information data tables

We report on the amount of crude oil and other oil products used in our refining processes (Downstream). We do not group or add all the numbers of inputs and materials that are bought in our worldwide operations.

no

 

 

 

 

 

 

Energy (consumption)

103-1

Explanation of the material topic and its Boundary

Climate change and energy transition
Risk factors

Not applicable

no

103-2

The management approach and its components

Climate change and energy transition (including portfolio resilience)
Net Carbon Footprint
Risk factors
Goals, performance and plans for 2018 and beyond
Executive remuneration

Not applicable

no

103-3

Evaluation of the management approach

Climate change and energy transition (including portfolio resilience)
Net Carbon Footprint
Risk factors
Goals, performance and plans for 2018 and beyond
Executive remuneration

Not applicable

no

302-1

Energy consumption within the organisation

CDP section CC5 (metrics)
Greenhouse gas emissions
Managing greenhouse gas emissions

Our assurance statements are available at our website.

yes

302-2

Energy consumption outside of the organisation

CDP section CC7 (engagement)
Scope 3 emissions

Our assurance statements are available at our website.

yes

302-3

Energy Intensity

Climate change and energy transition
Net Carbon Footprint
Environmental performance data
CDP section CC5 (metrics)
Greenhouse gas emissions

Not applicable

no

302-4

Reduction of energy consumption

Climate change and energy transition
Net Carbon Footprint
Environmental performance data
CDP section CC4 (targets and performance)
Greenhouse gas emissions

Not applicable

no

 

 

 

 

 

 

Water and effluents

103-1

Explanation of the material topic and its Boundary

Environmental performance data
Environment
Water use
Our approach to fresh water

Not applicable

no

103-2

The management approach and its components

Environmental performance data
Environment - water use
Our approach to fresh water

Not applicable

no

103-3

Evaluation of the management approach

Environment - water use

Not applicable

no

303-1

Interactions with water as a shared resource

Environment - water use

Not applicable

no

303-3

Water withdrawal

Environment - water use
Environmental performance data

As water is managed as an issue on a local level, we do not report on water withdrawal by source on a Group level.

no

 

 

 

 

 

 

Biodiversity

103-1

Explanation of the material topic and its Boundary

Embedding sustainability into projects
Environment
Biodiversity

Not applicable

no

103-2

The management approach and its components

Embedding sustainability into projects
Environment
Biodiversity
Engaging communitites

Not applicable

no

103-3

Evaluation of the management approach

Embedding sustainability into projects
Environment
Biodiversity
Engaging communitites

Not applicable

no

304-1

Operational sites owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas

Biodiversity and sensitive areas

Not applicable

no

304-2

Significant impacts of activites, products and services on biodiversity

Embedding sustainability into projects
Environment
Biodiversity

Not applicable

no

304-3

Habitats protected or restored

Economic development in Nigeria
Environment
Environmental partners
Biodiversity

Not applicable

no

 

 

 

 

 

 

Emissions

103-1

Explanation of the material topic and its Boundary

Climate change and energy transition
Managing greenhouse gas emissions
Greenhouse gas emissions webpage
CDP section CC4 (targets and performance)
Risk factors
Environment and society
Climate change and energy transition
Net Carbon Footprint

Not applicable

no

103-2

The management approach and its components

Climate change and energy transition
Greenhouse gas emissions
Greenhouse gas emissions webpage
CDP section CC4 (targets and performance)
Risk factors
Environment and society
Climate change and energy transition
Net Carbon Footprint

Not applicable

no

103-3

Evaluation of the management approach

Climate change and energy transition
Greenhouse gas emissions
CDP section CC4 (targets and performance)
Greenhouse gas emissions webpage
Risk factors
Environment and society
Climate change and energy transition
Net Carbon Footprint

Not applicable

no

305-1

Direct (Scope 1) GHG emissions

CDP section CC5 (Scope 1 emissions)
Greenhouse gas emissions webpage
Net Carbon Footprint

The direct (Scope 1) emissions come from the facilities under the operational control or the equity boundary.
Our assurance statements are available at our webpage.

