GRI Index

Strategy and analysis

Indicator	Level	Location of disclosures	Comment / Reason for Omission	External Assurance
G4-1	Provide a statement from the most senior decision-maker of the organization about the relevance of sustainability to the organization and the organization’s strategy for addressing sustainability.		Introduction from the CEO	Not applicable	no
G4-2	Provide a description of key impacts, risks, and opportunities.		Topic selection for 2015 Risk factors Business overview	Not applicable	no

Organizational profile

Indicator	Level	Comment / Reason for Omission	External Assurance
G4-3	Name of organization	About Shell	Not applicable	no
G4-4	Primary brands, products, services	About Shell Business overview	Not applicable	no
G4-5	Headquarters	Carel van Bylandtlaan 16, 2593 HR The Hague, The Netherlands Contact us	Not applicable	no
G4-6	Number of countries where the organization operates	Upstream – Business and property Downstream – Business and property Leadership Several pages, including: Arctic Nigeria	Not applicable	no
G4-7	Nature of ownership and legal form	Business overview	Not applicable	no
G4-8	Markets served	Upstream data tables – Oil and gas production – Natural gas		no
G4-9	Scale of organization	Performance indicators Selected financial data Upstream – Business and property Downstream – Business and property Exhibit 8 – Significant subsidiaries	Not applicable	no
G4-10	Total workforce by employment type, employment contract, and region	Our people	Our reporting on a global level covers regional boundaries, elements like employment types or employment contracts will be considered in the local environment.	no
G4-11	Percentage of employees covered by collective bargaining agreements		We strive to maintain healthy relations with our employees. Dialogue between management and employees is integral to our work practices and takes place directly and, where appropriate, through employee representative bodies. We regard accumulating numbers for this topic on a global level as not meaningful.	no
G4-12	Describe the organization’s supply chain	Contractors and suppliers Shell for suppliers	We do not have one document describing our complete supply chain. Common processes for procurement and contractor management are in place. Different teams are addressing strategy development, contractor management, specific business needs, performance management, HSSE and Social Performance, local content and communications.	no
G4-13	Significant changes to the organization in the reporting period regarding size, structure, or ownership	Chairman’s message CEO’s review Risk factors Strategy and outlook Upstream – Investments and portfolio	Not applicable	no
G4-14	Whether and how the precautionary approach or principle is addressed by the organization	Introduction from the CEO The energy future How sustainability works at Shell Safety Environment Addressing climate change Commitments, policies and standards	Not applicable	no
G4-15	List externally developed economic, environmental and social charters, principles, or other initiatives to which the organization subscribes or which it endorses.	Living by our principles Collaborations Commitments, policies and standards	Not applicable	no
G4-16	List memberships of associations (such as industry associations) and national or international advocacy organizations in which the organization participates or supports.	Environmental and social partners Collaborations	Not applicable	no

Identified material aspects and boundaries

Indicator	Level	Comment / Reason for Omission	External Assurance
G4-17	Entities included in financial statements and those not covered by report	About this Report About our reporting	Not applicable	no
G4-18	Explain the process for defining the report content and the Aspect Boundaries and how the organization has implemented the Reporting Principles for Defining Report Content.	Topic selection for 2015 About our reporting About this Report	Not applicable	no
G4-19	List all the material Aspects identified in the process for defining report content.	Topic selection for 2015 Risk factors	We take material Aspects to mean aspects that are significant from a stakeholder perspective, as explained in our Sustainability Report.	no
G4-20	For each material Aspect, report the Aspect Boundary within the organization.	About our reporting About this Report	We report on an operational basis.	no
G4-21	For each material Aspect, report the Aspect Boundary outside the organization.	Not reported	This is not within our scope for our global sustainability reporting efforts. Issues that are of significance on a local level are locally managed.	no
G4-22	Report the effect of any restatements of information provided in previous reports.	Not applicable	No significant restatements were made in the applicable reporting year.	no
G4-23	Report significant changes from previous reporting periods in the Scope and Aspect Boundaries.	Not applicable	It is possible to compare our current report with previous reports to view the changes in our reporting over the years. We continue to report on an operational basis.	no

