GRI index

32 pages 504kB - Opens in new windowDownload GRI index (PDF, 504 kB)

= Fully fulfilled = Partly fulfilled = Not fulfilled

Organisational profile

GRI

Indicator

Level

Location of disclosures in 2020

Comment / Reason for Omission

External Assurance

102-1

Name of organisation

Cover
Sustanability Governance
Safety, Environment and Sustainability Committee
About This Report

 

no

102-2

Activities, brands, products, and services

Our Business Activities
Market Overview

 

no

102-3

Headquarters

Contact us
Contact us

 

no

102-4

Location of operations

Preparing for emergencies
Our people
Our people
Board Activities – Audit Committee visits
Upstream – Business and property
Integrated Gas – Business and property

 

no

102-5

Ownership and legal form

Market overview

 

no

102-6

Markets served

Lower-carbon and renewable power
Capturing Carbon Emissions
Upstream – Business and property
Integrated Gas – Business and property
Oil Products – Business and property
Oil products data table
Chemicals – Business and property

 

no

102-7

Scale of organisation

Our people
Our people
Performance indicators
Selected financial data
Integrated gas – Portfolio and business development
Upstream – Portfolio and business development
Chemicals – Portfolio and business development
Oil Products – Portfolio and business development
Significant subsidiaries

 

no

102-8

Information on employees and other workers

Our people
Our people

Our reporting on a global level includes the different regions. Elements including employment type or employment contract are not reported at a global level.

no

102-9

Supply chain

Supply chain
Shell for suppliers

 

no

102-10

Significant changes to the organisation and its supply chain

Letter from the CEO
Shell's response to COVID-19
Chair’s message
CEO’s review
Risk factors
Strategy and outlook
Integrated gas – Portfolio and business development
Upstream – Portfolio and business development
Chemicals – Portfolio and business development
Oil Products – Portfolio and business development

 

no

102-11

Precautionary Principle or approach

Sustainability at Shell
Safety
Our approach to the environment
Commitments, policies and standards

 

no

102-12

External initiatives

Living by our principles
Collaborations overview
External voluntary codes

 

no

102-13

Membership of associations

Environmental partners
Social partners
Collaborations overview
Industry Associations Climate Review (Environmental partners)
Social partners
Industry Associations Climate Review

 

no

Strategy

GRI

Indicator

Level

Location of disclosures in 2020

Comment / Reason for Omission

External Assurance

102-14

Statement from senior decision-maker

Letter from the CEO
Chair’s message
CEO’s review

 

no

102-15

Key impacts, risks, and opportunities

Letter from the CEO
Selecting topics
Our approach to sustainability
Performance highlights
Risk factors

 

no

Ethics and integrity

GRI

Indicator

Level

Location of disclosures in 2020

Comment / Reason for Omission

External Assurance

102-16

Values, principles, standards and norms of behavior

Living by our principles
Our approach to sustainability
Our values
Our people

 

no

102-17

Mechanism for advice and concerns about ethics

Living by our principles

 

no

Governance

GRI

Indicator

Level

Location of disclosures in 2020

Comment / Reason for Omission

External Assurance

102-18

Governance structure

Sustainability governance
Governance – Directors' Report

 

no

102-20

Executive-level responsibility for economic, environmental and social topics

Sustainability governance
Safety, environment and sustainability committee

 

no

102-21

Consulting stakeholders on economic, environmental and social topics

Social performance – Engaging communities
Understanding and engaging with our stakeholders
Workforce engagement

 

no

Stakeholder engagement

GRI

Indicator

Level

Location of disclosures in 2020

Comment / Reason for Omission

External Assurance

102-40

List of stakeholder groups

Understanding and engaging with our stakeholders
Workforce engagement
About this report
Collaborations table
Social performance – Engaging communities

 

no

102-41

Collective bargaining agreements

 

We strive to maintain healthy relations with our employees. Dialogue between management and employees is integral to our work practices and takes place directly and, where appropriate, through employee representative bodies. 100% of countries (Shell operations) have access to staff forum, grievance procedures or other support systems.

We regard accumulating numbers for this topic on a global level as not meaningful.

no

102-42

Identifying and selecting stakeholders

Understanding and engaging with our stakeholders
Workforce engagement
About this report
Collaborations
Social performance – Engaging communities

 

no

102-43

Approach to stakeholder engagement

Understanding and engaging with our stakeholders
Workforce engagement
About this report
Report Review Panel
Embedding sustainability into projects
Social performance
Engaging communities
Collaborations
Environmental partners
Social partners
Supply chain

Communities – We hold community meetings and engage with advisory panels with local advisors througout project life cycles.

Governments – We engage with them as required by specific projects or operations.

Non-Governmental Organisations – We have long-term relationships with several NGOs to work on specific areas. We engage with NGOs in the locations where we operate and co-operate on local initiatives as needed.

Employees – The annual Shell People Survey is one of the principle tools used to measure employees’ views on a range of topics.

Suppliers and contractors – We engage with suppliers and contractors regularly to ensure they can meet our expectations and requirements with regard to health, safety, social, security and environmental issues.

