GRI index

= Fully fulfilled = Partially fulfilled = Not fulfilled

Organizational profile

GRI	Indicator	Location of disclosures	Comment / Reason for Omission	External Assurance
102-1	Name of organisation	Cover Our business strategy	Not applicable	no
102-2	Activities, brands, products, and services	Our business strategy Business overview	Not applicable	no
102-3	Headquarters	Carel van Bylandtlaan 16, 2596HR The Hague, The Netherlands Contact us	Not applicable	no
102-4	Location of operations	Chair’s message Upstream – Business and property Downstream – Business and property Leadership	Not applicable	no
102-5	Ownership and legal form	Business overview	Not applicable	no
102-6	Markets served	Upstream business and property Oil and gas production available for sale Downstream data tables	Not applicable	no
102-7	Scale of organisation	Performance indicators Selected financial data Integrated gas – Portfolio and business development Upstream – Portfolio and business development Downstream – Portfolio and business development Exhibit 8 – Significant subsidiaries	Not applicable	no
102-8	Information on employees and other workers	Our people Our people	Our reporting on a global level includes the different regions, elements like employment types or employment contracts will be considered in the local environment.	no
102-9	Supply chain	Supply chain Shell for suppliers	We do not have one document describing our complete supply chain. Common processes for procurement and contractor management are in place. Different teams are addressing strategy development, contractor management, specific business needs, performance management, HSSE and Social Performance, local content and communications.	no
102-10	Significant changes to the organisation and its supply chain	Chair’s message CEO’s review Risk factors Strategy and outlook Upstream – Investments and portfolio	Not applicable	no
102-11	Precautionary Principle or approach	Sustainability at Shell Safety Environment Commitments, policies and standards	Not applicable	no
102-12	External initiatives	Living by our principles Collaborations overview Climate Change – public policy positions External voluntary codes	Not applicable	no
102-13	Membership of associations	Environmental partners Social partners Collaborations overview Industry associations report	Not applicable	no

Strategy

GRI	Indicator	Level	Location of disclosures	Comment / Reason for Omission	External Assurance
102-14	Statement from senior decision-maker		Letter from the CEO	Not applicable	no
102-15	Key impacts, risks, and opportunities		Topic overview Risk factors	Not applicable	no

Ethics and integrity

GRI	Indicator	Level	Location of disclosures	Comment / Reason for Omission	External Assurance
102-16	Values, principles, standards and norms of behavior		Living by our principles Our values Our approach to sustainability	Not applicable	no
102-17	Mechanism for advice and concerns about ethics		Living by our principles	Not applicable	no

Governance

GRI	Indicator	Level	Location of disclosures	Comment / Reason for Omission	External Assurance
102-18	Governance structure		Sustainability governance Senior Management Directors’ Report Corporate governance	Not applicable	no

Stakeholder engagement

GRI	Indicator	Location of disclosures	Comment / Reason for Omission	External Assurance
102-40	List of stakeholder groups	About this report Collaborations	Not applicable	no
102-41	Collective bargaining agreements		We strive to maintain healthy relations with our employees. Dialogue between management and employees is integral to our work practices and takes place directly and, where appropriate, through employee representative bodies. 100% of countries (Shell operations) have access to to staff forum, grievance procedures or other support systems. We regard accumulating numbers for this topic on a global level as not meaningful.	no
102-42	Identifying and selecting stakeholders	About this report Social performance	Not applicable	no
102-43	Approach to stakeholder engagement	About this report Embedding sustainability into projects Engaging communities Environmental partners Social partners Non-operated ventures Report Review Panel Social performance	Communities – we hold community meetings and engage with advisory panels with local advisors througout project life cycles. Suppliers & Contractors – we engage with suppliers and contractors regularly to ensure they can meet our expectations and requirements with regard to health, safety, social, security and environmental issues. Governments – we engage with them as required by specific projects or operations. Non-Governmental Organizations – We have long-term relationships with several NGOs to work on specific areas, and meet as required by projects at hand. We engage with NGOs in the locations where we operate and co-operate on local initiatives as often as needed. The annual Shell People Survey is one of the principle tools used to measure employees’ views on a range of topics. Report Review Panel: The panel provided input as part of our content selection process and reviewed the report in-depth before preparing their statement focusing on the quality of the report. The panel met to discuss Shell’s reporting, question Shell experts and prepare their statement.	no
102-44	Key topics and concerns raised	About this report Social performance - Community feedback Report Review Panel	About this report, Report Review Panel/opinion explain how stakeholders’ opinions are incorporated into our reporting.	no

