GRI Index

UNGC	GRI	Indicator	Level	Location of disclosures	Comment / Reason for Omission	External Assurance
	G4-1	Provide a statement from the most senior decision-maker of the organization about the relevance of sustainability to the organization and the organization’s strategy for addressing sustainability.		Introduction from the CEO	Not applicable	no
	G4-2	Provide a description of key impacts, risks, and opportunities.		Topic selection for 2016 Risk factors Business overview	Not applicable	no

UNGC	GRI	Indicator	Location of disclosures	Comment / Reason for Omission	External Assurance
	G4-3	Name of organization	About Shell	Not applicable	no
	G4-4	Primary brands, products, services	About Shell Business overview	Not applicable	no
	G4-5	Headquarters	Carel van Bylandtlaan 16, 2596HR The Hague, The Netherlands Contact us	Not applicable	no
	G4-6	Number of countries where the organization operates	Upstream – Business and property Downstream – Business and property Leadership Several pages, including: Americas Nigeria	Not applicable	no
	G4-7	Nature of ownership and legal form	Business overview	Not applicable	no
	G4-8	Markets served	Location of oil and gas exploration Oil and gas production available for sale Downstream data tables		no
	G4-9	Scale of organization	Performance indicators Selected financial data Integrated Gas – Portfolio and business development Upstream – Portfolio and business development Downstream – Portfolio and business development Exhibit 8 – Significant subsidiaries	Not applicable	no
	G4-10	Total workforce by employment type, employment contract, and region	Our people	Our reporting on a global level includes the different regions, elements like employment types or employment contracts will be considered in the local environment.	no
3	G4-11	Percentage of employees covered by collective bargaining agreements		We strive to maintain healthy relations with our employees. Dialogue between management and employees is integral to our work practices and takes place directly and, where appropriate, through employee representative bodies. We regard accumulating numbers for this topic on a global level as not meaningful.	no
	G4-12	Describe the organization’s supply chain	Contractors and suppliers Shell for suppliers	We do not have one document describing our complete supply chain. Common processes for procurement and contractor management are in place. Different teams are addressing strategy development, contractor management, specific business needs, performance management, HSSE and Social Performance, local content and communications.	no
	G4-13	Significant changes to the organization in the reporting period regarding size, structure, or ownership	Chair’s message CEO’s review Risk factors Strategy and outlook Upstream – Investments and portfolio	Not applicable	no
	G4-14	Whether and how the precautionary approach or principle is addressed by the organization	Introduction from the CEO The energy future How sustainability works at Shell Safety Environment Addressing climate change Commitments, policies and standards	Not applicable	no
7	G4-15	List externally developed economic, environmental and social charters, principles, or other initiatives to which the organization subscribes or which it endorses.	Living by our principles Collaborations Commitments, policies and standards Climate Change – public policy positions	Not applicable	no
7	G4-16	List memberships of associations (such as industry associations) and national or international advocacy organizations in which the organization participates or supports.	Environmental and social partners Collaborations	Not applicable	no

GRI	Indicator	Location of disclosures	Comment / Reason for Omission	External Assurance
G4-17	Entities included in financial statements and those not covered by report	About this Report About our reporting	Not applicable	no
G4-18	Explain the process for defining the report content and the Aspect Boundaries and how the organization has implemented the Reporting Principles for Defining Report Content.	Topic selection for 2016 About our reporting About this Report	Not applicable	no
G4-19	List all the material Aspects identified in the process for defining report content.	Topic selection for 2016 Risk factors	We take material Aspects to mean aspects that are significant from a stakeholder perspective, as explained in our Sustainability Report.	no
G4-20	For each material Aspect, report the Aspect Boundary within the organization.	About our reporting About this Report	We report on an operational basis.	no
G4-21	For each material Aspect, report the Aspect Boundary outside the organization.	Not reported	This is not within the scope for our global sustainability reporting efforts. Issues that are of significance on a local level are locally managed.	no
G4-22	Report the effect of any restatements of information provided in previous reports.	Not applicable	No significant restatements were made in the applicable reporting year.	no
G4-23	Report significant changes from previous reporting periods in the Scope and Aspect Boundaries.	Not applicable	It is possible to compare our current report with previous reports to view the changes in our reporting over the years. We continue to report on an operational basis.	no