Report Review Panel – The panel provided input as part of our content selection process and reviewed the report in-depth before preparing their statement focusing on the quality of the report.

no

102-44

Key topics and concerns raised

About this report
About this report
Report Review Panel
Social performance – Engaging communities
Risk factors
Market overview

About this report, Report Review Panel explain how stakeholders’ opinions are incorporated into our reporting.

no

Reporting practice

GRI

Indicator

Level

Location of disclosures in 2020

Comment / Reason for Omission

External Assurance

102-45

Entities included in the consolidated financial statements

About this report
About this report
About our data
Consolidated Financial Statements

 

no

102-46

Defining report content and topic Boundaries

About this report
About this report
About our data

 

no

102-47

List of material topics

About this report
Risk factors
Market overview

We take material topics to mean key topics that are of higher importance as explained in our Sustainability Report.

no

102-48

Restatements of information

 

About our data

Any restatements are made in the data tables.

no

102-49

Changes in reporting

 

Report Review Pannel Reccomedations

Significant changes are reported on in the individual sections of the Sustainability Report.

no

102-50

Reporting period

Cover
About our data
About this report

 

no

102-51

Date of most recent report

About this report

The 2020 Shell Sustainability Report was published on April 7, 2021

no

102-52

Reporting cycle

Annual

 

no

102-53

Contact point for questions regarding the report

SustainabilityReport@shell.com

 

no

102-54

Claims of reporting in accordance with the GRI Standards

About this report

 

no

102-55

GRI content index

GRI index

 

no

102-56

External assurance

About this report
About our data
Report Review Panel
Our Standards and Policies
Audit committee Report

 

no

Economic

GRI

Indicator

Level

Location of disclosures in 2020

Comment / Reason for Omission

External Assurance

Economic performance

103-1

Explanation of the material topic and its Boundary

Strategy and Outlook
Shell Story: What we do
Selecting the Topics
External Voices
Reporting Guidelines
Report Review Panel
Safety, Environment and Sustainability Committee
Tax Transparency
Our Business Activities

 

no

103-2

The management approach and its components

Strategy and Outlook
Shell Story: What we do
Safety, Environment and Sustainability Committee
Climate change management organogram
Report Review Panel
Executive Remuneration – Annual bonus, longterm incentive plan
Tax Transparency

 

no

103-3

Evaluation of the management approach

Strategy and Outlook
Shell Story: What we do
Safety, Environment and Sustainability Committee
Climate change management organogram
Assurance
Tax Transparency

 

no

201-1

Direct economic value generated and distributed

Performance indicators. Financial
Upstream
Integrated gas
Corporate
Liquidity and capital resources
Oil and gas information
Oil Products
Chemicals
Corporate
Liquidity and capital resources
Tax Transparency
Supporting People
Helping Communities
Local Content
Social Invesment
Community Skills and Entrepreneurship
Developing gas infrastructure
Contribution to Society
Social Programmes
Social partners
Improving access to jobs and economic opportunities
Our Business Activities
Divesting Responsibly
Industry collaborations
Tackling plastic waste
Supply chain
Our Performance Data
Social Performance Data
Tax report

 

no

201-2

Financial implications and other risks and opportunities due to climate change

Risk factors
Climate change and energy transition
Climate change risk management process
Climate related risks and opportunities
Our climate target. Our approach
Our Carbon Intensity
Managing Greenhouse Gas Emissions. Our Approach
Greenhouse gas emissions performance
Reducing our shipping emissions
Energy intensity performance
Methane emissions
Flaring
Natural Gas
Producing shale oil and gas responsibly
Shell energy transition report

 

no

Market presence

103-1

Explanation of the material topic and its Boundary

Our people
Local Content
Contributing to the local economy
Our people

 

no

103-2

The management approach and its components

Our people
Local Content
Contributing to the local economy
Our people

 

no

103-3

Evaluation of the management approach

Our people
Local Content
Contributing to the local economy
Our people

 

no

202-2

Proportion of senior management hired from the local community

Our people
Diversity and inclusion

 

no

Procurement practices

103-1

Explanation of the material topic and its Boundary

Local Content
Contributing to the local economy
Approach to Human Rights infographic

 

no

103-2

The management approach and its components

Local Content
Contributing to the local economy
Approach to Human Rights infographic

 

no

103-3

Evaluation of the management approach

Local Content
Contributing to the local economy
Approach to Human Rights infographic

 

no

204-1

Proportion of spending on local suppliers

Local Content
Contributing to the local economy

 

no

Anti-corruption

103-1

Explanation of the material topic and its Boundary

Our people
Code of Conduct
Anti-bribery and corruption
Business integrity

 

no

103-2

The management approach and its components

Our people
Code of Conduct
Anti-bribery and corruption
Business integrity

 

no

103-3

Evaluation of the management approach

Anti-bribery and corruption
Our people
Code of Conduct
Business integrity

 

no

205-1

Operations assessed for risks related to corruption

Anti-bribery and corruption
Our people
Code of Conduct
Business integrity

The Shell General Business Principles state our insistence on honesty, integrity and fairness in all aspects of our business. The direct or indirect offer, payment, solicitation or acceptance of bribes is unacceptable.

UN Global Compact Principle 10: Businesses should work against corruption in all its forms, including extortion and bribery.

In line with this principle, Shell maintains a global Anti-bribery and Corruption (ABC) programme that includes elements designed to prevent or detect and remediate potential violations. The programme begins with our anti-bribery commitment, an integral part of the Shell General Business Principles.

Our policy is clear: we do not tolerate the direct or indirect offer, payment, solicitation or acceptance of bribes in any form. Facilitation payments are also prohibited. Our Code of Conduct includes specific instructions to staff, such as requirements to avoid or declare potential conflicts of interest, and others that concern the offer or acceptance of gifts and hospitality.

no

205-2

Communication and training about anti-corruption policies and procedures

Anti-bribery and corruption
Our people
Code of Conduct
Business integrity

Communications from leaders include messages about these commitments and the associated requirements. These are reinforced with both global and targeted communications, to ensure that staff are frequently reminded of their obligations.

