Our business activities

Shell is a global group of energy and petrochemical companies with 87,000 employees in more than 70 countries.

We have expertise in the exploration, production, refining, marketing and trading of oil and natural gas, and the manufacturing and marketing of chemicals.

We use advanced technologies and take an innovative approach to help build a sustainable energy future. We also invest in power, including from renewable sources such as wind and solar, and new fuels for transport, such as advanced biofuels and hydrogen.

We serve more than 30 million customers at almost 46,000 retail service stations every day.

Our strategy is to accelerate the transition of our business to net-zero emissions, purposefully and profitably.

The integration of our businesses is one of our competitive advantages, allowing optimisations across our global portfolio.

Key statistics


Barrel and flame (icon)

approximately of the world’s oil provided by Shell


Building and shell logo (icon)
30 million

customers served at our retail sites on average every day

Capital expenditure

Stapled coins (icon)
$16.5 billion

in 2020

Natural gas

Flame (icon)

approximately of the world’s natural gas provided by Shell


Three barrels (icon)
3.4 million

barrels of crude oil equivalent a day in 2020

Research and development

Test tube, dollar coin and gearwheel (icon)
$907 million

invested in research and development in 2020

Our business model explained


1Exploring for oil and gas onshore and offshore

Development and Extraction

2Developing onshore and offshore fields

3Producing conventional, deep-water and shale oil and gas

4Capturing carbon dioxide and storing it safely underground

5Extracting bitumen

Manufacturing and Energy Production

6Upgrading bitumen

7Refining oil into fuels and lubricants

8Producing gas-to-liquids (GTL) products

9Producing petrochemicals

10Producing biofuels

11Generating renewable power

12Producing liquefied natural gas (LNG)

Transport and Trading

13Shipping gas to where it is needed

14Shipping oil to where it is needed

15Trading oil and gas

16Supply and distribution of for transport applications

17Regasifying LNG

18Trading power

Sales and Marketing

19Supplying domestic electricity

20Supplying products to businesses, including gas for cooking, heating and electrical power

21Progressing electric vehicle and hydrogen refuelling infrastructure

22Providing mobility solutions for customers, including fuels and lubricants

23Supplying aviation fuel

Technical and Business Services

24Researching and developing new technology solutions

25Managing the delivery of major projects

26Providing technical and supporting services

Shell business activities

liquefied natural gas
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