yes

305-2

Energy indirect (Scope 2) GHG emissions

CDP section CC5 (Scope 2 emissions)
Greenhouse gas emissions webpage
Net Carbon Footprint

The energy indirect (Scope 2) emissions come from the facilities of others that provide electricity or heat and steam to our operations.
Our assurance statements are available at our webpage.

yes

305-3

Other indirect (Scope 3) GHG emissions

CDP section CC5.13 (Scope 3 emissions)
Greenhouse gas emissions webpage
Net Carbon Footprint

Scope 3 emissions are those emissions that we estimate come from the use of our refinery and natural gas products as reported in the Annual Report.
Our assurance statements are available at our webpage.

yes

305-4

GHG emissions intensity

Climate change and energy transition
Goals, performance and plans for 2018 and beyond
Greenhouse gas emissions webpage
Net Carbon Footprint

Emissions intensity is a measure of the amount of GHG produced for each unit of oil or gas produced by our upstream operations or crude and feedstock refined by the downstream facilities where we have operational control. It is the total amount of GHGs emitted (direct and energy indirect) per unit of output or throughput.
Our assurance statements are available at our webpage.

partially

305-5

Reduction of GHG emissions

Managing greenhouse gas emissions
Climate change and energy transition
CDP section CC5 (metrics)
Net Carbon Footprint

The reductions are not broken down by type of GHG or initiative.
Our assurance statements are available at our webpage.

partially

305-6

Emissions of ozone-depleting substances (ODS)

Environmental performance data

We report the amount of gas lost to the atmosphere.
It is reported in terms of mass of the actual gas.

no

305-7

Nitrogen oxides (NOX), sulfur oxides (SOX), and other significant air emissions

Environmental performance data

This is not broken down by business sector, because we report our performance for the entire group.

no

 

 

 

 

 

 

Effluents and waste

103-1

Explanation of the material topic and its Boundary

Environmental performance data
Waste
Environment - water use
Environment - waste

Not applicable

no

103-2

The management approach and its components

Environmental performance data
Waste
Environment - water use

Not applicable

no

103-3

Evaluation of the management approach

Environmental performance data
Waste
Environment - water use

Our approach to review of waste anf effluent management is part of our environmental management approach

no

306-2

Waste by type and disposal method

Environmental performance data
Environment - waste

We report separately on (1) hazardous and (2) nonhazardous waste. We do not report on all the disposal methods of all our different waste flows on a group level. Individual installations will have their own expanded waste metrics and targets, some derived from government permits for regional and local impacts.

no

306-3

Significant spills

Spills, energy efficiency and non-GHG emissions
Spill response and prevention in Nigeria
Environmental performance
Environmental performance data
Environ­ment 
Other performance data

Not applicable

no

 

 

 

 

 

 

Environmental compliance

103-1

Explanation of the material topic and its Boundary

Environment and society
Environment

Not applicable

no

103-2

The management approach and its components

Environment and society
Environment

Not applicable

no

103-3

Evaluation of the management approach

Environment and society

Not applicable

no

307-1

Non-compliance with environmental laws and regulations

Our people
Consolidated Balance Sheet
Legal proceedings and other contingencies

We are subject to a variety of environmental laws, regulations and reporting requirements in the countries where we operate. Infringing any of these laws, regulations and requirements could result in significant costs, including clean-up costs, fines, sanctions and third-party claims, as well as harm our reputation and our ability to do business. Our ongoing operating expenses include the costs of avoiding unauthorised discharges into the air, water, and soil, and the safe disposal and handling of waste.

no

 

 

 

 

 

 

Supplier environmental assessment

103-1

Explanation of the material topic and its Boundary

Supply chain

Supplier environmental assessments are part of our general supplier assessment approach.

no

103-2

The management approach and its components

Supply chain
Engaging communities

Supplier environmental assessments are part of our general supplier assessment approach.

no

103-3

Evaluation of the management approach

Supply chain

Not applicable

no

308-1

Percentage of new suppliers that were screened using environmental criteria

 

Supplier environmental assessments are part of our general supplier assessment approach. All our suppliers must comply with the Shell Supplier principles, but assessment against specific criteria is based on identified risk.