In addition to the Code of Conduct, we have established mandatory anti-bribery procedures and controls applicable to all Shell Businesses and Functions, throughout their operations. The procedures and controls are designed to address a range of corruption related risks and to focus resources and attention in the areas of higher risk.

We regularly review and revise these procedures, controls and risk criteria to ensure they remain up-to-date with applicable laws, regulations and best practices. Our programme reviews also take into account results from relevant internal audits, reviews and investigations.

As part of our approach to ethics & compliance training, we take action to ensure that our anti-corruption policies, standards, and procedures are communicated to all directors, officers, employees, and, where necessary and appropriate, to agents and business partners. Particular areas of focus with third parties include continued strengthening of due diligence procedures, and clearly articulated requirements (for example through the use of standard contract clauses).

no

205-3

Confirmed incidents of corruption and actions taken

Living by our principles infographic
Social Performance Data

We report on Code of Conduct violations. These are not necessarily all incidents of corruption.

no

Anti-competitive behaviour

103-1

Explanation of the material topic and its Boundary

Risk factors. Conduct risks

 

no

103-2

The management approach and its components

Risk factors. Conduct risks

 

no

103-3

Evaluation of the management approach

Risk factors. Conduct risks

 

no

206-1

Legal actions for anti-competitive behavior, anti-trust, and monopoly practices

Risk factors. Conduct risks

We report on Code of Conduct violations. These are not necessarily all incidents of anti-competitive behaviour.

no

Tax

103-1

Explanation of the material topic and its Boundary

Tax Transparency
Tax Contribution Report
Contribution to society

 

no

103-2

The management approach and its components

Tax Transparency
Tax Contribution Report
Contribution to society

 

no

103-3

Evaluation of the management approach

Tax Transparency
Tax Contribution Report
Contribution to society
Our outcome and impact. Trust and transparency

 

no

207-1

Approach to Tax

Tax Transparency
Tax Contribution Report
Our outcome and impact. Trust and transparency

 

no

207-2

Tax governance, control and risk management

Tax Transparency
Tax Contribution Report
Notes to the consolidated financial statements. 16. Taxation

 

no

207-3

Stakeholder engagement and management of concerns related to tax

Tax Transparency
Tax Contribution Report

 

no

207-4

Country-by-country reporting

Tax Transparency
Tax Contribution Report

The most recent Tax Contribution Report shows aggregated country data for entities that are consolidated or proportionally consolidated in the 2020 Annual Report and Form 20-F.

no

Environmental

Energy (consumption)

103-1

Explanation of the material topic and its Boundary

Embedding sustainability into projects
Our climate target. Our approach
Achieving our target
Scope of our net carbon footprint
Managing greenhouse gas emissions. Our approach
Energy efficiency in our operations
Climate change and energy transition

 

no

103-2

The management approach and its components

Report Review Panel
Safety, Environment and Sustainability Committee
Climate change management organogram
Embedding sustainability into projects
Our climate target. Our approach
Achieving our target
Scope of our net carbon footprint
Managing greenhouse gas emissions. Our approach
Energy efficiency in our operations
Climate change and energy transition

 

no

103-3

Evaluation of the management approach

Report Review Panel
Safety, Environment and Sustainability Committee
Executive Remuneration – Annual bonus, longterm incentive plan
Climate change management organogram
Climate change and energy transition
Safety, Environment and Sustainability Committee

 

no

302-1

Energy consumption within the organisation

Our climate target. Our approach
Achieving our target
Scope of our net carbon footprint
Managing greenhouse gas emissions. Our approach
Energy efficiency in our operations
Greenhouse gas and energy data. Energy use (operational control)
Greenhouse gas emissions

Our assurance statements are available at our website.

yes

302-2

Energy consumption outside of the organisation

Our climate target. Our approach
Achieving our target
Scope of our net carbon footprint
Managing greenhouse gas emissions. Our approach
Energy efficiency in our operations
Greenhouse gas and energy data

Our assurance statements are available at our website.

yes

302-3

Energy Intensity

Performance highlights. Goals, performance and plans
Our climate target. Our approach
Business milestones
Our carbon intensity
Net carbon footprint performance
Energy intensity performance
Greenhouse gas and energy data. Net carbon footprint

 

yes

302-4

Reduction of energy consumption

Performance highlights. Goals, performance and plans
Our climate target. Our approach
Achieving our target
Scope of our net carbon footprint
Managing greenhouse gas emissions. Our approach
Energy efficiency in our operations
Greenhouse gas and energy data. Energy use (operational control)

 

no

Biodiversity

103-1

Explanation of the material topic and its Boundary

Protecting biodiversity
Biodiversity management
Restoring and protecting habitats
Biodiversity
Investing directly in natural ecosystems
Environment
Faster response and remediation

 

no

103-2

The management approach and its components

Embedding sustainability into projects
Our standards and policies
Protecting biodiversity
Biodiversity management
Restoring and protecting habitats
Biodiversity
Investing directly in natural ecosystems
Environment

 

no

103-3

Evaluation of the management approach

Embedding sustainability into projects
Our standards and policies
Protecting biodiversity
Biodiversity management
Restoring and protecting habitats
Biodiversity
Investing directly in natural ecosystems