Stakeholder engagement

Indicator		Location of disclosures	Comment / Reason for Omission	External Assurance
G4-24	Provide a list of stakeholder groups engaged by the organization.	Topic selection for 2015	Not applicable	no
G4-25	Report the basis for identification and selection of stakeholders with whom to engage.	Topic selection for 2015	Not applicable	no
G4-26	Report the organization’s approach to stakeholder engagement, including frequency of engagement by type and by stakeholder group, and an indication of whether any of the engagement was undertaken specifically as part of the report preparation process.	Topic selection for 2015 Embedding sustainability into projects Working with communities Joint ventures External Review Committee	Communities – we hold community meetings and engage with advisory panels with local advisors througout project life cycles. Suppliers & Contractors – we engage with suppliers and contractors regularly to ensure they can meet our expectations and requirements with regards to health, safety, social, security and environmental issues. Governments – They are our partners and we engage with them as regularly as required by the specific project or operation in question. Non-Governmental Organizations – We have long-term relationships with several NGOs to work on specific areas, and meet as required by projects at hand. We engage with NGOs in the locations where we operate and co-operate on local initiatives as often as needed. The annual Shell People Survey is one of the principle tools used to measure employees’ views on a range of topics.	no
G4-27	Report key topics and concerns that have been raised through stakeholder engagement, and how the organization has responded to those key topics and concerns, including through its reporting. Report the stakeholder groups that raised each of the key topics and concerns.	Topic selection for 2015 Working with communities – Social performance External Review Committee	Topic selection for 2015, External Review Committee and ERC opinion explain how stakeholders opinions are incoporated into our reporting.	no

Report profile

Indicator	Level	Comment / Reason for Omission	External Assurance
G4-28	Reporting period (such as fiscal or calendar year) for information provided	Cover Environmental data	Not applicable	no
G4-29	Date of most recent previous report (if any)	April 2014, April 2015	Not applicable	no
G4-30	Reporting cycle (such as annual, biennial)	Annual	Not applicable	no
G4-31	Provide the contact point for questions regarding the report or its contents.	Contact – Share your opinion	Not applicable	no
G4-32	Report the ‘in accordance’ option the organization has chosen. Report the GRI Content Index for the chosen option.	a. Core	Not applicable	no
G4-33	Report the organization’s policy and current practice with regard to seeking external assurance for the report. If not included in the assurance report accompanying the sustainability report, report the scope and basis of any external assurance provided. Report the relationship between the organization and the assurance providers.d. Report whether the highest governance body or senior executives are involved in seeking assurance for the organization’s sustainability report.	Environmental data External Review Committee ERC opinion	Not applicable	no

Governance

Indicator	Level	Location of disclosures	Comment / Reason for Omission	External Assurance
G4-34	Report the governance structure of the organization, including committees of the highest governance body. Identify any committees responsible for decision-making on economic, environmental and social impacts.		Sustainability governance Senior Management Directors’ Report Corporate governance	Not applicable	no

Ethics and integrity

Indicator	Level	Location of disclosures	Comment / Reason for Omission	External Assurance
G4-56	Describe the organization’s values, principles, standards and norms of behavior such as codes of conduct and codes of ethics.		Living by our principles Our values	Not applicable	no

Economic

Indicator		Location of disclosures	Comment / Reason for Omission	External Assurance
Economic performance
G4-DMA	Disclosures on management approach	Economic performance Tax and transparency	Not applicable	no
G4-EC1	Direct economic value generated and distributed	Working with communities – Social performance Economic performance Tax and transparency Upstream Downstream Corporate Liquidity and capital resources Revenues for governments	From 2016 onwards, Shell will make mandatory disclosures under the Report on Payments to Governments Regulations 2014, and will file its Payments to Governments Report with the UK’s Companies House. This report will be published on our website	no
G4-EC2	Financial implications and other risks and opportunities for the organization’s activities due to climate change	Risk factors Business overview Research and development Carbon capture and storage Lower-carbon alternatives Managing methane emissions Flaring Nigeria briefing notes	Not applicable	no