no

Social: Labor practices and decent work

GRI

Indicator

Level

Location of disclosures

Comment / Reason for Omission

External Assurance

Employment

103-1

Explanation of the material topic and its Boundary

Living by our principles
Human rights
Supply chain
Our people

Not applicable

no

103-2

The management approach and its components

Living by our principles
Human rights
Supply chain
Our people

Not applicable

no

103-3

Evaluation of the management approach

Living by our principles
Human rights
Supply chain
Our people

Not applicable

no

401-1

New employee hires and employee turnover

Our people
Our people

At December 31, 2018, there were 81,000 Shell employees, compared with 83,000 at December 31, 2017, and 91,000 at December 31, 2016. The reduction in 2018 was driven by portfolio activities and our continued effort to improve operational efficiency and to reduce costs. These changes were partly offset by the insourcing of specific skill sets into the organisation (predominantly in IT) and other external recruitment to build our talent pipeline. We continue to leverage and expand capabilities to ensure a sustainable talent pool.

no

401-2

Benefits provided to full-time employees that are not provided to temporary or part-time employees

Our people

Part-time and full-time employees have the same benefits, though these may vary based on country regulations.

no

 

 

 

 

 

 

Occupational health and safety

103-1

Explanation of the material topic and its Boundary

Environment and society
Safety

We do not report workforce participation in health and safety dialogues. We do not describe systems for tracking workforce (numbers and names) on site.

no

103-2

The management approach and its components

Environment and society
Safety

We do not report workforce participation in health and safety dialogues. We do not describe systems for tracking workforce (numbers and names) on site.

no

103-3

Evaluation of the management approach

Environment and society
Safety
Performance highlights
Sustainability governance

Not applicable

no

403-5

Worker training on occupational health and safety

Safety - Keeping safe
Safety - Raising standards

Not applicable

no

403-9

Work-related injuries

Personal safety performance
Process safety performance
Social and safety data (Fatalities, Fatal Accident rate, Total recordable case frequency of injuries and process safety incidents, Lost time injusry frequency, Total recordable occupational illness frequency)
Safety performance data
Safety
Safety performance
Supply chain

Not broken down by region, gender or type of injury.
The information is subject to specific confidentiality constraints – for many of the elements of this indicator (different laws apply in different countries). We study and analyse this but do not publish this.

As part of our HSSE Control Framework we take an integral approach to health and safety.

EMBEDDING A SAFETY CULTURE

We work relentlessly to strengthen our safety culture, focusing on caring for people and leadership commitment. A strong safety culture is complemented by a skilled workforce. We ensure that people responsible for tasks involving a significant safety hazard have the necessary training and skills. Our safety experts work in networks to share and implement best practices around the world.

CONTRACTOR SAFETY & WELFARE

We employ a large number of contractors who often perform activities with high safety risks. We work with our contractors to ensure they understand our safety requirements and we help them build skills and expertise to improve their safety performance where needed.

Good working and living conditions help to bring about a safer and more productive working environment. Our approach to worker welfare means supporting the needs of the individual worker, many of whom are contractors, their relationship with their family and connections with colleagues. We aim to provide a home away from home for people by delivering a standard of accommodation and facilities that supports their quality of life and wellbeing.

no

 

 

 

 

 

 

Training and education

103-1

Explanation of the material topic and its Boundary

Living by our principles
Our business strategy
Our people
Our people
Safety
Social performance
Embedding sustainability into projects

Employee training is very important to us. We provide equal opportunity in recruitment, career development, promotion, training and rewards for all our people, including those with disabilities.

no

103-2

The management approach and its components

Living by our principles
Our business strategy
Our people
Our people
Safety
Social performance
Embedding sustainability into projects

Employee training is very important to us. We provide equal opportunity in recruitment, career development, promotion, training and rewards for all our people, including those with disabilities.

no

103-3

Evaluation of the management approach

Living by our principles
Our people
Our people

Not applicable

no

404-1

Average hour of training per year per employee

Our people

In 2018, we provided 315, 000 training days for employees and joint-venture partners. We focused on growing our leadership capability, improving skills in technical, safety and commercial areas, and increasing our expertise in specialist areas such as cultural heritage and indigenous peoples.