GRI	Indicator	Location of disclosures	Comment / Reason for Omission	External Assurance
G4-24	Provide a list of stakeholder groups engaged by the organization.	Topic selection for 2016	Not applicable	no
G4-25	Report the basis for identification and selection of stakeholders with whom to engage.	Topic selection for 2016	Not applicable	no
G4-26	Report the organization’s approach to stakeholder engagement, including frequency of engagement by type and by stakeholder group, and an indication of whether any of the engagement was undertaken specifically as part of the report preparation process.	Topic selection for 2016 Embedding sustainability into projects Investing in communities Environmental and social partners Joint ventures External Review Committee	Communities – we hold community meetings and engage with advisory panels with local advisors througout project life cycles. Suppliers & Contractors – we engage with suppliers and contractors regularly to ensure they can meet our expectations and requirements with regard to health, safety, social, security and environmental issues. Governments – we engage with them as required by specific projects or operations. Non-Governmental Organizations – We have long-term relationships with several NGOs to work on specific areas, and meet as required by projects at hand. We engage with NGOs in the locations where we operate and co-operate on local initiatives as often as needed. The annual Shell People Survey is one of the principle tools used to measure employees’ views on a range of topics. ERC: The Committee meets in person three times annually (in The Hague, the Netherlands), and on other occasions by teleconference. It holds meetings with Shell senior management, including Shell’s Executive Committee, to discuss Shell’s approach to sustainability and our reporting.	no
G4-27	Report key topics and concerns that have been raised through stakeholder engagement, and how the organization has responded to those key topics and concerns, including through its reporting. Report the stakeholder groups that raised each of the key topics and concerns.	Topic selection for 2016 Investing in communities – Social performance External Review Committee	Topic selection for 2016, External Review Committee and ERC opinion explain how stakeholders’ opinions are incorporated into our reporting.	no

GRI	Indicator	Location of disclosures	Comment / Reason for Omission	External Assurance
G4-28	Reporting period (such as fiscal or calendar year) for information provided	Cover Environmental data About our reporting	Not applicable	no
G4-29	Date of most recent previous report (if any)	April 2016	Not applicable	no
G4-30	Reporting cycle (such as annual, biennial)	Annual	Not applicable	no
G4-31	Provide the contact point for questions regarding the report or its contents.	Contact – Share your opinion	Not applicable	no
G4-32	Report the ‘in accordance’ option the organization has chosen. Report the GRI Content Index for the chosen option.	a. Core	Not applicable	no
G4-33	Report the organization’s policy and current practice with regard to seeking external assurance for the report. If not included in the assurance report accompanying the sustainability report, report the scope and basis of any external assurance provided. Report the relationship between the organization and the assurance providers. Report whether the highest governance body or senior executives are involved in seeking assurance for the organization’s sustainability report.	About our reporting Environmental data External Review Committee ERC opinion	Not applicable	no

UNGC	GRI	Indicator	Level	Location of disclosures	Comment / Reason for Omission	External Assurance
	G4-34	Report the governance structure of the organization, including committees of the highest governance body. Identify any committees responsible for decision-making on economic, environmental and social impacts.		Sustainability governance Senior Management Directors’ Report Corporate governance	Not applicable	no

UNGC	GRI	Indicator	Level	Location of disclosures	Comment / Reason for Omission	External Assurance
1 and 10	G4-56	Describe the organization’s values, principles, standards and norms of behavior such as codes of conduct and codes of ethics.		Living by our principles Our values	Not applicable	no

UNGC	GRI	Indicator	Location of disclosures	Comment / Reason for Omission	External Assurance
Economic performance
7-9	G4-DMA	Disclosures on management approach	About Shell Tax and transparency	Not applicable	no
	G4-EC1	Direct economic value generated and distributed	Social performance About Shell Tax and transparency Upstream Downstream Corporate Liquidity and capital resources Revenues for governments	From 2016 onwards, Shell will make mandatory disclosures as required by the Report on Payments to Governments Regulations 2014, and will file its Payments to Governments Report with the UK’s Companies House. This report will be published on our website	no
7-9	G4-EC2	Financial implications and other risks and opportunities for the organization’s activities due to climate change	Risk factors Business overview Research and development Carbon capture and storage Lower-carbon alternatives Managing methane emissions Flaring Nigeria briefing notes	Not applicable	no

Market presence
	G4-DMA	Disclosures on management approach	How sustainability works at Shell Social performance – Investing in communities Contractors and suppliers	We consider this indicator significant as described in the oil and gas sector disclosure guidance notes.	no