Reporting practice

GRI	Indicator	Location of disclosures	Comment / Reason for Omission	External Assurance
102-45	Entities included in the consolidated financial statements	About this report About our data About this report	Not applicable	no
102-46	Defining report content and topic Boundaries	About this report About this report About our data	Not applicable	no
102-47	List of material topics	About this report Risk factors Topic overview	We take material topics to mean aspects that are significant from a stakeholder perspective, as explained in our Sustainability Report.	no
102-48	Restatements of information	Not applicable	No significant restatements were made in the applicable reporting year.	no
102-49	Changes in reporting	Not applicable	It is possible to compare our current report with previous reports to view the changes in our reporting over the years. We continue to report on an operational basis.	no
102-50	Reporting period	Cover About our data About this report	Not applicable	no
102-51	Date of most recent report	About this report Environmental data Report Review Panel	Not applicable	no
102-52	Reporting cycle	Annual	Not applicable	no
102-53	Contact point for questions regarding the report	SustainabilityReport@shell.com	Not applicable	no
102-54	Claims of reporting in accordance with the GRI Standards	About this report	Not applicable	no
102-55	GRI content index	GRI index	Not applicable	no
102-56	External assurance	About this report About our data Report Review Panel GHG assurance Audit committee	Not applicable	no

Economic

GRI	Indicator	Location of disclosures	Comment / Reason for Omission	External Assurance
Economic performance
103-1	Explanation of the material topic and its Boundary	Our business strategy About this report Revenue transparency and tax	Not applicable	no
103-2	The management approach and its components	Our business strategy About this report Revenue transparency and tax	Not applicable	no
103-3	Evaluation of the management approach	Our business strategy Report Review Panel Revenue transparency and tax	Not applicable	no
201-1	Direct economic value generated and distributed	Social performance data Local content and skills development Our business strategy Revenue transparency and tax Upstream Downstream Corporate Liquidity and capital resources Payments to governments	As of 2016, we make mandatory disclosures under the Reports on Payments to Governments Regulations 2014, and we file our Payments to Governments Report with the UK’s Companies House. The report covering calendar year 2018 has been published on www.shell.com/payments.	no
201-2	Financial implications and other risks and opportunities due to climate change	Risk factors Business overview Developing technology Carbon capture and storage Lower-carbon energy Methane emissions Flaring Nigeria briefing notes Net Carbon Footprint Shell Energy Transition report	Not applicable	no

Market presence
103-1	Explanation of the material topic and its Boundary	Market overview Our business strategy Our people Our people Supply chain	We consider this indicator significant as described in the oil and gas sector disclosure guidance notes.	no
103-2	The management approach and its components	Market overview Our business strategy Our people Our people Supply chain Living by our principles	We consider this indicator significant as described in the oil and gas sector disclosure guidance notes.	no
103-3	Evaluation of the management approach	Market overview Our business strategy Our people Our people	Not applicable	no
202-2	Proportion of senior management hired from the local community	Our people	Not applicable	no

Indirect economic impacts
103-1	Explanation of the material topic and its Boundary	Sustainability at Shell Embedding sustainability into projects Contribution to society - working for Shell Engaging communities Local content and skills development Access to energy STEM education Supply chain	Not applicable	no
103-2	The management approach and its components	Sustainability at Shell Embedding sustainability into projects Contribution to society Engaging communities Community feedback Local content and skills development Access to energy STEM education Supply chain	Not applicable	no
103-3	Evaluation of the management approach	Our business strategy Sustainability at Shell Performance highlights Revenue transparency and tax Engaging communities Supply chain	Not applicable	no
203-1	Infrastructure investments and services supported	Embedding sustainability into projects Engaging communities Access to energy Local content and skills development	We engage with communities to identify how we can avoid, minimise or mitigate negative impacts.	no
203-2	Significant indirect economic impacts	Sustainability at Shell Embedding sustainability into projects Contribution to society Engaging communities Community feedback Local content and skills development Access to energy STEM education Supply chain	Not applicable	no

Procurement practices
103-1	Explanation of the material topic and its Boundary	Supply chain Local content and skills development Respecting human rights	Not applicable	no
103-2	The management approach and its components	Supply chain Local content and skills development Respecting human rights	Not applicable	no
103-3	Evaluation of the management approach	Supply chain Respecting human rights	We use various different methods for continuous review and imrpovement of our aprpoaches.	no
204-1	Proportion of spending on local suppliers	Local content and skills development Social investment	Not applicable	no

Environmental

GRI	Indicator	Location of disclosures	Comment / Reason for Omission	External Assurance
Materials
103-1	Explanation of the material topic and its Boundary	Our business strategy Business overview Downstream Product stewardship Product stewardship	Not applicable	no
103-2	The management approach and its components	Our business strategy Business overview Product stewardship	Not applicable	no
103-3	Evaluation of the management approach	Strategy and outlook Our business strategy Business overview Product stewardship	Not applicable	no
301-1	Materials used by weight or volume	Downstream Oil and gas information data tables	We report on the amount of crude oil and other oil products used in our refining processes (Downstream). We do not group or add all the numbers of inputs and materials that are bought in our worldwide operations.	no

Energy (consumption)
103-1	Explanation of the material topic and its Boundary	Climate change and energy transition Risk factors	Not applicable	no
103-2	The management approach and its components	Climate change and energy transition (including portfolio resilience) Net Carbon Footprint Risk factors Goals, performance and plans for 2018 and beyond Executive remuneration	Not applicable	no
103-3	Evaluation of the management approach	Climate change and energy transition (including portfolio resilience) Net Carbon Footprint Risk factors Goals, performance and plans for 2018 and beyond Executive remuneration	Not applicable	no
302-1	Energy consumption within the organisation	CDP section CC5 (metrics) Greenhouse gas emissions Managing greenhouse gas emissions	Our assurance statements are available at our website.	yes
302-2	Energy consumption outside of the organisation	CDP section CC7 (engagement) Scope 3 emissions	Our assurance statements are available at our website.	yes
302-3	Energy Intensity	Climate change and energy transition Net Carbon Footprint Environmental performance data CDP section CC5 (metrics) Greenhouse gas emissions	Not applicable	no
302-4	Reduction of energy consumption	Climate change and energy transition Net Carbon Footprint Environmental performance data CDP section CC4 (targets and performance) Greenhouse gas emissions	Not applicable	no