 

no

304-1

Operational sites owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas

Restoring and protecting habitats
IUCN collaborations
20+ years of collaboration with IUCN and Earthwatch
Environmentally sensitive areas

 

no

304-2

Significant impacts of activites, products and services on biodiversity

Investing directly in natural ecosystems
Protecting biodiversity
Restoring and protecting habitats

 

no

304-3

Habitats protected or restored

Restoring and protecting habitats
IUCN collaborations
20+ years of collaboration with IUCN and Earthwatch
Environmentally sensitive areas

 

no

Emissions

103-1

Explanation of the material topic and its Boundary

Embedding sustainability into projects
Our climate target. Our approach
We play three roles
Achieving our target
Scope of our net carbon footprint
Managing greenhouse gas emissions. Our approach
Methane emissions
Reducing emissions from transport
Air quality
Climate change and energy transition
Safety, Environment and Sustainability Committee
Strategic risks

 

no

103-2

The management approach and its components

Our outcome and impact. Energy transition and climate change
Safety, environment and sustainability committee
Our climate target. Our approach
We play three roles
Business milestones
Climate change management organogram
Our carbon intensity
Net carbon footprint performance
Scope of our net carbon footprint
Sectoral decarbonisation
Managing greenhouse gas emissions. Our approach
Greenhouse gas emissions performance
Working together to lower emissions
Energy efficiency in our operations
Boosting efficiency and cutting emissions
Reducing our shipping emissions
Methane emissions
Methane emissions performance
Methane initiatives and collaborations
Methane guiding principles
Tackling emissions
Biofuels
Hydrogen
Energy efficient products
High-performance fluids for electric vehicles
Cleaner transport options
Cleaner air at sea

 

no

103-3

Evaluation of the management approach

Safety, Environment and Sustainability Committee
Executive Remuneration – Annual bonus, longterm incentive plan
Climate change management organogram
Our climate target. Our approach
Our carbon intensity
Net carbon footprint performance
Scope of our net carbon footprint
Managing greenhouse gas emissions. Our approach
Greenhouse gas emissions performance

 

no

305-1

Direct (Scope 1) GHG emissions

Greenhouse gas emissions performance
Greenhouse gas and energy data. Scope 1 GHG emissions (operational control)
Performance highlights. Goals, performance and plans
Flaring
Flaring performance
Tackling emissions
Methane emissions performance
GHG Performance

The direct (Scope 1) emissions come from the facilities under the operational control or the equity boundary.
Our assurance statements are available at our webpage.

yes

305-2

Energy indirect (Scope 2) GHG emissions

Our climate target. Our approach
Achieving our target
Scope of our net carbon footprint
Managing greenhouse gas emissions. Our approach
Energy efficiency in our operations
Greenhouse gas and energy data. Energy use (operational control)
GHG Performance
Our GHG emissions

The energy indirect (Scope 2) emissions come from the facilities of others that provide electricity or heat and steam to our operations.
Our assurance statements are available at our webpage.

yes

305-3

Other indirect (Scope 3) GHG emissions

Our climate target. Our approach
Achieving our target
Scope of our net carbon footprint
Managing greenhouse gas emissions. Our approach
Greenhouse gas and energy data. Scope 3 greenhouse gas emissions A B
GHG Performance
Our GHG emissions

Scope 3 emissions are those emissions that we estimate come from the use of our refinery and natural gas products as reported in the Annual Report.
Our assurance statements are available at our webpage.

yes

305-4

GHG emissions intensity

Our climate target. Our approach
Achieving our target
Scope of our net carbon footprint
Greenhouse gas emissions performance
Greenhouse gas and energy data. Scope 1 GHG emissions (operational control)
Performance highlights. Goals, performance and plans
Safety and Environment. Chemicals GHG intensity
Greenhouse gas intensity
Net carbon intensity performance

Emissions intensity is a measure of the amount of GHG produced for each unit of oil or gas produced by our upstream operations or crude and feedstock refined by the downstream facilities where we have operational control. It is the total amount of GHGs emitted (direct and energy indirect) per unit of output or throughput.

Our assurance statements are available at our webpage.

305-5

Reduction of GHG emissions

Our climate target. Our approach
Achieving our target
Scope of our net carbon footprint
Managing greenhouse gas emissions. Our approach
Greenhouse gas and energy data
GHG Performance
Our GHG emissions

Our assurance statements are available at our webpage.

305-6

Emissions of ozone-depleting substances (ODS)

Other environmental data. Air emissions

We report the amount of gas lost to the atmosphere.

It is reported in terms of mass of the actual gas.

no

305-7

Nitrogen oxides (NOX), sulfur oxides (SOX), and other significant air emissions

Other environmental data. Air emissions

This is not broken down by business sector, because we report our performance for the entire group.

no

Effluents and waste

103-1

Explanation of the material topic and its Boundary

Respecting Nature
Sustainability at Shell
Conserving water resources
Waste water and produced water
Managing waste
Plastics
Environment

 

no

103-2

The management approach and its components

Waste management
Tackling plastic waste
Reducing, reusing and recycling
Reducing waste
Other environmental data. Waste management
Environment

 

no

103-3

Evaluation of the management approach

Waste management
Tackling plastic waste
Reducing, reusing and recycling
Reducing waste
Other environmental data. Waste management
Environment