Indirect economic impacts
	G4-DMA	Disclosure of management approach	How sustainability works at Shell Embedding sustainability into projects Social performance – Investing in communities Social performance – Listening and responding Contractors and suppliers	Not applicable	no
	G4-EC7	Development and implication of infrastructure investments and services supported	Embedding sustainability into projects Social performance – Investing in communities	We engage with communities to identify how we can avoid, minimise or mitigate negative impacts.	no
	G4-EC8	Significant indirect impacts, including the extent of impacts	How sustainability works at Shell Embedding sustainability into projects Social performance – Investing in communities Social performance – Listening and responding Contractors and suppliers	Not applicable	no

Procurement practices
	G4-DMA	Disclosures on management approach	Social performance – Listening and responding Contractors and suppliers	Our disclosures on our management approach for this indicator correspond to what we consider of significance in a sustainability reporting context, though this may not coincide completely with the GRI definition.	no
	G4-EC9	Proportion of spending on local suppliers at significant locations of operation	Social performance – Listening and responding Contractors and suppliers		no

UNGC	GRI	Indicator	Location of disclosures	Comment / Reason for Omission	External Assurance
Materials
7	G4-DMA	Disclosure of management approach	About Shell Business overview Product Stewardship	Not applicable	no
	G4-EN1	Materials used by weight or volume		We report on the amount of crude oil and other oil products used in our refining processes (Downstream). We do not group or add all the numbers of inputs and materials that are bought in our worldwide operations.	no

Energy (consumption)
7	G4-DMA	Disclosures on management approach	Towards a low-carbon future Our work to address climate change Risk factors	Not applicable	no
	G4-EN3	Energy consumption within the organization	CDP section CC11 (energy)	Our assurance statements are available at our website.	yes
	G4-EN4	Energy consumption outside the organization	CDP section CC14 (Scope 3 emissions)	Our assurance statements are available at our website.	yes
	G4-EN5	Energy Intensity	Our work to address climate change Environment – Environmental performance Environmental data CDP section CC12 (emissions performance)	Not applicable	no
	G4-EN6	Reduction of energy consumption	Our work to address climate change Environment – Environmental performance CDP section CC3 (targets and initiatives)	Not applicable	no

Water
7	G4-DMA	Disclosures on management approach	Environment – Environmental performance Economic performance Oil sands Our approach to fresh water	Not applicable	no
7-8	G4-EN8	Total water withdrawal by source	Environmental data 2015 Oil Sands Report: page 30	We do not report on water withdrawal by source on a group level. Water withdrawal by source is reported for oil sands operations.	no
8	G4-EN10	Percentage and total volume of water recycled and reused	2015 Oil Sands Report: page 30	As water is managed as an issue on a local level, we do not report on this globally. Water recycling rates are for oil sands operations.	no

Biodiversity
7-8	G4-DMA	Disclosures on management approach	Embedding sustainability into projects Environment Biodiversity	Not applicable	no
7-8	G4-EN11	Operational sites owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas	Biodiversity – Environmentally sensitive areas	Not applicable	no
7-8	G4-EN12	Description of significant impacts of activiites, products and services on biodiversity in protected areas of high biodiversity value outside protected areas	Embedding sustainability into projects Environment	Not applicable	no
	G4-EN13	Habitats protected or restored	Our activities in Nigeria Environment Environmental and social partners Biodiversity Our major projects – Majnoon	Not applicable	no

Emissions
7	G4-DMA	Disclosures on management approach	Addressing climate change Greenhouse gas emissions CDP section CC3 (targets and initiatives) Risk factors Environment and society – Climate change	Not applicable	no
7-8	G4-EN15	Direct greenhouse gas (GHG) emissions (Scope 1)	CDP section CC9 (Scope 1 emissions) Greenhouse gas emissions	The direct (Scope 1) emissions come from the facilities under the operational control or the equity boundary. Our assurance statements are available at our website.	yes
7-8	G4-EN16	Energy indirect GHG emissions (Scope 2)	CDP section CC10 (Scope 2 emissions) Greenhouse gas emissions	The energy indirect (Scope 2) emissions come from the facilities of others that provide electricity or heat and steam to our operations. Our assurance statements are available at our website.	yes
7-8	G4-EN17	Other indirect GHG emissions (Scope 3)	CDP section CC14 (Scope 3 emissions) Greenhouse gas emissions	Scope 3 emissions are those emissions that we estimate come from the use of our refinery and natural gas products as reported in the Annual Report. Our assurance statements are available at our website.	yes
7-8	G4-EN18	GHG emissions intensity ratio	Environment and society – Climate change Greenhouse gas emissions	Emissions intensity is a measure of the amount of GHG produced for each unit of oil or gas produced by our upstream operations or crude and feedstock refined by the downstream facilities where we have operational control. It is the total amount of GHGs emitted (direct and energy indirect) per unit of output or throughput. Our assurance statements are available at our website.	partially
7-8	G4-EN19	Reduction of GHG emissions	Environment – Environmental performance Environment and society – Climate change	The reductions are not broken down by type of GHG or initiative. Our assurance statements are available at our website.	partially
7-8	G4-EN20	Emission of ozone depleting substances	Environment – Environmental performance Environmental data	We report the amount of gas lost to the atmosphere. It is reported in terms of mass of the actual gas.	no
7-8	G4-EN21	NO_x, SO_x, POP, VOC, HAP, PM	Environment – Environmental performance Environmental data	This is not broken down by business sector, because it is not meaningful for our performance management.	no