Market presence
G4-DMA	Disclosures on management approach	How sustainability works at Shell Working with communities – Social performance Contractors and suppliers	We consider this indicator significant as described in the oil and gas sector disclosure guidance notes.	no

Indirect economic impacts
G4-DMA	Disclosure of management approach	How sustainability works at Shell Embedding sustainability into projects Working with communities – Investing in communities Working with communities – Social performance Contractors and suppliers	Not applicable	no
G4-EC7	Development and implication of infrastructure investments and services supported	Embedding sustainability into projects Working with communities – Investing in communities Working with communities – Social performance	We engage with communities to identify how we can avoid, minimise or mitigate any negative impacts.	no
G4-EC8	Significant indirect impacts, including the extent of impacts	How sustainability works at Shell Embedding sustainability into projects Working with communities – Investing in communities Working with communities – Social performance Contractors and suppliers	Not applicable	no

Procurement practices
G4-DMA	Disclosures on management approach	Working with communities – Social performance Contractors and suppliers	Our disclosure of management approach for this indicator corresponds to what we consider of significance in a sustainability reporting context, though this may not coincide completely with the GRI definition.	no
G4-EC9	Proportion of spending on local suppliers at significant locations of operation	Working with communities – Social performance Contractors and suppliers		no

Environmental

Indicator		Location of disclosures	Comment / Reason for Omission	External Assurance
Materials
G4-DMA	Disclosure of management approach	About Shell Business overview	Not applicable	no
G4-EN1	Materials used by weight or volume		We report on the amount of crude oil and other oil products used in our refining processes (Downstream). We do not group or add all the numbers of inputs and materials that are bought in our worldwide operations.	no

Energy (consumption)
G4-DMA	Disclosures on management approach	The energy future Addressing climate change Risk factors	Not applicable	no
G4-EN3	Energy consumption within the organization	CDP section CC11 (energy)	Our assurance statements are available at our website.	yes
G4-EN4	Energy consumption outside the organization	CDP section CC14 (Scope 3 emissions)	Our assurance statements are available at our website.	yes
G4-EN5	Energy Intensity	Addressing climate change Environment – Environmental performance Environmental data CDP section CC12 (emissions performance)	Not applicable	no
G4-EN6	Reduction of energy consumption	Addressing climate change Environment – Environmental performance CDP section CC3 (targets and initiatives)	Not applicable	no

Water
G4-DMA	Disclosures on management approach	Environment – Water, spills and air Environment – Environmental performance Economic performance Oil sands Our approach to fresh water	Not applicable	no
G4-EN8	Total water withdrawal by source	Environmental data 2014 Oil Sands Report: page 30	We do not report for water withdrawal by source for the entire group. Water withdrawal by source is reported for oil sands operations.	no
G4-EN10	Percentage and total volume of water recycled and reused	2014 Oil Sands Report: page 30	As water is managed as an issue at local level, we do not report on this globally. Water recycling rates are for oil sands operations.	no

Biodiversity
G4-DMA	Disclosures on management approach	Embedding sustainability into projects Environment Joint ventures Biodiversity	Not applicable	no
G4-EN11	Operational sites owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas	Biodiversity – Environmentally sensitive areas	Not applicable	no
G4-EN12	Description of significant impacts of activiites, products and services on biodiversity in protected areas of high biodiversity value outside protected areas	Embedding sustainability into projects Environment Joint ventures	Not applicable	no
G4-EN13	Habitats protected or restored	Our activities in Nigeria Environment Environmental and social partners Joint ventures Biodiversity Our major projects – Majnoon	Not applicable	no