 

no

306-1

Waste generation and significant waste-related impacts

Managing waste
Other environmental data. Waste management

 

no

306-2

Management of significant waste-related impacts

Managing waste
Waste management
Reducing waste
Other environmental data. Waste management

We report separately on hazardous and non-hazardous waste along with recycled waste at Group level. Individual installations also may have their own expanded waste metrics and targets, some derived from government permits for regional and local impacts.

no

306-3

Waste generated

Managing waste
Other environmental data. Waste management

 

no

306-4

Waste diverted from disposal

Managing waste
Other environmental data. Waste management

 

no

306-5

Waste directed to disposal

Managing waste
Other environmental data. Waste management

 

no

Environmental compliance

103-1

Explanation of the material topic and its Boundary

Our approach to the environment
Respecting Nature
Environment

 

no

103-2

The management approach and its components

Our approach to the environment
Respecting Nature
Environment

 

no

103-3

Evaluation of the management approach

Our approach to the environment
Environment

 

no

307-1

Non-compliance with environmental laws and regulations

Product stewardship
HSSE & SP Control Framework
Environment

We are subject to a variety of environmental laws, regulations and reporting requirements in the countries where we operate. Infringing any of these laws, regulations and requirements could result in significant costs, including clean-up costs, fines, sanctions and third-party claims, as well as harm our reputation and our ability to do business. Our ongoing operating expenses include the costs of avoiding unauthorised discharges into the air, water, and soil, and the safe disposal and handling of waste.

no

Supplier environmental assessment

103-1

Explanation of the material topic and its Boundary

Working with our suppliers. Supply chain
Supplier principles

Supplier environmental assessments are part of our general supplier assessment approach.

no

103-2

The management approach and its components

Working with our suppliers. Supply chain
Supplier principles

Supplier environmental assessments are part of our general supplier assessment approach.

no

103-3

Evaluation of the management approach

Working with our suppliers. Supply chain

Not applicable

no

308-1

Percentage of new suppliers that were screened using environmental criteria

Not reported on

Supplier environmental assessments are part of our general supplier assessment approach. All our suppliers must comply with the Shell Supplier principles, but assessment against specific criteria is based on identified risk.

no

Social: labor practices and decent work

GRI

Indicator

Level

Location of disclosures in 2020

Comment / Reason for Omission

External Assurance

Employment

103-1

Explanation of the material topic and its Boundary

Our core values
Our approach to human rights
Human rights
Supply chain
Supplier principles
Human rights

 

no

103-2

The management approach and its components

Our core values
Our approach to human rights
Supply chain
Supplier principles
Human rights
Local suppliers
Selecting the topics
Human rights

 

no

103-3

Evaluation of the management approach

Our core values
Our approach to human rights
Supply chain
Supplier principles
Human rights
Local suppliers
Selecting the topics
Human rights

 

no

401-1

New employee hires and employee turnover

Our people
Our people

We report on new hires by gender and the total number of employees by region.

no

401-2

Benefits provided to full-time employees that are not provided to temporary or part-time employees

 

Part-time and full-time employees have the same benefits, though these may vary based on country regulations.

no

401-3

Parental leave

Global maternity leave standard

 

no

Occupational health and safety

103-1

Explanation of the material topic and its Boundary

Process safety
Safety
Safety
Personal safety

 

no

103-2

The management approach and its components

Process safety
Safety
HSSE & SP control framework
Safety
Personal safety

 

no

103-3

Evaluation of the management approach

Process safety
Safety
Safety
Personal safety

 

no

403-1

Occupational health and safety management system

Process safety
Our approach to human rights
Safety
HSSE & SP control framework

 

no

403-2

Hazard identification, risk assessment, and incident investigation

Process safety
Safety
Safety
Personal safety

 

no

403-3

Occupational health services

Shell's response to COVID-19
Operational risks
Employee health and welfare

 

no

403-4

Worker participation, consultation, and communication on occupational health and safety

Raising safety standards
Safety
Employee health and welfare
Personal safety

 

no

403-5

Worker training on occupational health and safety

Safety
Operational risks
Our approach to safety
Transport safety
Safety
Personal safety

 

no

403-6

Promotion of worker health

Shell's response to COVID-19
Safety
Employee communication and involvement

 

no

403-7

Prevention and mitigation of occupational health and safety impacts directly linked by business relationships

Product stewardship
Process safety
Product stewardship
Reach

 

no

403-8

Workers covered by an occupational health and safety management system

Process safety
Our approach to human rights
Safety
HSSE & SP control framework

 

no

403-9

Work-related injuries

Safety performance data
Our approach to safety
Safety

 

no

403-10

Work-related ill health

Safety performance data
Our approach to safety
Transport safety
Safety

 

no

Training and education

103-1

Explanation of the material topic and its Boundary

Transport safety
Our approach to safety
Safety

Employee training is very important to us. We provide equal opportunity in recruitment, career development, promotion, training and rewards for all our people.

no

103-2

The management approach and its components

Transport safety
Our approach to safety
Safety
Operational risks
Conduct risks
Our people
Anti-bribery and corruption

Employee training is very important to us. We provide equal opportunity in recruitment, career development, promotion, training and rewards for all our people.

no

103-3

Evaluation of the management approach

Workforce engagement
Our approach to safety
Safety

 

no

404-1

Average hour of training per year per employee

Our people
Our people

We report the total number of formal training days provided for employees and joint-venture partners.

no

Diversity and equal opportunity

103-1

Explanation of the material topic and its Boundary

Workforce diversity and inclusion
Diversity and inclusion
Letter from the CEO
Contributing to a diverse and inclusive world