Effluents and waste
7	G4-DMA	Disclosures on management approach	Environment – Environmental performance Managing waste	Not applicable	no
7-8	G4-EN23	Total weight of waste by type and disposal method	Environmental data	The total amount of waste (hazardous and nonhazardous) in tonnes by type for composting, reuse, recovery, composting, incineration (or use as fuel), landfill, deep well injection and on-site storage. We report separately on (1) hazardous and (2) nonhazardous waste.We do not report on all the disposal methods of all our different waste flows on a group level. Individual installations will have their own expanded waste metrics and targets, some derived from government permits for regional and local impacts.	no
7-8	G4-EN24	Total number and volume of significant spills	Our activities in Nigeria Environment – Environmental performance Environmental data Environment and society – Climate change	Not applicable	no

Product and services
7	G4-DMA	Disclosures on management approach	Lower-carbon alternatives	Not applicable	no
	GA-EN27	Extent of impact mitigation of environmental impact of products and services	Lower-carbon alternatives	Not applicable	no

Compliance
7	G4-DMA	Disclosures on management approach		Compliance is an aspect of our policy, rather than a material aspect.	no
	G4-EN29	Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with environmental laws and regulations	Our people Consolidated Balance Sheet Legal proceedings and other contingencies	We are subject to a variety of environmental laws, regulations and reporting requirements in the countries where we operate. Infringing any of these laws, regulations and requirements could result in significant costs, including clean-up costs, fines, sanctions and third-party claims, as well as harm our reputation and our ability to do business. Our ongoing operating expenses include the costs of avoiding unauthorised discharges into the air and water, and the safe disposal and handling of waste.	no

Supplier environmental assessment
7	G4-DMA	Disclosures on management approach	Contractors and suppliers	Supplier environmental assessments are part of our general supplier assessment approach.	no
	G4-EN32	Percentage of new suppliers that were screened using environmental criteria		Supplier environmental assessments are part of our general supplier assessment approach. All our suppliers must comply with the Shell Supplier principles, but assessment against specific criteria is based on perceived risk.	no

Environmental grievance mechanisms
7	G4-DMA	Disclosures on management approach	Social performance – Investing in communities Social performance – Listening and responding	Categorisation of community complaints is locally determined and their treatments are not differentiated.	no
	G4-EN34	Number of grievances about environmental impacts filed, addressed, and resolved through formal grievance mechanisms		Categorisation of community complaints is locally determined and their treatments are not differentiated.	no

UNGC	GRI	Indicator	Location of disclosures	Comment / Reason for Omission	External Assurance
Employment
1	G4-DMA	Disclosures on management approach	Living by our principles Contractors and suppliers Our business partners	Not applicable	no
	G4-LA1	Total number and rates of new employee hires and employee turnover by age group, gender and region	Our people	At December 31, 2016, we employed 89,000 people, compared with 90,000 at December 2015. The reduction in 2016 was driven by our continued effort to improve operational efficiency and reduce costs, mainly through redundancy programmes, which more than offset the impact of the acquisition of BG Group plc (BG), the insourcing of specific skill sets into the organisaiton (predominantly into our business service centres) and other external recruitment to build our talent pipeline.	no
	G4-LA2	Benefits provided to full-time employees that are not provided to temporary or part-time employees, by significant locations of operation	Our people	Part-time and full-time employees have the same benefits, though these may vary based on country.	no