Emissions
G4-DMA	Disclosures on management approach	Addressing climate change Greenhouse gas emissions CDP section CC3 (targets and initiatives) Risk factors Environment and society – Climate change	Not applicable	no
G4-EN15	Direct greenhousouse gas (GHG) emissions (Scope 1)	CDP section CC9 (Scope 1 emissions) Greenhouse gas emissions	The direct (Scope 1) emissions come from the facilities under the operational control or the equity boundary. Our assurance statements are available at our website.	yes
G4-EN16	Energy indirect GHG emissions (Scope 2)	CDP section CC10 (Scope 2 emissions) Greenhouse gas emissions	The energy indirect (scope 2) emissions come from the facilities of others that provide electricity or heat and steam to our operations. Our assurance statements are available at our website.	yes
G4-EN17	Other indirect GHG emissions (Scope 3)	CDP section CC14 (Scope 3 emissions) Greenhouse gas emissions	Scope 3 emissions are those emissions that we estimate come from the use of our refinery and natural gas products as reported in the Annual Report. Our assurance statements are available at our website.	yes
G4-EN18	GHG emissions intensity ratio	Environment and society – Climate change Greenhouse gas emissions	Emissions intensity is a measure of the amount of GHG produced for each unit of oil or gas produced by our upstream operations or crude and feedstock refined by the downstream facilities where we have operational control. It is the total amount of GHGs emitted (direct and energy indirect) per unit of output or throughput. Our assurance statements are available at our website.	partially
G4-EN19	Reduction of GHG emissions	Environment – Environmental performance Environment and society – Climate change	The reductions are not broken down by type of GHG or initiative. Our assurance statements are available at our website.	partially
G4-EN20	Emission of ozone depleting substances	Environment – Environmental performance Environmental data	We report the amount of gas lost to the atmosphere. It is reported in terms of mass of the actual gas.	no
G4-EN21	NO_x, SO_x, POP, VOC, HAP, PM	Environment – Environmental performance Environmental data	This is not broken down by business sector, because it is not meaningful for our performance management.	no

Effluents and waste
G4-DMA	Disclosures on management approach	Environment – Environmental performance Managing waste	Not applicable	no
G4-EN23	Total weight of waste by type and disposal method	Environmental data	The total amount of waste (hazardous and nonhazardous) in tonnes by type for composting, reuse, recovery, composting, incineration (or use as fuel), landfill, deep well injection and on-site storage. We report separately on (1) hazardous and (2) nonhazardous waste.We do not report on all the disposal methods of all our different waste flows at the Group level. Individual installations will have their own expanded waste metrics and targets, some derived from government permits for regional and local impacts.	no
G4-EN24	Total number and volume of significant spills	Our activities in Nigeria Environment – Environmental performance Environmental data Environment and society – Climate change	Not applicable	no

Product and services
G4-DMA	Disclosures on management approach	Lower-carbon alternatives	Not applicable	no
GA-EN27	Extent of impact mitigation of environmental impact of products and services	Lower-carbon alternatives	Not applicable	no

Compliance
G4-DMA	Disclosures on management approach		Compliance is an aspect of our policy, rather than a material aspect.	no
G4-EN29	Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with environmental laws and regulations	Our people Consolidated Balance Sheet	During 2015, there were no significant fines for non-compliance with environmental laws and regulations. None of the events or litigation cases were individually significant. We are subject to a variety of environmental laws, regulations and reporting requirements in the countries where we operate. Infringing any of these laws, regulations and requirements could result in significant costs, including clean-up costs, fines, sanctions and third-party claims, as well as harm our reputation and our ability to do business. Our ongoing operating expenses include the costs of avoiding unauthorised discharges into the air and water, and the safe disposal and handling of waste.	no

Supplier environmental assessment
G4-DMA	Disclosures on management approach	Contractors and suppliers	Supplier environmental assessments are part of our general supplier assessment approach.	no
G4-EN32	Percentage of new suppliers that were screened using environmental criteria		Supplier environmental assessments are part of our general supplier assessment approach. All our suppliers must comply with the Shell Supplier principles, but assessment against specific criteria is based on perceived risk.	no

Environmental grievance mechanisms
G4-DMA	Disclosures on management approach	Working with communities – Investing in communities Working with communities – Social performance	Categorisation of community complaints is locally determined and their treatments are not differentiated.	no
G4-EN34	Number of grievances about environmental impacts filed, addressed, and resolved through formal grievance mechanisms		Categorisation of community complaints is locally determined and their treatments are not differentiated.	no