no

 

 

 

 

 

 

Diversity and equal opportunity

103-1

Explanation of the material topic and its Boundary

Our people
Our people
Committees

Not applicable

no

103-2

The management approach and its components

Our people
Our people
The Board of Royal Dutch Shell

Not applicable

no

103-3

Evaluation of the management approach

Our people
Our people
Committees

Not applicable

no

405-1

Diversity of governance bodies and employees

Our people
Committees
Our people
About our reporting
Social performance data

Diversity is not reported by age group or minority group, as this is proprietary information. We report diversity data on the composition of our Board of Directors and the Board Committees. We also provide information on employees by gender and nationality in senior leadership positions. Data on minority employees are not aggregated globally, as this is defined locally and legislation in some countries prohibit requesting race/ethnicity data. The data on disabled employees are not collected or aggregated as this depends on local legislation on disability recording and also individual wishes for declaration. In some countries, disclosure of these data is not permitted.

no

 

 

 

 

 

 

Supplier assessment for labor practices

103-1

Explanation of the material topic and its Boundary

Human rights
Supply chain

Not applicable

no

103-2

The management approach and its components

Human rights
Supply chain

Not applicable

no

103-3

Evaluation of the management approach

Human rights
Supply chain

Not applicable

no

414-1

New suppliers that were screened using social criteria

Supply chain

All our suppliers must comply with the Shell Supplier principles, but assessment against specific criteria is based on perceived risk.

no

Social: Human rights

GRI

Indicator

Level

Location of disclosures

Comment / Reason for Omission

External Assurance

Human rights assessment

103-1

Explanation of the material topic and its Boundary

Human rights
Supply chain
Our business strategy
Our values
UK Modern Slavery Statement
VPSHR report
Embedding sustainability into projects
Human rights
Social performance data

All Shell companies and Shell-operated joint ventures must comply with local legislation and regulations, and must conduct their activities in line with the Shell General Business Principles and our core values of honesty, integrity and respect for people. We also encourage joint ventures we do not operate to apply materially equivalent business principles.

Respect for human rights is embedded in our Business Principles and in our Code of Conduct. Our approach is informed by the Universal Declaration of Human Rights, the core conventions of the International Labour Organisation and the United Nations’ Guiding Principles on Business and Human Rights.

We have a Global Helpline in place for all employees and contract staff in Shell and for third parties with whom Shell has a business relationship (such as customers, suppliers, agents) to raise concerns and report instances of potential non-compliance with our values and principles, in full confidence and without fear of retaliation. Respect for human rights and provision of remedy for potential non-compliance are ways in which we uphold our Business Principles.

no

103-2

The management approach and its components

Living by our principles
Supply chain
Our business strategy
Our values
UK Modern Slavery Statement
VPSHR report
Human rights
Embedding sustainability into projects
Human rights
Social performance data

All Shell companies and Shell-operated joint ventures must comply with local legislation and regulations, and must conduct their activities in line with the Shell General Business Principles and our core values of honesty, integrity and respect for people. We also encourage joint ventures we do not operate to apply materially equivalent business principles.

Respect for human rights is embedded in our Business Principles and in our Code of Conduct. Our approach is informed by the Universal Declaration of Human Rights, the core conventions of the International Labour Organisation and the United Nations’ Guiding Principles on Business and Human Rights.

We have a Global Helpline in place for all employees and contract staff in Shell and for third parties with whom Shell has a business relationship (such as customers, suppliers, agents) to raise concerns and report instances of potential non-compliance with our values and principles, in full confidence and without fear of retaliation. Respect for human rights and provision of remedy for potential non-compliance are ways in which we uphold our Business Principles.

no

103-3

Evaluation of the management approach

Supply chain
Our business strategy
Our values
UK Modern Slavery Statement
VPSHR report
Human rights
Embedding sustainability into projects
Human rights
Social performance data

Not applicable

no

412-1

Operations that have been subject to human rights reviews or impact assessments

Our approach to sustainability
Embedding sustainability into projects
Environment
Human rights
Social performance data
Living by our principles
Supply chain
Impact Assessment