Occupational health and safety
1	G4-DMA	Disclosures on management approach	Safety	We do not report workforce participation in health and safety dialogues. We do not describe systems for tracking workforce (numbers and names) on site.	no
	G4-LA6	Type of injury and rates of injuries, occupational diseases, lost days, absenteeism etc, by region and gender	Safety – Safety performance Social and safety data (Fatalities, Fatal Accident rate, Total recordable case frequency of injuries and process safety incidents, Lost time injusry frequency, Total recordable occupational illness frequency)	Not broken down by region, gender or type of injury. The information is subject to specific confidentiality constraints - for many of the elements of this indicator (different laws apply in different countries). We study and analyse this but do not publish this.	no
	G4-LA7	Workers with high incidence or high risk of deseases related to their occupation	Safety Safety – Safety performance Contractors and suppliers	As part of our HSSE Control Framework we take an integral approach to health and safety. EMBEDDING A SAFETY CULTURE We work relentlessly to strengthen our safety culture, focusing on caring for people and leadership commitment. A strong safety culture is complemented by a skilled workforce. We ensure that people responsible for tasks involving a significant safety hazard have the necessary training and skills. Our safety experts work in networks to share and implement best practices around the world. CONTRACTOR SAFETY We employ a large number of contractors who often perform activities with high safety risks. We work with our contractors to ensure they understand our safety requirements and we help them build skills and expertise to improve their safety performance where needed.	no

Training and education
1	G4-DMA	Disclosures on management approach	Living by our principles Our business partners Our people Safety Environment Social Embedding sustainability into projects	Employee training is very important to us. We describe with regard to building the competence of our staff in different topic areas, such as safety and environment.	no
	G4-LA9	Average hour of training per year per employee by gender, and employee category	Our people [SR]	In 2016, we provided 548,000 training days for our employees and joint-venture partners. We focused on growing our leadership capability, improving skills in technical, safety and commercial areas, and increasing our expertise in specialist areas such as cultural heritage and indigenous peoples.	no

Diversity and equal opportunity
6	G4-DMA	Disclosures on management approach	Our people Committees	Not applicable	no
6	G4-LA12	Composition of governance bodies and breakdown of employees per employee category according to gender, age group, minority group membership and other indicators of diversity	Our people Committees About our reporting	Diversity is not reported by age group or minority group, as this is proprietary information. We report diversity data on the composition of our Board of Directors and the Board Committees. We also provide information on employees by gender and nationality in senior leadership positions. Data on minority employees are not aggregated globally, as this is defined locally and legislation in some countries prohibit requesting race/ethnicity data. The data on disabled employees are not collected or aggregated as this depends on local legislation on disability recording and also individual wishes for declaration. In some countries, disclosure of these data is not permitted.	no

Supplier assessment for labor practices
2	G4-DMA	Disclosures on management approach	Living by our principles Contractors and suppliers	Not applicable	no
	G4-LA14	Percentage of new suppliers that were screened using labour practices criteria	Working with communities – Social performance Contractors and suppliers	All our suppliers must comply with the Shell Supplier principles, but assessment against specific criteria is based on perceived risk.	no

UNGC	GRI	Indicator	Location of disclosures	Comment / Reason for Omission	External Assurance
Investment
1-2-7	G4-DMA	Disclosures on management approach	Living by our principles Contractors and suppliers Joint ventures Our values UK Modern Slavery Statement VPSHR report	All Shell companies and Shell-operated joint ventures must comply with local legislation and regulations, and must conduct their activities in line with the Shell General Business Principles and our core values of honesty, integrity and respect for people. We also encourage joint ventures we do not operate to apply materially equivalent business principles. Respect for human rights is embedded in our Business Principles and in our Code of Conduct. Our approach is informed by the Universal Declaration of Human Rights, the core conventions of the International Labour Organisation and the United Nations’ Guiding Principles on Business and Human Rights. We have a Global Helpline in place for all employees and contract staff in Shell and for third parties with whom Shell has a business relationship (such as customers, suppliers, agents) to raise concerns and report instances of potential non-compliance with our values and principles, in full confidence and without fear of retaliation. Respect for human rights and provision of remedy for potential non-compliance are ways in which we uphold our Business Principles.	no
1-2-7	G4-HR1	Total number and percentage of significant investment agreements and contracts that include human rights clauses or that underwent human rights screening	Our values UK Modern Slavery Statement VPSHR report	All Shell companies and Shell-operated joint ventures must comply with local legislation and regulations, and must conduct their activities in line with the Shell General Business Principles and our core values of honesty, integrity and respect for people. We also encourage joint ventures we do not operate to apply materially equivalent business principles. Respect for human rights is embedded in our Business Principles and in our Code of Conduct. Our approach is informed by the Universal Declaration of Human Rights, the core conventions of the International Labour Organisation and the United Nations’ Guiding Principles on Business and Human Rights. We have a Global Helpline in place for all employees and contract staff in Shell and for third parties with whom Shell has a business relationship (such as customers, suppliers, agents) to raise concerns and report instances of potential non-compliance with our values and principles, in full confidence and without fear of retaliation. Respect for human rights and provision of remedy for potential non-compliance are ways in which we uphold our Business Principles.	no
1-2	G4-HR2	Total hours of employee training on human rights policies or procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained.	Living by our principles Risk factors	All our employees and contractors follow mandatory training on Shell’s Code of Conduct. We do not record the number of hours used for this specifically.	no