 

no

103-2

The management approach and its components

Workforce diversity and inclusion
Diversity and inclusion
Board diversity
Contributing to a diverse and inclusive world

 

no

103-3

Evaluation of the management approach

Workforce diversity and inclusion
Diversity and inclusion
Contributing to a diverse and inclusive world

 

no

405-1

Diversity of governance bodies and employees

Workforce diversity and inclusion
Diversity and inclusion
Board diversity
Contributing to a diverse and inclusive world
Shell in the UK diversity pay gap report

Diversity is not reported by age group or minority group, as this is proprietary information. We report diversity data on the composition of our Board of Directors and the Board Committees. We also provide information on employees by gender and nationality in senior leadership positions. Data on minority employees are not aggregated globally, as this is defined locally and legislation in some countries prohibit requesting race/ethnicity data. The data on disabled employees are not collected or aggregated as this depends on local legislation on disability recording and also individual wishes for declaration. In some countries, disclosure of these data is not permitted.

no

405-2

Ratio of basic salary and remuneration of women to men

Shell in the UK diversity pay gap report

In the UK we report on our diversity pay gap.

no

406-1

Incidents of discrimination and corrective actions taken

Employee communication and involvement
Code of conduct
Living by our principles

We report on Code of Conduct violations. These are not necessarily all incidents of discrimination.

no

407-1

Operations and suppliers in which the right to freedom of association and collective bargaining may be at risk

Social performance data table
Supplier principles

We report the percentage of countries with staff access to staff forums, grievance procedures or other support systems. Our supplier principles require contractors and suppliers to conduct their activities in a manner that respects human rights as set out in the UN Universal Declaration of Human Rights and the core conventions of the International Labour Organization (ILO) including regulations on freedom of association and collective bargaining.

 

Social: human rights

GRI

Indicator

Level

Location of disclosures in 2020

Comment / Reason for Omission

External Assurance

Child labour

103-1

Explanation of the material topic and its Boundary

Modern slavery
UK Modern Slavery Act statement
Human rights

Not applicable

no

103-2

The management approach and its components

Modern slavery
UK Modern Slavery Act statement
Human rights

Not applicable

no

103-3

Evaluation of the management approach

Social performance data
Modern slavery
UK Modern Slavery Act statement
Human rights

Not applicable

no

408-1

Operations and suppliers at significant risk for incidents of child labour

Social performance data
Modern slavery
UK Modern Slavery Act statement
Human rights

Certain areas of our supply chain may pose a higher risk to labour rights due to their location and the nature of the goods and services we procure. In these cases, we use a defined set of criteria to identify potential supply-chain risks and, where we see risk, we ask suppliers to undertake due diligence studies before considering awarding a contract. A major cause of forced labour in global supply chains is the charging of recruitment fees and related costs from migrant workers. In 2018, we reviewed our supplier principles statements and found there was an opportunity to include the explicit prohibition of such fees, sending an unequivocal message about our expectation to suppliers.

no

Forced or compulsory labor

103-1

Explanation of the material topic and its Boundary

Modern slavery
UK Modern Slavery Act statement
Human rights

 

no

103-2

The management approach and its components

Modern slavery
UK Modern Slavery Act statement
Human rights

 

no

103-3

Evaluation of the management approach

Modern slavery
UK Modern Slavery Act statement
Human rights

 

no

409-1

Operations and suppliers at significant risk for incidents of forced and compulsory labour

Modern slavery
Social performance data
UK Modern Slavery Act statement

Shell is opposed to all forms of modern slavery. We publish a statement under the UK Modern Slavery Act 2015 annually, setting out the steps we have taken against modern slavery in our business and supply chains.

no

Security practices

103-1

Explanation of the material topic and its Boundary

Security practices
Social performance data
VPSHR report

 

no

103-2

The management approach and its components

Security practices
Social performance data
VPSHR report

 

no

103-3

Evaluation of the management approach

Security practices
Social performance data
VPSHR report

 

no

410-1

Security personnel trained in human rights policies or procedures

Security practices
Social performance data
VPSHR report

 

no

Rights of indigenous peoples

103-1

Explanation of the material topic and its Boundary

Embedding sustainability into projects
Indigenous peoples
Sustainability governance
Neighbouring communities
Human rights
Working with communities

 

no

103-2

The management approach and its components

Embedding sustainability into projects
Indigenous peoples
Sustainability governance
Neighbouring communities
Human rights
Working with communities

 

no

103-3

Evaluation of the management approach

Embedding sustainability into projects
Indigenous peoples
Sustainability governance
Neighbouring communities
Human rights
Working with communities

 

no

411-1

Incidents of violations involving rights of indigenous peoples

Embedding sustainability into projects
Indigenous peoples
Sustainability governance
Neighbouring communities
Human rights
Working with communities

Our approach is to prevent infringements of rights through engagement with affected stakeholders, compliance with local laws and Shell standards and training for staff.

no

Human rights assessment

103-1

Explanation of the material topic and its Boundary

Sustainability governance
Our values
Respecting human rights
Human rights
Supplier principles
UK Modern Slavery Act statement
VPSHR report

All Shell companies and Shell-operated joint ventures must comply with local legislation and regulations, and must conduct their activities in line with the Shell General Business Principles and our core values of honesty, integrity and respect for people. We also encourage joint ventures we do not operate to apply materially equivalent business principles.