Shell’s framework of policies and manuals covers Human Rights. In practice we assess potential impacts on human rights using Environmental, Social, and Health Impact Assessments – which may include specialist topics such as cultural heritage, social livelihoods, security assessments, social performance plans, grievance mechanisms, and contracting and procurement procedures. This is not reported by percentage of operations. However, all the relevant systems, processes, and tools apply where it is understood there may be a potential impact.

no

412-2

Employee training on human rights policies or procedures

Living by our principles
Risk factors
Human rights
VPSHR report

All our employees and contractors follow mandatory training on Shell’s Code of Conduct. We do not record the number of hours used for this specifically.
We deliver training and awareness briefings on VPSHR
– such as online modules, regional workshops, onsite training delivered by independent third parties, and train the trainer sessions – to both our own staff and our security providers.

no

412-3

Total number and percentage of significant investment agreements and contracts that include human rights clauses or that underwent human rights screening

Our values
Our approach to sustainability
Human rights
UK Modern Slavery Statement
VPSHR report
Supply chain

All Shell companies and Shell-operated joint ventures must comply with local legislation and regulations, and must conduct their activities in line with the Shell General Business Principles and our core values of honesty, integrity and respect for people. We also encourage joint ventures we do not operate to apply materially equivalent business principles.

Respect for human rights is embedded in our Business Principles and in our Code of Conduct.

We have a Global Helpline in place for all employees and contract staff in Shell and for third parties with whom Shell has a business relationship (such as customers, suppliers, agents) to raise concerns and report instances of potential non-compliance with our values and principles, in full confidence and without fear of retaliation.

Language on the VPs and the Shell Group requirements on the Use of Force are included in our private security contracts.

A major cause of forced labour in global supply chains is the charging of recruitment fees and related costs from migrant workers. In 2018, we reviewed our supplier principles statements and found there was an opportunity to include the explicit prohibition of such fees, sending an unequivocal message about our expectation to suppliers.

no

 

 

 

 

 

 

Child labor

103-1

Explanation of the material topic and its Boundary

Social performance data
Living by our principles
Safety data
Social data
Human rights
UK Modern Slavery Statement

Not applicable

no

103-2

The management approach and its components

Social performance data
Living by our principles
Safety data
Social data
Human rights
UK Modern Slavery Statement
Human rights

Not applicable

no

103-3

Evaluation of the management approach

Social performance data
Living by our principles
Safety data
Social data
Human rights
UK Modern Slavery Statement
Human rights

Not applicable

no

408-1

Operations and suppliers at significant risk for incidents of child labour

Living by our principles
Supply chain
Human rights
UK Modern Slavery Statement
Human rights
Social data

Certain areas of our supply chain may pose a higher risk to labour rights due to their location and the nature of the goods and services we procure. In these cases, we use a defined set of criteria to identify potential supply-chain risks and, where we see risk, we ask suppliers to undertake due diligence studies before considering awarding a contract.
A major cause of forced labour in global supply chains is the charging of recruitment fees and related costs from migrant workers. In 2018, we reviewed our supplier principles statements and found there was an opportunity to include the explicit prohibition of such fees, sending an unequivocal message about our expectation to suppliers.

no

 

 

 

 

 

 

Forced or compulsory labor

103-1

Explanation of the material topic and its Boundary

Safety data
Social data
Supply chain
Human rights
UK Modern Slavery Statement
Human rights

Not applicable

no

103-2

The management approach and its components

Social performance data
Living by our principles
Our business strategy
Safety data
Social data
Human rights
UK Modern Slavery Statement
Human rights

Not applicable

no

103-3

Evaluation of the management approach

Social performance data
Living by our principles
Safety data
Social data
Human rights
UK Modern Slavery Statement
Human rights

Not applicable

no

409-1

Operations and suppliers at significant risk for incidents of forced and compulsory labour

Living by our principles
Contractors and suppliers
Supply chain
UK Modern Slavery Statement

All Shell companies and Shell-operated joint ventures must comply with local legislation and regulations, and must conduct their activities in line with the Shell General Business Principles and our core values of honesty, integrity and respect for people. We also encourage joint ventures we do not operate to apply materially equivalent business principles.