Water and effluents
103-1	Explanation of the material topic and its Boundary	Environmental performance data Environment Water use Our approach to fresh water	Not applicable	no
103-2	The management approach and its components	Environmental performance data Environment - water use Our approach to fresh water	Not applicable	no
103-3	Evaluation of the management approach	Environment - water use	Not applicable	no
303-1	Interactions with water as a shared resource	Environment - water use	Not applicable	no
303-3	Water withdrawal	Environment - water use Environmental performance data	As water is managed as an issue on a local level, we do not report on water withdrawal by source on a Group level.	no

Biodiversity
103-1	Explanation of the material topic and its Boundary	Embedding sustainability into projects Environment Biodiversity	Not applicable	no
103-2	The management approach and its components	Embedding sustainability into projects Environment Biodiversity Engaging communitites	Not applicable	no
103-3	Evaluation of the management approach	Embedding sustainability into projects Environment Biodiversity Engaging communitites	Not applicable	no
304-1	Operational sites owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas	Biodiversity and sensitive areas	Not applicable	no
304-2	Significant impacts of activites, products and services on biodiversity	Embedding sustainability into projects Environment Biodiversity	Not applicable	no
304-3	Habitats protected or restored	Economic development in Nigeria Environment Environmental partners Biodiversity	Not applicable	no

Emissions
103-1	Explanation of the material topic and its Boundary	Climate change and energy transition Managing greenhouse gas emissions Greenhouse gas emissions webpage CDP section CC4 (targets and performance) Risk factors Environment and society Climate change and energy transition Net Carbon Footprint	Not applicable	no
103-2	The management approach and its components	Climate change and energy transition Greenhouse gas emissions Greenhouse gas emissions webpage CDP section CC4 (targets and performance) Risk factors Environment and society Climate change and energy transition Net Carbon Footprint	Not applicable	no
103-3	Evaluation of the management approach	Climate change and energy transition Greenhouse gas emissions CDP section CC4 (targets and performance) Greenhouse gas emissions webpage Risk factors Environment and society Climate change and energy transition Net Carbon Footprint	Not applicable	no
305-1	Direct (Scope 1) GHG emissions	CDP section CC5 (Scope 1 emissions) Greenhouse gas emissions webpage Net Carbon Footprint	The direct (Scope 1) emissions come from the facilities under the operational control or the equity boundary. Our assurance statements are available at our webpage.	yes
305-2	Energy indirect (Scope 2) GHG emissions	CDP section CC5 (Scope 2 emissions) Greenhouse gas emissions webpage Net Carbon Footprint	The energy indirect (Scope 2) emissions come from the facilities of others that provide electricity or heat and steam to our operations. Our assurance statements are available at our webpage.	yes
305-3	Other indirect (Scope 3) GHG emissions	CDP section CC5.13 (Scope 3 emissions) Greenhouse gas emissions webpage Net Carbon Footprint	Scope 3 emissions are those emissions that we estimate come from the use of our refinery and natural gas products as reported in the Annual Report. Our assurance statements are available at our webpage.	yes
305-4	GHG emissions intensity	Climate change and energy transition Goals, performance and plans for 2018 and beyond Greenhouse gas emissions webpage Net Carbon Footprint	Emissions intensity is a measure of the amount of GHG produced for each unit of oil or gas produced by our upstream operations or crude and feedstock refined by the downstream facilities where we have operational control. It is the total amount of GHGs emitted (direct and energy indirect) per unit of output or throughput. Our assurance statements are available at our webpage.	partially
305-5	Reduction of GHG emissions	Managing greenhouse gas emissions Climate change and energy transition CDP section CC5 (metrics) Net Carbon Footprint	The reductions are not broken down by type of GHG or initiative. Our assurance statements are available at our webpage.	partially
305-6	Emissions of ozone-depleting substances (ODS)	Environmental performance data	We report the amount of gas lost to the atmosphere. It is reported in terms of mass of the actual gas.	no
305-7	Nitrogen oxides (NOX), sulfur oxides (SOX), and other significant air emissions	Environmental performance data	This is not broken down by business sector, because we report our performance for the entire group.	no

Effluents and waste
103-1	Explanation of the material topic and its Boundary	Environmental performance data Waste Environment - water use Environment - waste	Not applicable	no
103-2	The management approach and its components	Environmental performance data Waste Environment - water use	Not applicable	no
103-3	Evaluation of the management approach	Environmental performance data Waste Environment - water use	Our approach to review of waste anf effluent management is part of our environmental management approach	no
306-2	Waste by type and disposal method	Environmental performance data Environment - waste	We report separately on (1) hazardous and (2) nonhazardous waste. We do not report on all the disposal methods of all our different waste flows on a group level. Individual installations will have their own expanded waste metrics and targets, some derived from government permits for regional and local impacts.	no
306-3	Significant spills	Spills, energy efficiency and non-GHG emissions Spill response and prevention in Nigeria Environmental performance Environmental performance data Environment Other performance data	Not applicable	no