Social: Labor practices and decent work

Indicator		Location of disclosures	Comment / Reason for Omission	External Assurance
Employment
G4-DMA	Disclosures on management approach	Living by our principles Contractors and suppliers Joint ventures	Not applicable	no
G4-LA1	Total number and rates of new employee hires and employee turnover by age group, gender and region	Our people	At December 31, 2015, we employed 90,000 people, compared with 94,000 at the end of 2014. The net decrease included the impact by the end of 2015, partially offset by recruitment, of our decision to reduce the number of roles across our organisation by 7,500 in 2015-2016.	no
G4-LA2	Benefits provided to full-time employees that are not provided to temporary or part-time employees, by significant locations of operation	Our people Part-time and full-time employees have the same benefits.	Part-time and full-time employees have the same benefits, though these may vary based on country.	no

Occupational health and safety
G4-DMA	Disclosures on management approach	Safety	We do not report workforce participation in health and safety dialogues. We do not describe systems for tracking workforce (numbers and names) on site.	no
G4-LA6	Type of injury and rates of injuries, occupational diseases, lost days, absenteeism etc, by region and gender	Safety – Safety performance Social and safety data (Fatalities, Fatal Accident rate, Total recordable case frequency of injuries and process safety incidents, Lost time injusry frequency, Total recordable occupational illness frequency)	Not broken down by region, gender or type of injury. The information is subject to specific confidentiality constraints - for many of the elements of this indicator (different laws apply in different countries). We study and analyse this but do not publish this.	no
G4-LA7	Workers with high incidence or high risk of deseases related to their occupation	Social and safety data (Total recordable occupational illness frequency)	Every site carries out a health risk assessment, with measures being taken. Focus is not on the individual worker, but on making each workplace as safe and healthy as possible.	no

Training and education
G4-DMA	Disclosures on management approach	Living by our principles Joint ventures Our people	Employee training is very important to us. We describe our training efforts, including the number of training days per year. However, data of this performance indicator are not material, as we consider average training hours per year to be too inaccurate a measure of how well we are building the competence of our staff.	no
G4-LA9	Average hour of training per year per employee by gender, and employee category	Joint ventures	Employee training is very important to us. We describe our training efforts, including the number of training days per year. However, data of this performance indicator are not material, as we consider average training hours per year to be too inaccurate a measure of how well we are building the competence of our staff. We do not use it to manage our performance in this area and do not report it. Instead, we report on our approach to building skills and training on the number of professionals who have been through key training programmes.	no

Diversity and equal opportunity
G4-DMA	Disclosures on management approach	Joint ventures Our people Committees	Not applicable	no
G4-LA12	Composition of governance bodies and breakdown of employees per employee category according to gender, age group, minority group membership and other indicators of diversity	Our people Committees About our reporting	Diversity is not reported by age group or minority group, as this is proprietary information. We report diversity data on the composition of our Board of Directors and the Board Committees. We also provide information on employees by gender and nationality in senior leadership positions. Data on minority employees are not aggregated globally, as this is defined locally and legislation in some countries prohibit requesting race/ethnicity data. The data on disabled employees are not collected or aggregated as this depends on local legislation on disability recording and also individual wishes for declaration. It is illegal to disclose this data in some countries.	no

Supplier assessment for labor practices
G4-DMA	Disclosures on management approach	Living by our principles Contractors and suppliers	Not applicable	no
G4-LA14	Percentage of new suppliers that were screened using labour practices criteria	Working with communities – Social performance Contractors and suppliers	All our suppliers must comply with the Shell Supplier principles, but assessment against specific criteria is based on perceived risk.	no