Respect for human rights is embedded in our Business Principles and in our Code of Conduct. Our approach is informed by the Universal Declaration of Human Rights, the core conventions of the International Labour Organisation and the United Nations’ Guiding Principles on Business and Human Rights.

We have a Global Helpline in place for all employees and contract staff in Shell and for third parties with whom Shell has a business relationship (such as customers, suppliers, agents) to raise concerns and report instances of potential non-compliance with our values and principles, in full confidence and without fear of retaliation. Respect for human rights and provision of remedy for potential non-compliance are ways in which we uphold our Business Principles.

A major cause of forced labour in global supply chains is the charging of recruitment fees and related costs from migrant workers. In 2018, we reviewed our supplier principles statements and found there was an opportunity to include the explicit prohibition of such fees, sending an unequivocal message about our expectation to suppliers.

no

 

 

 

 

 

 

Security practices

103-1

Explanation of the material topic and its Boundary

Security
Security and human rights
Safety data
Social data
VPSHR report

Not applicable

no

103-2

The management approach and its components

Security
Security and human rights
Safety data
Social data
VPSHR report

Not applicable

no

103-3

Evaluation of the management approach

Security
Security and human rights
Safety data
Social data
VPSHR report

Not applicable

no

410-1

Security personnel trained in human rights policies or procedures

Security
Living by our principles
VPSHR report

Not applicable

no

 

 

 

 

 

 

Rights of indigenous peoples

103-1

Explanation of the material topic and its Boundary

Human rights
Social performance
Human rights

Not applicable

no

103-2

The management approach and its components

Human rights
Social performance
Human rights

Not applicable

no

103-3

Evaluation of the management approach

Human rights
Social performance
Human rights

Not applicable

no

411-1

Incidents of violations involving rights of indigenous peoples

 

Our approach is to prevent infringements of rights through engagement with affected stakeholders, compliance with local laws and Shell standards, and training for staff.

no

 

 

 

 

 

 

Supplier social assessment

103-1

Explanation of the material topic and its Boundary

Supply chain
Human rights
UK Modern Slavery Statement
VPSHR report

All Shell companies and Shell-operated joint ventures must comply with local legislation and regulations, and must conduct their activities in line with the Shell General Business Principles and our core values of honesty, integrity and respect for people. We also encourage joint ventures we do not operate to apply materially equivalent business principles.

Respect for human rights is embedded in our Business Principles and in our Code of Conduct. Our approach is informed by the Universal Declaration of Human Rights, the core conventions of the International Labour Organisation and the United Nations’ Guiding Principles on Business and Human Rights.

We have a Global Helpline in place for all employees and contract staff in Shell and for third parties with whom Shell has a business relationship (such as customers, suppliers, agents) to raise concerns and report instances of potential non-compliance with our values and principles, in full confidence and without fear of retaliation. Respect for human rights and provision of remedy for potential non-compliance are ways in which we uphold our Business Principles.

Language on the VPs and the Shell Group requirements on the Use of Force are included in our private security contracts.

A major cause of forced labour in global supply chains is the charging of recruitment fees and related costs from migrant workers. In 2018, we reviewed our supplier principles statements and found there was an opportunity to include the explicit prohibition of such fees, sending an unequivocal message about our expectation to suppliers.

no

103-2

The management approach and its components

Living by our principles
Supply chain
Human rights
UK Modern Slavery Statement
VPSHR report

All Shell companies and Shell-operated joint ventures must comply with local legislation and regulations, and must conduct their activities in line with the Shell General Business Principles and our core values of honesty, integrity and respect for people. We also encourage joint ventures we do not operate to apply materially equivalent business principles.

Respect for human rights is embedded in our Business Principles and in our Code of Conduct. Our approach is informed by the Universal Declaration of Human Rights, the core conventions of the International Labour Organisation and the United Nations’ Guiding Principles on Business and Human Rights.