Environmental compliance
103-1	Explanation of the material topic and its Boundary	Environment and society Environment	Not applicable	no
103-2	The management approach and its components	Environment and society Environment	Not applicable	no
103-3	Evaluation of the management approach	Environment and society	Not applicable	no
307-1	Non-compliance with environmental laws and regulations	Our people Consolidated Balance Sheet Legal proceedings and other contingencies	We are subject to a variety of environmental laws, regulations and reporting requirements in the countries where we operate. Infringing any of these laws, regulations and requirements could result in significant costs, including clean-up costs, fines, sanctions and third-party claims, as well as harm our reputation and our ability to do business. Our ongoing operating expenses include the costs of avoiding unauthorised discharges into the air, water, and soil, and the safe disposal and handling of waste.	no

Supplier environmental assessment
103-1	Explanation of the material topic and its Boundary	Supply chain	Supplier environmental assessments are part of our general supplier assessment approach.	no
103-2	The management approach and its components	Supply chain Engaging communities	Supplier environmental assessments are part of our general supplier assessment approach.	no
103-3	Evaluation of the management approach	Supply chain	Not applicable	no
308-1	Percentage of new suppliers that were screened using environmental criteria		Supplier environmental assessments are part of our general supplier assessment approach. All our suppliers must comply with the Shell Supplier principles, but assessment against specific criteria is based on identified risk.	no

Social: Labor practices and decent work

GRI	Indicator	Location of disclosures	Comment / Reason for Omission	External Assurance
Employment
103-1	Explanation of the material topic and its Boundary	Living by our principles Human rights Supply chain Our people	Not applicable	no
103-2	The management approach and its components	Living by our principles Human rights Supply chain Our people	Not applicable	no
103-3	Evaluation of the management approach	Living by our principles Human rights Supply chain Our people	Not applicable	no
401-1	New employee hires and employee turnover	Our people Our people	At December 31, 2018, there were 81,000 Shell employees, compared with 83,000 at December 31, 2017, and 91,000 at December 31, 2016. The reduction in 2018 was driven by portfolio activities and our continued effort to improve operational efficiency and to reduce costs. These changes were partly offset by the insourcing of specific skill sets into the organisation (predominantly in IT) and other external recruitment to build our talent pipeline. We continue to leverage and expand capabilities to ensure a sustainable talent pool.	no
401-2	Benefits provided to full-time employees that are not provided to temporary or part-time employees	Our people	Part-time and full-time employees have the same benefits, though these may vary based on country regulations.	no

Occupational health and safety
103-1	Explanation of the material topic and its Boundary	Environment and society Safety	We do not report workforce participation in health and safety dialogues. We do not describe systems for tracking workforce (numbers and names) on site.	no
103-2	The management approach and its components	Environment and society Safety	We do not report workforce participation in health and safety dialogues. We do not describe systems for tracking workforce (numbers and names) on site.	no
103-3	Evaluation of the management approach	Environment and society Safety Performance highlights Sustainability governance	Not applicable	no
403-5	Worker training on occupational health and safety	Safety - Keeping safe Safety - Raising standards	Not applicable	no
403-9	Work-related injuries	Personal safety performance Process safety performance Social and safety data (Fatalities, Fatal Accident rate, Total recordable case frequency of injuries and process safety incidents, Lost time injusry frequency, Total recordable occupational illness frequency) Safety performance data Safety Safety performance Supply chain	Not broken down by region, gender or type of injury. The information is subject to specific confidentiality constraints – for many of the elements of this indicator (different laws apply in different countries). We study and analyse this but do not publish this. As part of our HSSE Control Framework we take an integral approach to health and safety. EMBEDDING A SAFETY CULTURE We work relentlessly to strengthen our safety culture, focusing on caring for people and leadership commitment. A strong safety culture is complemented by a skilled workforce. We ensure that people responsible for tasks involving a significant safety hazard have the necessary training and skills. Our safety experts work in networks to share and implement best practices around the world. CONTRACTOR SAFETY & WELFARE We employ a large number of contractors who often perform activities with high safety risks. We work with our contractors to ensure they understand our safety requirements and we help them build skills and expertise to improve their safety performance where needed. Good working and living conditions help to bring about a safer and more productive working environment. Our approach to worker welfare means supporting the needs of the individual worker, many of whom are contractors, their relationship with their family and connections with colleagues. We aim to provide a home away from home for people by delivering a standard of accommodation and facilities that supports their quality of life and wellbeing.	no