Respect for human rights is embedded in our Business Principles and in our Code of Conduct. Our approach is informed by the Universal Declaration of Human Rights, the core conventions of the International Labour Organisation and the United Nations’ Guiding Principles on Business and Human Rights.

We have a Global Helpline in place for all employees and contract staff in Shell and for third parties with whom Shell has a business relationship (such as customers, suppliers, agents) to raise concerns and report instances of potential non-compliance with our values and principles, in full confidence and without fear of retaliation. Respect for human rights and provision of remedy for potential non-compliance are ways in which we uphold our Business Principles.

no

103-2

The management approach and its components

Sustainability governance
Our values
Respecting human rights
Human rights
Supplier principles
UK Modern Slavery Act statement
VPSHR report

All Shell companies and Shell-operated joint ventures must comply with local legislation and regulations, and must conduct their activities in line with the Shell General Business Principles and our core values of honesty, integrity and respect for people. We also encourage joint ventures we do not operate to apply materially equivalent business principles.

Respect for human rights is embedded in our Business Principles and in our Code of Conduct. Our approach is informed by the Universal Declaration of Human Rights, the core conventions of the International Labour Organisation and the United Nations’ Guiding Principles on Business and Human Rights.

We have a Global Helpline in place for all employees and contract staff in Shell and for third parties with whom Shell has a business relationship (such as customers, suppliers, agents) to raise concerns and report instances of potential non-compliance with our values and principles, in full confidence and without fear of retaliation. Respect for human rights and provision of remedy for potential non-compliance are ways in which we uphold our Business Principles.

no

103-3

Evaluation of the management approach

Sustainability governance
Our values
Respecting human rights
Human rights
Supplier principles
UK Modern Slavery Act statement
VPSHR report

 

no

412-1

Operations that have been subject to human rights reviews or impact assessments

Sustainability governance
Our values
Respecting human rights
Human rights
Supplier principles
UK Modern Slavery Act statement
VPSHR report
Impact Assessment
Embedding sustainability into projects

Shell’s framework of policies and manuals covers Human Rights. In practice we assess potential impacts on human rights using Environmental, Social, and Health Impact Assessments – which may include specialist topics such as cultural heritage, social livelihoods, security assessments, social performance plans, grievance mechanisms, and contracting and procurement procedures. This is not reported by percentage of operations. However, all the relevant systems, processes, and tools apply where it is understood there may be a potential impact.

no

412-2

Employee training on human rights policies or procedures

Our people
Our people
Living by our principles
Human rights
VPSHR report

All our employees and contractors follow mandatory training on Shell’s Code of Conduct. We do not record the number of hours used for this specifically.

We deliver training and awareness briefings on VPSHR – such as online modules, regional workshops, onsite training delivered by independent third parties, and train the trainer sessions – to both our own staff and our security providers.

no

412-3

Total number and percentage of significant investment agreements and contracts that include human rights clauses or that underwent human rights screening

Sustainability governance
Our values
Respecting human rights
Human rights
Supplier principles
UK Modern Slavery Act statement
VPSHR report
Impact Assessment
Embedding sustainability into projects

All Shell companies and Shell-operated joint ventures must comply with local legislation and regulations, and must conduct their activities in line with the Shell General Business Principles and our core values of honesty, integrity and respect for people. We also encourage joint ventures we do not operate to apply materially equivalent business principles.

Respect for human rights is embedded in our Business Principles and in our Code of Conduct.

We have a Global Helpline in place for all employees and contract staff in Shell and for third parties with whom Shell has a business relationship (such as customers, suppliers, agents) to raise concerns and report instances of potential non-compliance with our values and principles, in full confidence and without fear of retaliation.

Language on the VPs and the Shell Group requirements on the Use of Force are included in our private security contracts.

A major cause of forced labour in global supply chains is the charging of recruitment fees and related costs from migrant workers. In 2018, we reviewed our supplier principles statements and found there was an opportunity to include the explicit prohibition of such fees, sending an unequivocal message about our expectation to suppliers.

no

Social: society

GRI

Indicator

Level

Location of disclosures in 2020

Comment / Reason for Omission

External Assurance

Local communities

103-1

Explanation of the material topic and its Boundary

Local content
Contributing to communities
Managing our impact on people
Neighbouring communities
Human rights
Working with communities

 

no

103-2

The management approach and its components

Local content
Contributing to communities
Managing our impact on people
Neighbouring communities
Human rights
Working with communities

 

no

103-3

Evaluation of the management approach

Local content
Contributing to communities
Managing our impact on people
Neighbouring communities
Human rights
Working with communities

 

no

413-1

Operations with local community engagement, impact assessments, and development programs

Our approach to human rights
Embedding sustainability into projects
Engaging communities
Neighbouring communities
Human rights
Working with communities

We have implemented community feedback mechanisms at all of our operations and projects to receive, track and respond to questions and complaints from community members. This enables us to capture and resolve concerns quickly in a transparent way, and to track our performance.

no

413-2

Operations with significant actual and potential negative impacts on local communities

Our approach to human rights
Embedding sustainability into projects
Engaging communities
Neighbouring communities
Human rights
Working with communities

We report on this on a significant example basis.

no

Supplier social assessment

103-1

Explanation of the material topic and its Boundary

Supply chain
Living by our principles
Our approach to human rights
Contribution to society
Human rights
UK Modern Slavery Act statement
VPSHR report
Supplier principles

All Shell companies and Shell-operated joint ventures must comply with local legislation and regulations, and must conduct their activities in line with the Shell General Business Principles and our core values of honesty, integrity and respect for people. We also encourage joint ventures we do not operate to apply materially equivalent business principles.