We have a Global Helpline in place for all employees and contract staff in Shell and for third parties with whom Shell has a business relationship (such as customers, suppliers, agents) to raise concerns and report instances of potential non-compliance with our values and principles, in full confidence and without fear of retaliation. Respect for human rights and provision of remedy for potential non-compliance are ways in which we uphold our Business Principles.

no

103-3

Evaluation of the management approach

Supply chain
Human rights
UK Modern Slavery Statement
VPSHR report

Not applicable

no

414-1

New suppliers that were screened using social criteria

Social performance data
Human rights
Living by our principles
Supply chain

Certain areas of our supply chain may pose a higher risk to labour rights due to their location and the nature of the goods and services we procure. We use a defined set of criteria to identify potential supply chain risks and, where we see risk, we ask suppliers and contractors to respond to our due diligence assessments before awarding a contract. This assessment requires our suppliers and contractors to declare whether they have a process in place to assess and manage social risks with their own suppliers. If gaps are identified, we may work with suppliers and contractors to help them understand how to close these gaps, implement corrective action – which may include on-site audits from Shell – or we may consider terminating the contract. Language on the VPs and the Shell Group requirements on the Use of Force are included in our private security contracts. A major cause of forced labour in global supply chains is the charging of recruitment fees and related costs from migrant workers. In 2018, we reviewed our supplier principles statements and found there was an opportunity to include the explicit prohibition of such fees, sending an unequivocal message about our expectation to suppliers.

no

Social: Society

GRI

Indicator

Level

Location of disclosures

Comment / Reason for Omission

External Assurance

Local communities

103-1

Explanation of the material topic and its Boundary

Engaging communities and Local content and skills development

Not applicable

no

103-2

The management approach and its components

Engaging communities and Local content and skills development

Not applicable

no

103-3

Evaluation of the management approach

Engaging communities and Local content and skills development

Not applicable

no

413-1

Operations with local community engagement, impact assessments, and development programs

Embedding sustainability into projects
Social performance
Social investment

We have implemented community feedback mechanisms at all of our operations and projects to receive, track and respond to questions and complaints from community members. This enables us to capture and resolve concerns quickly in a transparent way, and to track our performance.

no

413-2

Operations with significant actual and potential negative impacts on local communities

Embedding sustainability into projects
Safety
Social performance data
Economic development in Nigeria

We report on this on a significant example basis.

no

 

 

 

 

 

 

Anti-corruption

103-1

Explanation of the material topic and its Boundary

Living by our principles
Our approach to sustainability
Business integrity

Not applicable

no

103-2

The management approach and its components

Living by our principles
Business integrity

Not applicable

no

103-3

Evaluation of the management approach

Living by our principles
Business integrity

Not applicable

no

205-1

Operations assessed for risks related to corruption

Living by our principles
Business integrity
Risk factors

The Shell General Business Principles state our insistence on honesty, integrity and fairness in all aspects of our business. The direct or indirect offer, payment, solicitation or acceptance of bribes is unacceptable.

UN Global Compact Principle 10: Businesses should work against corruption in all its forms, including extortion and bribery.

In line with this principle, Shell maintains a global Anti-bribery and Corruption (ABC) programme that includes elements designed to prevent or detect and remediate potential violations. The programme begins with our anti-bribery commitment, an integral part of the Shell General Business Principles.

Our policy is clear: we do not tolerate the direct or indirect offer, payment, solicitation or acceptance of bribes in any form. Facilitation payments are also prohibited. Our Code of Conduct includes specific instructions to staff, such as requirements to avoid or declare potential conflicts of interest, and others that concern the offer or acceptance of gifts and hospitality.

no

205-2

Communication and training about anti-corruption policies and procedures

Living by our principles

Communications from leaders include messages about these commitments and the associated requirements. These are reinforced with both global and targeted communications, to ensure that staff are frequently reminded of their obligations.

In addition to the Code of Conduct, we have established mandatory anti-bribery procedures and controls applicable to all Shell Businesses and Functions, throughout their operations. The procedures and controls are designed to address a range of corruption related risks and to focus resources and attention in the areas of higher risk.