Training and education
103-1	Explanation of the material topic and its Boundary	Living by our principles Our business strategy Our people Our people Safety Social performance Embedding sustainability into projects	Employee training is very important to us. We provide equal opportunity in recruitment, career development, promotion, training and rewards for all our people, including those with disabilities.	no
103-2	The management approach and its components	Living by our principles Our business strategy Our people Our people Safety Social performance Embedding sustainability into projects	Employee training is very important to us. We provide equal opportunity in recruitment, career development, promotion, training and rewards for all our people, including those with disabilities.	no
103-3	Evaluation of the management approach	Living by our principles Our people Our people	Not applicable	no
404-1	Average hour of training per year per employee	Our people	In 2018, we provided 315, 000 training days for employees and joint-venture partners. We focused on growing our leadership capability, improving skills in technical, safety and commercial areas, and increasing our expertise in specialist areas such as cultural heritage and indigenous peoples.	no

Diversity and equal opportunity
103-1	Explanation of the material topic and its Boundary	Our people Our people Committees	Not applicable	no
103-2	The management approach and its components	Our people Our people The Board of Royal Dutch Shell	Not applicable	no
103-3	Evaluation of the management approach	Our people Our people Committees	Not applicable	no
405-1	Diversity of governance bodies and employees	Our people Committees Our people About our reporting Social performance data	Diversity is not reported by age group or minority group, as this is proprietary information. We report diversity data on the composition of our Board of Directors and the Board Committees. We also provide information on employees by gender and nationality in senior leadership positions. Data on minority employees are not aggregated globally, as this is defined locally and legislation in some countries prohibit requesting race/ethnicity data. The data on disabled employees are not collected or aggregated as this depends on local legislation on disability recording and also individual wishes for declaration. In some countries, disclosure of these data is not permitted.	no

Supplier assessment for labor practices
103-1	Explanation of the material topic and its Boundary	Human rights Supply chain	Not applicable	no
103-2	The management approach and its components	Human rights Supply chain	Not applicable	no
103-3	Evaluation of the management approach	Human rights Supply chain	Not applicable	no
414-1	New suppliers that were screened using social criteria	Supply chain	All our suppliers must comply with the Shell Supplier principles, but assessment against specific criteria is based on perceived risk.	no

Social: Human rights

GRI	Indicator	Location of disclosures	Comment / Reason for Omission	External Assurance
Human rights assessment
103-1	Explanation of the material topic and its Boundary	Human rights Supply chain Our business strategy Our values UK Modern Slavery Statement VPSHR report Embedding sustainability into projects Human rights Social performance data	All Shell companies and Shell-operated joint ventures must comply with local legislation and regulations, and must conduct their activities in line with the Shell General Business Principles and our core values of honesty, integrity and respect for people. We also encourage joint ventures we do not operate to apply materially equivalent business principles. Respect for human rights is embedded in our Business Principles and in our Code of Conduct. Our approach is informed by the Universal Declaration of Human Rights, the core conventions of the International Labour Organisation and the United Nations’ Guiding Principles on Business and Human Rights. We have a Global Helpline in place for all employees and contract staff in Shell and for third parties with whom Shell has a business relationship (such as customers, suppliers, agents) to raise concerns and report instances of potential non-compliance with our values and principles, in full confidence and without fear of retaliation. Respect for human rights and provision of remedy for potential non-compliance are ways in which we uphold our Business Principles.	no
103-2	The management approach and its components	Living by our principles Supply chain Our business strategy Our values UK Modern Slavery Statement VPSHR report Human rights Embedding sustainability into projects Human rights Social performance data	All Shell companies and Shell-operated joint ventures must comply with local legislation and regulations, and must conduct their activities in line with the Shell General Business Principles and our core values of honesty, integrity and respect for people. We also encourage joint ventures we do not operate to apply materially equivalent business principles. Respect for human rights is embedded in our Business Principles and in our Code of Conduct. Our approach is informed by the Universal Declaration of Human Rights, the core conventions of the International Labour Organisation and the United Nations’ Guiding Principles on Business and Human Rights. We have a Global Helpline in place for all employees and contract staff in Shell and for third parties with whom Shell has a business relationship (such as customers, suppliers, agents) to raise concerns and report instances of potential non-compliance with our values and principles, in full confidence and without fear of retaliation. Respect for human rights and provision of remedy for potential non-compliance are ways in which we uphold our Business Principles.	no
103-3	Evaluation of the management approach	Supply chain Our business strategy Our values UK Modern Slavery Statement VPSHR report Human rights Embedding sustainability into projects Human rights Social performance data	Not applicable	no
412-1	Operations that have been subject to human rights reviews or impact assessments	Our approach to sustainability Embedding sustainability into projects Environment Human rights Social performance data Living by our principles Supply chain Impact Assessment	Shell’s framework of policies and manuals covers Human Rights. In practice we assess potential impacts on human rights using Environmental, Social, and Health Impact Assessments – which may include specialist topics such as cultural heritage, social livelihoods, security assessments, social performance plans, grievance mechanisms, and contracting and procurement procedures. This is not reported by percentage of operations. However, all the relevant systems, processes, and tools apply where it is understood there may be a potential impact.	no
412-2	Employee training on human rights policies or procedures	Living by our principles Risk factors Human rights VPSHR report	All our employees and contractors follow mandatory training on Shell’s Code of Conduct. We do not record the number of hours used for this specifically. We deliver training and awareness briefings on VPSHR – such as online modules, regional workshops, onsite training delivered by independent third parties, and train the trainer sessions – to both our own staff and our security providers.	no
412-3	Total number and percentage of significant investment agreements and contracts that include human rights clauses or that underwent human rights screening	Our values Our approach to sustainability Human rights UK Modern Slavery Statement VPSHR report Supply chain	All Shell companies and Shell-operated joint ventures must comply with local legislation and regulations, and must conduct their activities in line with the Shell General Business Principles and our core values of honesty, integrity and respect for people. We also encourage joint ventures we do not operate to apply materially equivalent business principles. Respect for human rights is embedded in our Business Principles and in our Code of Conduct. We have a Global Helpline in place for all employees and contract staff in Shell and for third parties with whom Shell has a business relationship (such as customers, suppliers, agents) to raise concerns and report instances of potential non-compliance with our values and principles, in full confidence and without fear of retaliation. Language on the VPs and the Shell Group requirements on the Use of Force are included in our private security contracts. A major cause of forced labour in global supply chains is the charging of recruitment fees and related costs from migrant workers. In 2018, we reviewed our supplier principles statements and found there was an opportunity to include the explicit prohibition of such fees, sending an unequivocal message about our expectation to suppliers.	no

