Social performance data

Diversity data obtained from our human resources system.

Code of Conduct violations represent the number of reported incidents in the Shell Global Helpline (excluding queries or customer service queries) that have been investigated and closed during the relevant period and where the allegation was found to be (at least partially) true.

Estimated expenditure in countries where gross domestic product amounts to less than $15,000 per year per person (source: UNDP Human Development Index 2019).

From 2013 onwards, this figure only includes the amount spent on goods and services by Shell Group companies.

Social investment spending varies from year to year depending on business climate, locations and types of activities under way. This is voluntary social investment and does not include social investments made through contractual agreements with host governments, voluntary work by Shell employees or donations of equipment.

Estimated voluntary social investment spending in countries where gross domestic product amounts to less than $15,000 a year per person (source: UNDP Human Development Index 2019).

Social investment and contracting and procurement data collected via our financial system since 2007.

Data obtained from an internal survey completed by the senior Shell representative in each country.