We regularly review and revise these procedures, controls and risk criteria to ensure they remain up-to-date with applicable laws, regulations and best practices. Our programme reviews also take into account results from relevant internal audits, reviews and investigations.

As part of our approach to ethics & compliance training, we take action to ensure that our anti-corruption policies, standards, and procedures are communicated to all directors, officers, employees, and, where necessary and appropriate, to agents and business partners. Particular areas of focus with third parties include continued strengthening of due diligence procedures, and clearly articulated requirements (for example through the use of standard contract clauses).

no

205-3

Confirmed incidents of corruption and actions taken

Our approach to sustainability
Living by our principles

We report on Code of Conduct violations. These are not necessarily all incidents of corruption.

no

 

 

 

 

 

 

Public policy

103-1

Explanation of the material topic and its Boundary

Public advocacy and political acticity
Climate change and energy transition
Report Review Panel
Collaborations with others
Industry associations report

Not applicable

no

103-2

The management approach and its components

Climate change and energy transition
Report Review Panel
Collaborations with others
Industry associations report
Public advocacy and political acticity

Not applicable

no

103-3

Evaluation of the management approach

Climate change and energy transition
Report Review Panel
Collaborations with others
Industry associations report

Not applicable

no

415-1

Political contributions

 

Our Business Principles prohibit payments by Shell companies to political parties. The principles aim to avoid Shell companies buying – or being perceived to be buying – favours, and avoiding direct or indirect bribery and corruption (Public advocacy and political activity.)

no

 

 

 

 

 

 

Socioeconomic compliance

103-1

Explanation of the material topic and its Boundary

Chair’s message
Risk factors
Our people
Revenue transparency and tax
Supply chain
Human rights

Compliance is an aspect of our policy and operations, rather than a material topic in its own right.

no

103-2

The management approach and its components

Chair’s message
Risk factors
Our people
Revenue transparency and tax
Supply chain
Human rights

Not applicable

no

103-3

Evaluation of the management approach

Chair’s message
Risk factors
Our people
Revenue transparency and tax
Supply chain
Human rights

Not applicable

no

419-1

Non-compliance with laws and regulations in the social and economic area

 

This is not reported on a Group level.

no

Sector specific disclosures

GRI

Indicator

Level

Location of disclosures

Comment / Reason for Omission

External Assurance

G4-OG1

Volume and type of estimates proven reserves and production

 

Risk factors

Not applicable

no

G4-OG2

Total amount invested in renewable energy

 

Integrated gas

In 2016, we created our New Energies business, which invests in low-carbon energy such as biofuels, hydrogen, wind and solar power. However, we are not reporting in categories as suggested by GRI. The New Energies business is part of our Integrated Gas business.

no

G4-OG3

Total amount of renewable energy generated by source

 

Biofuels
Power
Solar
Wind
New fuels
New Energies – investments, acquisitions and ventures

Overall, the amount of renewable energy that we are generating is not material. Information about our current production is available in our sustainability report.

no

G4-OG4

Number and percentage of significant operating sites in which biodivesity risk has been assessed and monitored

 

Environmentally sensitive areas

We do not calculate percentages as this is not meaningful in the context of the number of our sites.

no

G4-OG5

Volume and disposal of formation of produced water

 

Water use

Reporting on this matter is done in accordance with local regulations.

no

N/A

Volume of flared and vented hydrocarbon

 

Flaring

Not applicable

no

G4-OG8

Benzene, lead and sulfur content in fuels

 

Product stewardship

We are producing a wide range of products and selling them in many countries. We regard grouping numbers on a global level as not meaningful.

no

G4-OG9

Operations where indigenous communities are present or affected by activities and where specific engagement strategies are in place

 

Social performance
Delivering natural gas in Canada
Producing shale oil and gas responsibly
Environment

Not applicable

no

G4-OG11

Number of sites that have been decommissioned and sites that are in the process of being decommissioned

 

Decommissioning
De­commissioning

We do not consider the number of sites material. The definition of ‘site’ can vary. Our processes for embedding sustainability into our projects also apply to decommissioning and restoration, as well as for new projects.

no

= Fully fulfilled = Partially fulfilled = Not fulfilled