Child labor
103-1	Explanation of the material topic and its Boundary	Social performance data Living by our principles Safety data Social data Human rights UK Modern Slavery Statement	Not applicable	no
103-2	The management approach and its components	Social performance data Living by our principles Safety data Social data Human rights UK Modern Slavery Statement Human rights	Not applicable	no
103-3	Evaluation of the management approach	Social performance data Living by our principles Safety data Social data Human rights UK Modern Slavery Statement Human rights	Not applicable	no
408-1	Operations and suppliers at significant risk for incidents of child labour	Living by our principles Supply chain Human rights UK Modern Slavery Statement Human rights Social data	Certain areas of our supply chain may pose a higher risk to labour rights due to their location and the nature of the goods and services we procure. In these cases, we use a defined set of criteria to identify potential supply-chain risks and, where we see risk, we ask suppliers to undertake due diligence studies before considering awarding a contract. A major cause of forced labour in global supply chains is the charging of recruitment fees and related costs from migrant workers. In 2018, we reviewed our supplier principles statements and found there was an opportunity to include the explicit prohibition of such fees, sending an unequivocal message about our expectation to suppliers.	no

Forced or compulsory labor
103-1	Explanation of the material topic and its Boundary	Safety data Social data Supply chain Human rights UK Modern Slavery Statement Human rights	Not applicable	no
103-2	The management approach and its components	Social performance data Living by our principles Our business strategy Safety data Social data Human rights UK Modern Slavery Statement Human rights	Not applicable	no
103-3	Evaluation of the management approach	Social performance data Living by our principles Safety data Social data Human rights UK Modern Slavery Statement Human rights	Not applicable	no
409-1	Operations and suppliers at significant risk for incidents of forced and compulsory labour	Living by our principles Contractors and suppliers Supply chain UK Modern Slavery Statement	All Shell companies and Shell-operated joint ventures must comply with local legislation and regulations, and must conduct their activities in line with the Shell General Business Principles and our core values of honesty, integrity and respect for people. We also encourage joint ventures we do not operate to apply materially equivalent business principles. Respect for human rights is embedded in our Business Principles and in our Code of Conduct. Our approach is informed by the Universal Declaration of Human Rights, the core conventions of the International Labour Organisation and the United Nations’ Guiding Principles on Business and Human Rights. We have a Global Helpline in place for all employees and contract staff in Shell and for third parties with whom Shell has a business relationship (such as customers, suppliers, agents) to raise concerns and report instances of potential non-compliance with our values and principles, in full confidence and without fear of retaliation. Respect for human rights and provision of remedy for potential non-compliance are ways in which we uphold our Business Principles. A major cause of forced labour in global supply chains is the charging of recruitment fees and related costs from migrant workers. In 2018, we reviewed our supplier principles statements and found there was an opportunity to include the explicit prohibition of such fees, sending an unequivocal message about our expectation to suppliers.	no

Security practices
103-1	Explanation of the material topic and its Boundary	Security Security and human rights Safety data Social data VPSHR report	Not applicable	no
103-2	The management approach and its components	Security Security and human rights Safety data Social data VPSHR report	Not applicable	no
103-3	Evaluation of the management approach	Security Security and human rights Safety data Social data VPSHR report	Not applicable	no
410-1	Security personnel trained in human rights policies or procedures	Security Living by our principles VPSHR report	Not applicable	no

Rights of indigenous peoples
103-1	Explanation of the material topic and its Boundary	Human rights Social performance Human rights	Not applicable	no
103-2	The management approach and its components	Human rights Social performance Human rights	Not applicable	no
103-3	Evaluation of the management approach	Human rights Social performance Human rights	Not applicable	no
411-1	Incidents of violations involving rights of indigenous peoples		Our approach is to prevent infringements of rights through engagement with affected stakeholders, compliance with local laws and Shell standards, and training for staff.	no