Child labor
1-2-5	G4-DMA	Disclosure of management approach	Working with communities – Social performance Living by our principles Joint ventures Environmental data	Not applicable	no
1-2-5	G4-HR5	Operations and suppliers identified as having significant risk for incidents of child labour, and measures taken to contribute to the effective abolition of child labour	Living by our principles Contractors and suppliers	Certain areas of our supply chain may pose a higher risk to labour rights due to their location and the nature of the goods and services we procure. In these cases, we use a defined set of criteria to identify potential supply-chain risks and, where we see risk, we ask suppliers to undertake due diligence studies before considering awarding a contract. In 2016, 1,436 suppliers who worked to deliver Shell projects and help run our operations, were required to register with our Supplier Qualification System. Of these suppliers, several hundred were flagged for second stage qualification for one of our risk filters, 70 of which were flagged for labour risks risk analysis.	no

Forced or compulsory labor
1-2-4	G4-DMA	Disclosure of management approach	Working with communities – Social performance Living by our principles Joint ventures Environmental data	Not applicable	no
1-2-4	G4-HR6	Operations and suppliers identified as having significant risk for incidents of forced and compulsory labour, and measures taken to contribute to the effective abolition of all forms of forced or compulsory labour.	Living by our principles Contractors and suppliers UK Modern Slavery Statement	All Shell companies and Shell-operated joint ventures must comply with local legislation and regulations, and must conduct their activities in line with the Shell General Business Principles and our core values of honesty, integrity and respect for people. We also encourage joint ventures we do not operate to apply materially equivalent business principles. Respect for human rights is embedded in our Business Principles and in our Code of Conduct. Our approach is informed by the Universal Declaration of Human Rights, the core conventions of the International Labour Organisation and the United Nations’ Guiding Principles on Business and Human Rights. We have a Global Helpline in place for all employees and contract staff in Shell and for third parties with whom Shell has a business relationship (such as customers, suppliers, agents) to raise concerns and report instances of potential non-compliance with our values and principles, in full confidence and without fear of retaliation. Respect for human rights and provision of remedy for potential non-compliance are ways in which we uphold our Business Principles.	no

Security practices
1	G4-DMA	Disclosures on management approach	Security Living by our principles Social and safety data VPSHR report	Not applicable	no
1-2	G4-HR7	Percentage of security personnel trained in the organization’s human rights policies or procedures that are relevant to operations	Security Living by our principles VPSHR report	We measure the percentage of countries with procedures in relation to security and human rights in place. The voluntary principles on security and human rights are implement across Shell and are included in our private security contracts and our engagement with public security forces. We conduct annual risk assessments in our relevant operations and provide training to employees and contractors.	no

Indigenous rights
1	G4-DMA	Disclosures on management approach	Social performance – Listening and responding Living by our principles	Not applicable	no
	G4-HR8	Total number of incidents of violations involving rights of indigenous peoples and actions taken		Our approach is to prevent infringements of rights through engagement with affected stakeholders, compliance with local laws and Shell standards, and training for staff.	no

Assessment
1-2	G4-DMA		Embedding sustainability into projects Working with communities Working with communities – Social performance Living by our principles	Not applicable	no
1-2	G4-HR9	Total number and percentage of operations that have been subject to human rights reviews or impact assessments	Our values Embedding sustainability into projects Social performance – Listening and responding Living by our principles Contractors and suppliers Impact Assessment	Shell’s framework of policies and manuals covers Human Rights. In practice we assess potential impacts on human rights using Environmental, Social, and Health Impact Assessments - which may include specialist topics such as cultural heritage, social livelihoods, security assessments, social performance plans, grievance mechanisms, and contracting and procurement procedures. This is not reported by percentage of operations. However, all the relevant systems, processes, and tools apply where it is understood there may be a potential impact.	no