Respect for human rights is embedded in our Business Principles and in our Code of Conduct. Our approach is informed by the Universal Declaration of Human Rights, the core conventions of the International Labour Organisation and the United Nations’ Guiding Principles on Business and Human Rights.

We have a Global Helpline in place for all employees and contract staff in Shell and for third parties with whom Shell has a business relationship (such as customers, suppliers, agents) to raise concerns and report instances of potential non-compliance with our values and principles, in full confidence and without fear of retaliation. Respect for human rights and provision of remedy for potential non-compliance are ways in which we uphold our Business Principles.

Language on the VPs and the Shell Group requirements on the Use of Force are included in our private security contracts.

A major cause of forced labour in global supply chains is the charging of recruitment fees and related costs from migrant workers. In 2018, we reviewed our supplier principles statements and found there was an opportunity to include the explicit prohibition of such fees, sending an unequivocal message about our expectation to suppliers.

no

103-2

The management approach and its components

Supply chain
Living by our principles
Our approach to human rights
Contribution to society
Human rights
UK Modern Slavery Act statement
VPSHR report
Supplier principles

All Shell companies and Shell-operated joint ventures must comply with local legislation and regulations, and must conduct their activities in line with the Shell General Business Principles and our core values of honesty, integrity and respect for people. We also encourage joint ventures we do not operate to apply materially equivalent business principles.

Respect for human rights is embedded in our Business Principles and in our Code of Conduct. Our approach is informed by the Universal Declaration of Human Rights, the core conventions of the International Labour Organisation and the United Nations’ Guiding Principles on Business and Human Rights.

We have a Global Helpline in place for all employees and contract staff in Shell and for third parties with whom Shell has a business relationship (such as customers, suppliers, agents) to raise concerns and report instances of potential non-compliance with our values and principles, in full confidence and without fear of retaliation. Respect for human rights and provision of remedy for potential non-compliance are ways in which we uphold our Business Principles.

no

103-3

Evaluation of the management approach

Supply chain
Living by our principles
Our approach to human rights
Contribution to society
Human rights
UK Modern Slavery Act statement
VPSHR report
Supplier principles

 

no

414-1

New suppliers that were screened using social criteria

Supply chain
Living by our principles
Our approach to human rights
Contribution to society
Human rights
UK Modern Slavery Act statement
VPSHR report
Supplier principles

Certain areas of our supply chain may pose a higher risk to labour rights due to their location and the nature of the goods and services we procure. We use a defined set of criteria to identify potential supply chain risks and, where we see risk, we ask suppliers and contractors to respond to our due diligence assessments before awarding a contract. This assessment requires our suppliers and contractors to declare whether they have a process in place to assess and manage social risks with their own suppliers. If gaps are identified, we may work with suppliers and contractors to help them understand how to close these gaps, implement corrective action – which may include on-site audits from Shell – or we may consider terminating the contract. Language on the VPs and the Shell Group requirements on the Use of Force are included in our private security contracts. A major cause of forced labour in global supply chains is the charging of recruitment fees and related costs from migrant workers. In 2018, we reviewed our supplier principles statements and found there was an opportunity to include the explicit prohibition of such fees, sending an unequivocal message about our expectation to suppliers.

no

414-2

Negative social impacts in the supply chain and actions taken

Supply chain
Living by our principles
Our approach to human rights
Contribution to society
Human rights
UK Modern Slavery Act statement
VPSHR report
Supplier principles

 

no

Public policy

103-1

Explanation of the material topic and its Boundary

Political engagement
Political contributions
Advocacy and political activity
Shell General Business Principles
Political contributions
Payments to governments

 

no

103-2

The management approach and its components

Political engagement
Political contributions
Advocacy and political activity
Shell General Business Principles
Political contributions
Payments to governments

 

no

103-3

Evaluation of the management approach

Political engagement
Political contributions
Advocacy and political activity
Shell General Business Principles
Political contributions
Payments to governments

 

no

415-1

Political contributions

Political engagement
Political contributions
Advocacy and political activity
Shell General Business Principles
Political contributions
Payments to governments

Our Business Principles encourage us to contribute to debates on policy issues that affect our business, our employees or the local communities where we operate. These prohibit payments by Shell companies to political parties.

no

Customer health and safety

103-1

Explanation of the material topic and its Boundary

Product stewardship
Product stewardship

 

no

103-2

The management approach and its components

Product stewardship
Product stewardship

 

no

103-3

Evaluation of the management approach

Product stewardship
Product stewardship

 

no

416-1

Assessment of the health and safety impacts of product and service categories

Product stewardship
Product stewardship

 

no

Socioeconomic compliance

103-1

Explanation of the material topic and its Boundary

General confirmation of directors’ duties
Safety
Code of conduct
Workforce engagement
Safety, environment and sustainability committee
Compliance and governance

Compliance is an aspect of our policy and operations, rather than a material topic in its own right.

no

103-2

The management approach and its components

General confirmation of directors’ duties
Safety
Code of conduct
Workforce engagement
Safety, environment and sustainability committee
Compliance and governance

 

no

103-3

Evaluation of the management approach

Board activities and evaluation
Workforce engagement
Safety, environment and sustainability committee

 

no

419-1

Non-compliance with laws and regulations in the social and economic area

 

This is not reported at a Group level.

no