Supplier social assessment
103-1	Explanation of the material topic and its Boundary	Supply chain Human rights UK Modern Slavery Statement VPSHR report	All Shell companies and Shell-operated joint ventures must comply with local legislation and regulations, and must conduct their activities in line with the Shell General Business Principles and our core values of honesty, integrity and respect for people. We also encourage joint ventures we do not operate to apply materially equivalent business principles. Respect for human rights is embedded in our Business Principles and in our Code of Conduct. Our approach is informed by the Universal Declaration of Human Rights, the core conventions of the International Labour Organisation and the United Nations’ Guiding Principles on Business and Human Rights. We have a Global Helpline in place for all employees and contract staff in Shell and for third parties with whom Shell has a business relationship (such as customers, suppliers, agents) to raise concerns and report instances of potential non-compliance with our values and principles, in full confidence and without fear of retaliation. Respect for human rights and provision of remedy for potential non-compliance are ways in which we uphold our Business Principles. Language on the VPs and the Shell Group requirements on the Use of Force are included in our private security contracts. A major cause of forced labour in global supply chains is the charging of recruitment fees and related costs from migrant workers. In 2018, we reviewed our supplier principles statements and found there was an opportunity to include the explicit prohibition of such fees, sending an unequivocal message about our expectation to suppliers.	no
103-2	The management approach and its components	Living by our principles Supply chain Human rights UK Modern Slavery Statement VPSHR report	All Shell companies and Shell-operated joint ventures must comply with local legislation and regulations, and must conduct their activities in line with the Shell General Business Principles and our core values of honesty, integrity and respect for people. We also encourage joint ventures we do not operate to apply materially equivalent business principles. Respect for human rights is embedded in our Business Principles and in our Code of Conduct. Our approach is informed by the Universal Declaration of Human Rights, the core conventions of the International Labour Organisation and the United Nations’ Guiding Principles on Business and Human Rights. We have a Global Helpline in place for all employees and contract staff in Shell and for third parties with whom Shell has a business relationship (such as customers, suppliers, agents) to raise concerns and report instances of potential non-compliance with our values and principles, in full confidence and without fear of retaliation. Respect for human rights and provision of remedy for potential non-compliance are ways in which we uphold our Business Principles.	no
103-3	Evaluation of the management approach	Supply chain Human rights UK Modern Slavery Statement VPSHR report	Not applicable	no
414-1	New suppliers that were screened using social criteria	Social performance data Human rights Living by our principles Supply chain	Certain areas of our supply chain may pose a higher risk to labour rights due to their location and the nature of the goods and services we procure. We use a defined set of criteria to identify potential supply chain risks and, where we see risk, we ask suppliers and contractors to respond to our due diligence assessments before awarding a contract. This assessment requires our suppliers and contractors to declare whether they have a process in place to assess and manage social risks with their own suppliers. If gaps are identified, we may work with suppliers and contractors to help them understand how to close these gaps, implement corrective action – which may include on-site audits from Shell – or we may consider terminating the contract. Language on the VPs and the Shell Group requirements on the Use of Force are included in our private security contracts. A major cause of forced labour in global supply chains is the charging of recruitment fees and related costs from migrant workers. In 2018, we reviewed our supplier principles statements and found there was an opportunity to include the explicit prohibition of such fees, sending an unequivocal message about our expectation to suppliers.	no

Social: Society

GRI	Indicator	Location of disclosures	Comment / Reason for Omission	External Assurance
Local communities
103-1	Explanation of the material topic and its Boundary	Engaging communities and Local content and skills development	Not applicable	no
103-2	The management approach and its components	Engaging communities and Local content and skills development	Not applicable	no
103-3	Evaluation of the management approach	Engaging communities and Local content and skills development	Not applicable	no
413-1	Operations with local community engagement, impact assessments, and development programs	Embedding sustainability into projects Social performance Social investment	We have implemented community feedback mechanisms at all of our operations and projects to receive, track and respond to questions and complaints from community members. This enables us to capture and resolve concerns quickly in a transparent way, and to track our performance.	no
413-2	Operations with significant actual and potential negative impacts on local communities	Embedding sustainability into projects Safety Social performance data Economic development in Nigeria	We report on this on a significant example basis.	no