Social: Human rights

Indicator		Location of disclosures	Comment / Reason for Omission	External Assurance
Investment
G4-DMA	Disclosures on management approach	Living by our principles Contractors and suppliers Joint ventures Our values	The Shell General Business Principles are designed to ensure that our employees respect the human rights related to their activities and seek business partners and suppliers to observe standards similar to our own. Our Code of Conduct informs staff how to apply our Business Principles. In this code, we recognize that conducting our activities in a manner that respects human rights as set out in the UN Universal Declaration of Human Rights and the core conventions of the International Labour Organization supports our licence to operate. Our Supplier Principles set out a mandatory set of requirements for all suppliers and contractors. We assess suppliers based on the potential risk level, especially in the areas of anti-bribery and corruption, human rights including labour rights, safety and the environment. All significant modifications of existing activities and major new operations are subject to impact assessments.	no
G4-HR1	Total number and percentage of significant investment agreements and contracts that include human rights clauses or that underwent human rights screening	Our values	The Shell General Business Principles are designed to ensure that our employees respect the human rights related to their activities and seek business partners and suppliers to observe standards similar to our own. Our Code of Conduct informs staff how to apply our Business Principles. In this code, we recognize that conducting our activities in a manner that respects human rights as set out in the UN Universal Declaration of Human Rights and the core conventions of the International Labour Organization supports our licence to operate. Our Supplier Principles set out a mandatory set of requirements for all suppliers and contractors. We assess suppliers based on the potential risk level, especially in the areas of anti-bribery and corruption, human rights including labour rights, safety and the environment.	no
G4-HR2	Total hours of employee training on human rights policies or procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained.	Living by our principles Risk factors	All our employees and contractors follow mandatory training on Shell’s Code of Conduct. We do not record the number of hours used for this.	no

Child labor
G4-DMA	Disclosure of management approach	Working with communities – Social performance Living by our principles Joint ventures Environmental data	Not applicable	no
G4-HR5	Operations and suppliers identified as having significant risk for incidents of child labour, and measures taken to contribute to the effective abolition of child labour	Environmental data	We partially report the percentage of operations with procedures in place to identify risk of child labour.We identify countries with a high or extreme risk of child labour using the Maplecroft ranking, and report on the percentage of countries where we operate where our companies have specific procedures to prevent child labour in their operations. We take a company-wide, rather than a risk-based approach. Because our default is expecting all operations to have procedures (unless they can demonstrate that procedures are not required since laws are well enforced) we do not then separately report operations considered to have specific, significant risk for incidents of child labour.	no

Forced or compulsory labor
G4-DMA	Disclosure of management approach	Working with communities – Social performance Living by our principles Joint ventures Environmental data	Not applicable	no
G4-HR6	Operations and suppliers identified as having significant risk for incidents of forced and compulsory labour, and measures taken to contribute to the effective abolition of all forms of forced or compulsory labour.	Environmental data	We identify countries with a high or extreme risk of human rights and labour rights infringements using the Maplecroft ranking, and report on the % countries where we operate where our companies have specific procedures to prevent forced or compulsory labour in their operations. We take a company-wide, rather than a risk-based approach. Because our default is expecting all operations to have procedures (unless they can demonstrate that procedures are not required since laws are well enforced) we do not then separately report operations considered to have specific, significant risk for incidents of forced or compulsory labour.	no

Security practices
G4-DMA	Disclosures on management approach	Safety – Deep water Living by our principles Social and safety data	Not applicable	no
G4-HR7	Percentage of security personnel trained in the organization’s human rights policies or procedures that are relevant to operations	Living by our principles	We measure the percentage of countries with procedures in relation to security and human rights in place. The voluntary principles on security and human rights are implement across Shell and are included in our private security contracts and our engagement with public security forces. We conduct annual risk assessments in our relevant operations and provide training to employees and contractors.	no

Indigenous rights
G4-DMA	Disclosures on management approach	Living by our principles	Not applicable	no
G4-HR8	Total number of incidents of violations involving rights of indigenous peoples and actions taken		Our approach is to prevent infringements of rights through engagement with affected stakeholders, compliance with local laws and Shell standards, and training for staff.	no