Supplier human rights assessment
1-2	G4-DMA	Disclosures on management approach	Living by our principles Contractors and suppliers UK Modern Slavery Statement VPSHR report	All Shell companies and Shell-operated joint ventures must comply with local legislation and regulations, and must conduct their activities in line with the Shell General Business Principles and our core values of honesty, integrity and respect for people. We also encourage joint ventures we do not operate to apply materially equivalent business principles. Respect for human rights is embedded in our Business Principles and in our Code of Conduct. Our approach is informed by the Universal Declaration of Human Rights, the core conventions of the International Labour Organisation and the United Nations’ Guiding Principles on Business and Human Rights. We have a Global Helpline in place for all employees and contract staff in Shell and for third parties with whom Shell has a business relationship (such as customers, suppliers, agents) to raise concerns and report instances of potential non-compliance with our values and principles, in full confidence and without fear of retaliation. Respect for human rights and provision of remedy for potential non-compliance are ways in which we uphold our Business Principles.	no
1-2	G4-HR10	Percentage of new suppliers that were screened using human rights criteria	Working with communities – Social performance Living by our principles Contractors and suppliers	Not applicable	no

Human rights grievance mechanisms
1-2	G4-DMA	Describe the availability and accessability of grievance mechanisms and remediation processes for human rights and the involvement of stakeholders in monitoring their effectiveness. List the types of training on the availability and accessabiltiy of grievance mechanisms and remediation processes.	Working with communities Living by our principles	Not applicable	no
1-2	G4-HR12	Number of grievances about human rights impacts filed, addressed, and resolved through formal grievance mechanisms	Working with communities – Social performance	We report on community complaints in a number of categories.	no

UNGC	GRI	Indicator	Location of disclosures	Comment / Reason for Omission	External Assurance
Local communities
	G4-DMA	Disclosures on management approach	Working with communities	Not applicable	no
	G4-SO1	Percentage of operations with implemented local community engagement, impact assessment, and development	Embedding sustainability into projects Social performance	We have implemented community feedback mechanisms at all of our operations and projects to receive, track and respond to questions and complaints from community members. This enables us to capture and resolve concerns quickly in a transparent way, and to track our performance.	no
	G4-SO2	Operations with significant actual and potential negative impacts on local communities	Embedding sustainability into projects Safety Social performance	We report on this on a significant example basis.	no

Anti-corruption
10	G4-DMA	Disclosures on management approach	Living by our principles Our values Business integrity	Not applicable	no
10	G4-SO3	Total number and percentage of operations assessed for risks related to corruption and the significant risks identified	Living by our principles Our values Business integrity	The Shell General Business Principles state our insistence on honesty, integrity and fairness in all aspects of our business. The direct or indirect offer, payment, solicitation or acceptance of bribes is unacceptable. UN Global Compact Principle 10: Businesses should work against corruption in all its forms, including extortion and bribery. In line with this principle, Shell maintains a global Anti-bribery and Corruption (ABC) programme that includes elements designed to prevent or detect and remediate potential violations. The programme begins with our anti-bribery commitment, an integral part of the Shell General Business Principles. Our policy is clear: we do not tolerate the direct or indirect offer, payment, solicitation or acceptance of bribes in any form. Facilitation payments are also prohibited. Our Code of Conduct includes specific instructions to staff, such as requirements to avoid or declare potential conflicts of interest, and others that concern the offer or acceptance of gifts and hospitality.	no
10	G4-SO4	Communication and training on anti-corruption policies and procedures	Living by our principles	Communications from leaders include messages about these commitments and the associated requirements. These are reinforced with both global and targeted communications, to ensure that staff are frequently reminded of their obligations. In addition to the Code of Conduct, we have established mandatory anti-bribery procedures and controls applicable to all Shell Businesses and Functions, throughout their operations. The procedures and controls are designed to address a range of corruption related risks and to focus resources and attention in the areas of higher risk. We regularly review and revise these procedures, controls and risk criteria to ensure they remain up-to-date with applicable laws, regulations and best practices. Our programme reviews also take into account results from relevant internal audits, reviews and investigations. As part of our approach to ethics & compliance training, we take action to ensure that our anti-corruption policies, standards, and procedures are communicated to all directors, officers, employees, and, where necessary and appropriate, to agents and business partners. Particular areas of focus with third parties include continued strengthening of due diligence procedures, and clearly articulated requirements (for example through the use of standard contract clauses).	no
10	G4-SO5	Confirmed incidents of corruption and actions taken	Our business partners Living by our principles	We report on Code of Conduct violations. These are not necessarily all incidents of corruption.	no