Anti-corruption
103-1	Explanation of the material topic and its Boundary	Living by our principles Our approach to sustainability Business integrity	Not applicable	no
103-2	The management approach and its components	Living by our principles Business integrity	Not applicable	no
103-3	Evaluation of the management approach	Living by our principles Business integrity	Not applicable	no
205-1	Operations assessed for risks related to corruption	Living by our principles Business integrity Risk factors	The Shell General Business Principles state our insistence on honesty, integrity and fairness in all aspects of our business. The direct or indirect offer, payment, solicitation or acceptance of bribes is unacceptable. UN Global Compact Principle 10: Businesses should work against corruption in all its forms, including extortion and bribery. In line with this principle, Shell maintains a global Anti-bribery and Corruption (ABC) programme that includes elements designed to prevent or detect and remediate potential violations. The programme begins with our anti-bribery commitment, an integral part of the Shell General Business Principles. Our policy is clear: we do not tolerate the direct or indirect offer, payment, solicitation or acceptance of bribes in any form. Facilitation payments are also prohibited. Our Code of Conduct includes specific instructions to staff, such as requirements to avoid or declare potential conflicts of interest, and others that concern the offer or acceptance of gifts and hospitality.	no
205-2	Communication and training about anti-corruption policies and procedures	Living by our principles	Communications from leaders include messages about these commitments and the associated requirements. These are reinforced with both global and targeted communications, to ensure that staff are frequently reminded of their obligations. In addition to the Code of Conduct, we have established mandatory anti-bribery procedures and controls applicable to all Shell Businesses and Functions, throughout their operations. The procedures and controls are designed to address a range of corruption related risks and to focus resources and attention in the areas of higher risk. We regularly review and revise these procedures, controls and risk criteria to ensure they remain up-to-date with applicable laws, regulations and best practices. Our programme reviews also take into account results from relevant internal audits, reviews and investigations. As part of our approach to ethics & compliance training, we take action to ensure that our anti-corruption policies, standards, and procedures are communicated to all directors, officers, employees, and, where necessary and appropriate, to agents and business partners. Particular areas of focus with third parties include continued strengthening of due diligence procedures, and clearly articulated requirements (for example through the use of standard contract clauses).	no
205-3	Confirmed incidents of corruption and actions taken	Our approach to sustainability Living by our principles	We report on Code of Conduct violations. These are not necessarily all incidents of corruption.	no

Public policy
103-1	Explanation of the material topic and its Boundary	Public advocacy and political acticity Climate change and energy transition Report Review Panel Collaborations with others Industry associations report	Not applicable	no
103-2	The management approach and its components	Climate change and energy transition Report Review Panel Collaborations with others Industry associations report Public advocacy and political acticity	Not applicable	no
103-3	Evaluation of the management approach	Climate change and energy transition Report Review Panel Collaborations with others Industry associations report	Not applicable	no
415-1	Political contributions		Our Business Principles prohibit payments by Shell companies to political parties. The principles aim to avoid Shell companies buying – or being perceived to be buying – favours, and avoiding direct or indirect bribery and corruption (Public advocacy and political activity.)	no

Socioeconomic compliance
103-1	Explanation of the material topic and its Boundary	Chair’s message Risk factors Our people Revenue transparency and tax Supply chain Human rights	Compliance is an aspect of our policy and operations, rather than a material topic in its own right.	no
103-2	The management approach and its components	Chair’s message Risk factors Our people Revenue transparency and tax Supply chain Human rights	Not applicable	no
103-3	Evaluation of the management approach	Chair’s message Risk factors Our people Revenue transparency and tax Supply chain Human rights	Not applicable	no
419-1	Non-compliance with laws and regulations in the social and economic area		This is not reported on a Group level.	no

Sector specific disclosures

GRI	Indicator	Location of disclosures	Comment / Reason for Omission	External Assurance
G4-OG1	Volume and type of estimates proven reserves and production	Risk factors	Not applicable	no
G4-OG2	Total amount invested in renewable energy	Integrated gas	In 2016, we created our New Energies business, which invests in low-carbon energy such as biofuels, hydrogen, wind and solar power. However, we are not reporting in categories as suggested by GRI. The New Energies business is part of our Integrated Gas business.	no
G4-OG3	Total amount of renewable energy generated by source	Biofuels Power Solar Wind New fuels New Energies – investments, acquisitions and ventures	Overall, the amount of renewable energy that we are generating is not material. Information about our current production is available in our sustainability report.	no
G4-OG4	Number and percentage of significant operating sites in which biodivesity risk has been assessed and monitored	Environmentally sensitive areas	We do not calculate percentages as this is not meaningful in the context of the number of our sites.	no
G4-OG5	Volume and disposal of formation of produced water	Water use	Reporting on this matter is done in accordance with local regulations.	no
N/A	Volume of flared and vented hydrocarbon	Flaring	Not applicable	no
G4-OG8	Benzene, lead and sulfur content in fuels	Product stewardship	We are producing a wide range of products and selling them in many countries. We regard grouping numbers on a global level as not meaningful.	no
G4-OG9	Operations where indigenous communities are present or affected by activities and where specific engagement strategies are in place	Social performance Delivering natural gas in Canada Producing shale oil and gas responsibly Environment	Not applicable	no
G4-OG11	Number of sites that have been decommissioned and sites that are in the process of being decommissioned	Decommissioning Decommissioning	We do not consider the number of sites material. The definition of ‘site’ can vary. Our processes for embedding sustainability into our projects also apply to decommissioning and restoration, as well as for new projects.	no

= Fully fulfilled = Partially fulfilled = Not fulfilled

Letter from the CEO

Our approach to sustainability

Sustainable energy future

Letter from the CEO

Our approach to sustainability

Sustainable energy future

Letter from the CEO

Our approach to sustainability

Sustainable energy future

Letter from the CEO

Our approach to sustainability

Sustainable energy future

Letter from the CEO

Our approach to sustainability

Sustainable energy future

Letter from the CEO

Our approach to sustainability

Sustainable energy future

GRI index

Organizational profile

Strategy

Ethics and integrity

Governance

Stakeholder engagement

Reporting practice

Economic

Environmental

Social: Labor practices and decent work

Social: Human rights

Social: Society

Sector specific disclosures

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