Assessment
G4-DMA		Embedding sustainability into projects Working with communities Working with communities – Social performance Living by our principles	Not applicable	no
G4-HR9	Total number and percentage of operations that have been subject to human rights reviews or impact assessments	Embedding sustainability into projects Working with communities Working with communities – Social performance Living by our principles Working together	This is not reported by percentage of operations. We identify countries with a high or extreme risk to human rights using the Maplecroft ranking. We take a company-wide, rather than a risk-based approach. Because our default is expecting all operations to have procedures (unless they can demonstrate that procedures are not required since laws are well enforced) we do not then separately report operations considered to have specific, significant risk.	no

Supplier human rights assessment
G4-DMA	Disclosures on management approach	Living by our principles Contractors and suppliers	The Shell General Business Principles are designed to ensure that our employees respect the human rights related to their activities and seek business partners and suppliers to observe standards similar to our own. Our Code of Conduct informs staff how to apply our Business Principles. In this code, we recognize that conducting our activities in a manner that respects human rights as set out in the UN Universal Declaration of Human Rights and the core conventions of the International Labour Organization supports our licence to operate. Our Supplier Principles set out a mandatory set of requirements for all suppliers and contractors. We assess suppliers based on the potential risk level, especially in the areas of anti-bribery and corruption, human rights including labour rights, safety and the environment. All significant modifications of existing activities and major new operations are subject to impact assessments.	no
G4-HR10	Percentage of new suppliers that were screened using human rights criteria	Working with communities – Social performance Living by our principles Contractors and suppliers	Not applicable	no
G4-HR11	Significant actual and potential negative human rights impacts in the supply chain and actions taken		Our Supplier Principles set out a mandatory set of requirements for all suppliers and contractors. We assess suppliers based on the potential risk level, especially in the areas of anti-bribery and corruption, human rights including labour rights, safety and the environment.	no

Human rights grievance mechanisms
G4-DMA	Describe the availability and accessability of grievance mechanisms and remediation processes for human rights and the involvement of stakeholders in monitoring their effectiveness. List the types of training on the availability and accessabiltiy of grievance mechanisms and remediation processes.	Working with communities Living by our principles	Not applicable	no
G4-HR12	Number of grievances about human rights impacts filed, addressed, and resolved through formal grievance mechanisms	Working with communities – Social performance	We report on community complaints in a number of categories.	no

Social: Society

Indicator		Location of disclosures	Comment / Reason for Omission	External Assurance
Local communities
G4-DMA	Disclosures on management approach	Working with communities	Not applicable	no
G4-SO1	Percentage of operations with implemented local community engagement, impact assessment, and development	Embedding sustainability into projects Working with communities – Social performance	We do not report the total percentage Major operations are subject to impact assessments and are required to have community engagement and social investment strategies as applicable.	no
G4-SO2	Operations with significant actual and potential negative impacts on local communities	Embedding sustainability into projects Safety – Personal, process and transport safety Working with communities Working with communities – Social performance	We report on this on a significant example basis.	no

Anti-corruption
G4-DMA	Disclosures on management approach	Living by our principles Our values Business integrity	Not applicable	no
G4-SO3	Total number and percentage of operations assessed for risks related to corruption and the significant risks identified		We do not report a specific percentage. Before we invest in any project, we require integrated environmental, social and health impact assessments to be carried out. The Shell General Business Principles are designed to ensure that our employees respect the human rights related to their activities and seek business partners and suppliers to observe standards similar to our own. Compliance with our ABC programme, including risk-based procedural requirements and training, is mandatory for all Shell Businesses and Functions. The programme itself is designed with procedures targeted to key areas of identified risks. It is not material or relevant to count or report the number of business units assessed because all Businesses and Functions (i.e. 100% of Shell business units) are required to comply with ABC programme requirements which themselves require identification and management of Shell’s key ABC related risks.	no
G4-SO4	Communication and training on anti-corruption policies and procedures	Living by our principles	The Shell General Business Principles are designed to ensure that our employees respect the human rights related to their activities and seek business partners and suppliers to observe standards similar to our own. Our Code of Conduct informs staff how to apply our Business Principles. Compliance with our ABC programme, including risk-based procedural requirements and training, is mandatory for all Shell Businesses and Functions. The programme itself is designed with procedures targeted to key areas of identified risks. It is not material or relevant to count or report the number of business units assessed because all Businesses and Functions (i.e. 100% of Shell business units) are required to comply with ABC programme requirements which themselves require identification and management of Shell’s key ABC related risks. All (100%) Shell employees must complete Code of Conduct training which includes anti-corruption policies and procedures. It is part of every employee’s induction and repeated regularly, participation is documented.	no
G4-SO5	Confirmed incidents of corruption and actions taken	Joint ventures Environmental data	We report on Code of Conduct violations. These are not necessarily all incidents of corruption.	no