Public policy
8	G4-DMA	Describe the signfiicant issues that are the focus of the organization’s participation in public policy development and lobbying. This refers to participation at the level of the entire organizations, rather than individual operations. Provide the organization’s core position for each of the identified issues, and describe any signficiant differences between lobbying positions and stated policies, sustainability goals or other public positions.	Towards a low-carbon future Our work to address climate change Collaborations	Not applicable	no
	G4-SO6	Total value of political contributions by country and recipient/beneficiary		Our Business Principles prohibit payments by Shell companies to political parties. The principles aim to avoid Shell companies buying – or being perceived to be buying – favours, and avoiding direct or indirect bribery and corruption (Public advocacy and political activity).	no

Compliance
	G4-DMA	Disclosures on management approach		Compliance is an aspect of our policy and operations, rather than a material topic in its own right.	no
	G4-SO8	Monetary value of significant fines and total number of non-monetary sanction for non-compliance with laws and regulations		This is not reported on a group level.	no

Grievance mechanisms for impacts on society
	G4-DMA	Disclosures on management approach	Social performance – Listening and responding Living by our principles	We report on community complaints in a number of categories.	no
	G4-SO11	Number of grievances about impacts on society filed, addressed, and resolved through formal grievance mechanisms	Social performance – Listening and responding Living by our principles	We report on community complaints in a number of categories.	no

UNGC	GRI	Indicator	Location of disclosures	Comment / Reason for Omission	External Assurance
	G4-OG1	Volume and type of estimates proven reserves and production	Risk factors	Not applicable	no
9	G4-OG2	Total amount invested in renewable energy	Research and development Integrated Gas	In 2016, we created our New Energies business, which invests in low-carbon energy such as biofuels, hydrogen, wind and solar power. However, we are not reporting in categories as suggested by GRI. The New Energies business is part of our Integrated Gas business.	no
9	G4-OG3	Total amount of renewable energy generated by source	Biofuels Solar and wind technologies	Overall, the amount of renewable energy that we are generating is not material. Information about our current production is available in our sustainability report.	no
8	G4-OG4	Number and percentage of significant operating sites in which biodivesity risk has been assessed and monitored	Environmental and social partners Biodiversity – Environmentally sensitive areas	We do not calculate percentages as this is not meaningful in the context of the number of our sites.	no
8	G4-OG5	Volume and disposal of formation of produced water		Reporting on this matter is done in accordance with local regulations.	no
8	G4-OG6	Volume of flared and vented hydrocarbon	Flaring About our reporting Environment and society – Climate change	Not applicable	no
8	G4-OG7	Amount of drilling waste (drill mud and cuttings) and strategies for treatment and disposal		Drilling waste is managed locally according to regulations, including internal policies and procedures.	no
	G4-OG8	Benzene, lead and sulfur content in fuels	Product stewardship	We are producing a wide range of products and selling them in many countries. We regard grouping numbers on a global level as not meaningful.	no
1	G4-OG9	Operations where indigenous communities are present or affected by activities and where specific engagement strategies are in place	Oil sands Environment Shell’s Oil Sands Business	Not applicable	no
2	G4-OG10	Number and description of significant disputes with local communities and indigenous peoples		Cases are addressed locally, considering the local context and regulations. We regard grouping numbers on a global level as not meaningful as cases may not be comparable.	no
	G4-OG11	Number of sites that have been decommissioned and sites that are in the process of being decommissioned	Decommissioning and restoration Embedding sustainability into projects Decommissioning	We do not consider the number of sites material. The definition of ‘site’ can vary. Our processes for embedding sustainability into our projects also apply to decommissioning and restoration, as well as for new projects.	no

Shell reporting suite 2016

Shell Sustainability Report 2016

Strategy and analysis

Organizational profile

Identified material aspects and boundaries

Stakeholder engagement

Report profile

Governance

Ethics and integrity

Economic

Environmental

Social: Labor practices and decent work

Social: Human rights

Social: Society

Sector specific disclosures

GRI Index

Strategy and analysis

Organizational profile

Identified material aspects and boundaries

Stakeholder engagement

Report profile

Governance

Ethics and integrity

Economic

Environmental

Social: Labor practices and decent work

Social: Human rights

Social: Society

Sector specific disclosures

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