Accessibility

We want everyone who visits Shell websites to feel welcome and find the experience rewarding – both now and in the future. To help us achieve this, we are incorporating best practices and standards as defined by WCAG 2.0 (level AA).

We strive to make our websites accessible to everybody because diversity and inclusion - Opens on Shell.com is an important part of who we are and what we stand for.

Finding what you need more easily

We look to ensure that our sites – external and internal alike - work with popular browsers on various platforms, from desktop computers to smartphones.

If you have any questions or suggestions about the accessibility of our sites, or come across any inconsistencies, please contact us.

Accessibility tools

Below are a few tips to help you better access our websites. For a more complete guide to making your computer accessible on the web, we recommend visiting the Ability Net My Computer My Way website.

Making pages easier to read in your browser

Web pages can be difficult to view when the text is too small. The most popular browsers, such as Internet Explorer, Chrome, Firefox, Safari and Opera support the following mouse actions and keyboard strokes to zoom in and out on a web page. (Use the Control key in Windows systems, and the Command key in Mac OS.)

• Hold the Control/Command key and scroll up or down to zoom in or out
• Hold the Control/Command key and press + or – to zoom in or out

Magnifying your screen

Another way to make text easier to read is by magnifying your screen.

All recent versions of Windows include a magnifier, which allows users to enlarge a portion of the screen. People with visual impairments, however, may find that they require fully-functional magnification software.

Read about screen magnifiers in Windows 10, Windows 8/RT, Windows 7, Windows Vista and Windows XP.

Users running Apple’s OS X operating systems can use the in-built Zoom feature. Read about OSX accessibility features.

Using a screen reader

Windows users can use Windows Narrator which converts on-screen text into speech. This is available in Windows 10, Windows 8/RT, Windows 7, Windows Vista and Windows XP.

In Apple’s OSX operating system, users will find the VoiceOver feature.

In addition, third-party screen readers are available such as JAWS (Job Access With Speech) and the freeware program NVDA.

PDF files

We use PDF files to help us preserve the look and feel of our original documents. To open and view PDF files, you can download the latest version of Adobe Acrobat Reader free of charge.

Adobe also publishes information on accessing PDFs using screen readers.