Public policy
G4-DMA	Describe the signfiicant issues that are the focus of the organization’s participation in public policy development and lobbying. This refers to participation at the level of the entire organizations, rather than individual operations. Provide the organization’s core position for each of the identified issues, and describe any signficiant differences between lobbying positions and stated policies, sustainability goals or other public positions.	The energy future Addressing climate change Collaborations	Not applicable	no
G4-SO6	Total value of political contributions by country and recipient/beneficiary		Our Business Principles prohibit payments by Shell companies to political parties. The principles aim to avoid Shell companies buying – or being perceived to be buying – favours, and avoiding direct or indirect bribery and corruption (Public advocacy and political activity).	no

Compliance
G4-DMA	Disclosures on management approach		Compliance is an aspect of our policy and operations, rather than a material topic.	no
G4-SO8	Monetary value of significant fines and total number of non-monetary sanction for non-compliance with laws and regulations		This is not reported on a Group level.	no

Grievance mechanisms for impacts on society
G4-DMA	Disclosures on management approach	Working with communities Living by our principles Joint ventures	We report on community complaints in a number of categories.	no
G4-SO11	Number of grievances about impacts on society filed, addressed, and resolved through formal grievance mechanisms		We report on community complaints in a number of categories.	no

Sector specific disclosures

Indicator		Location of disclosures	Comment / Reason for Omission	External Assurance
G4-OG1	Volume and type of estimates proven reserves and production	Risk factors	Not applicable	no
G4-OG2	Total amount invested in renewable energy	Research and development	Investment is done in different areas of our business operations. It is not meaningful for us to group these numbers into one category.	no
G4-OG3	Total amount of renewable energy generated by source		Overall, the amount of renewable energy that we are generating ourselves is not material.	no
G4-OG4	Number and percentage of significant operating sites in which biodivesity risk has been assessed and monitored	Environmental and social partners Biodiversity – Environmentally sensitive areas	We do not calculate percentages as this is not meaningful in the context of the number of our sites.	no
G4-OG5	Volume and disposal of formation of produced water		Reporting is done in accordance with local regulations.	no
G4-OG6	Volume of flared and vented hydrocarbon	Flaring About our reporting Environment and society – Climate change	Not applicable	no
G4-OG7	Amount of drilling waste (drill mud and cuttings) and strategies for treatment and disposal		Drilling waste is managed locally according to regulations, including internal policies and procedures.	no
G4-OG8	Benzene, lead and sulfur content in fuels	Product stewardship	We are producing a wide range of products and selling them in many countries. We regard grouping numbers on a global level as not meaningful.	no
G4-OG9	Operations where indigenous communities are present or affected by activities and where specific engagement strategies are in place	Our activities in Alaska Oil sands Environment Shell’s Oil Sands Business	Not applicable	no
G4-OG10	Number and description of significant disputes with local communities and indigenous peoples		Cases are addressed locally, considering the local context and regulations. We regard grouping numbers on a global level as not meaningful as cases may not be comparable.	no
G4-OG11	Number of sites that have been decommissioned and sites that are in the process of being decommissioned	Decommissioning	This is not considered material. It is dificult to define ‘site’ in a meaningful way. We are reviewing how we could report on this parameter. We are reviewing the number of offshore sites that have been decommissioned or are in the process of being decommisisoned. For futher information see Statement of Cash Flows.	no

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