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= Fully fulfilled = Partly fulfilled = Not fulfilled

Organisational profile

GRI	Indicator	Level	Location of disclosures in 2020	Comment / Reason for Omission	External Assurance
102-1	Name of organisation		Cover Sustanability Governance Safety, Environment and Sustainability Committee About This Report		no
102-2	Activities, brands, products, and services		Our Business Activities Market Overview		no
102-3	Headquarters		Contact us Contact us		no
102-4	Location of operations		Preparing for emergencies Our people Our people Board Activities – Audit Committee visits Upstream – Business and property Integrated Gas – Business and property		no
102-5	Ownership and legal form		Market overview		no
102-6	Markets served		Lower-carbon and renewable power Capturing Carbon Emissions Upstream – Business and property Integrated Gas – Business and property Oil Products – Business and property Oil products data table Chemicals – Business and property		no
102-7	Scale of organisation		Our people Our people Performance indicators Selected financial data Integrated gas – Portfolio and business development Upstream – Portfolio and business development Chemicals – Portfolio and business development Oil Products – Portfolio and business development Significant subsidiaries		no
102-8	Information on employees and other workers		Our people Our people	Our reporting on a global level includes the different regions. Elements including employment type or employment contract are not reported at a global level.	no
102-9	Supply chain		Supply chain Shell for suppliers		no
102-10	Significant changes to the organisation and its supply chain		Letter from the CEO Shell's response to COVID-19 Chair’s message CEO’s review Risk factors Strategy and outlook Integrated gas – Portfolio and business development Upstream – Portfolio and business development Chemicals – Portfolio and business development Oil Products – Portfolio and business development		no
102-11	Precautionary Principle or approach		Sustainability at Shell Safety Our approach to the environment Commitments, policies and standards		no
102-12	External initiatives		Living by our principles Collaborations overview External voluntary codes		no
102-13	Membership of associations		Environmental partners Social partners Collaborations overview Industry Associations Climate Review (Environmental partners) Social partners Industry Associations Climate Review		no

Strategy

GRI	Indicator	Level	Location of disclosures in 2020	Comment / Reason for Omission	External Assurance
102-14	Statement from senior decision-maker		Letter from the CEO Chair’s message CEO’s review		no
102-15	Key impacts, risks, and opportunities		Letter from the CEO Selecting topics Our approach to sustainability Performance highlights Risk factors		no

Ethics and integrity

GRI	Indicator	Level	Location of disclosures in 2020	Comment / Reason for Omission	External Assurance
102-16	Values, principles, standards and norms of behavior		Living by our principles Our approach to sustainability Our values Our people		no
102-17	Mechanism for advice and concerns about ethics		Living by our principles		no

Governance

GRI	Indicator	Level	Location of disclosures in 2020	Comment / Reason for Omission	External Assurance
102-18	Governance structure		Sustainability governance Governance – Directors' Report		no
102-20	Executive-level responsibility for economic, environmental and social topics		Sustainability governance Safety, environment and sustainability committee		no
102-21	Consulting stakeholders on economic, environmental and social topics		Social performance – Engaging communities Understanding and engaging with our stakeholders Workforce engagement		no

Stakeholder engagement

GRI	Indicator	Level	Location of disclosures in 2020	Comment / Reason for Omission	External Assurance
102-40	List of stakeholder groups		Understanding and engaging with our stakeholders Workforce engagement About this report Collaborations table Social performance – Engaging communities		no
102-41	Collective bargaining agreements			We strive to maintain healthy relations with our employees. Dialogue between management and employees is integral to our work practices and takes place directly and, where appropriate, through employee representative bodies. 100% of countries (Shell operations) have access to staff forum, grievance procedures or other support systems. We regard accumulating numbers for this topic on a global level as not meaningful.	no
102-42	Identifying and selecting stakeholders		Understanding and engaging with our stakeholders Workforce engagement About this report Collaborations Social performance – Engaging communities		no
102-43	Approach to stakeholder engagement		Understanding and engaging with our stakeholders Workforce engagement About this report Report Review Panel Embedding sustainability into projects Social performance Engaging communities Collaborations Environmental partners Social partners Supply chain	Communities – We hold community meetings and engage with advisory panels with local advisors througout project life cycles. Governments – We engage with them as required by specific projects or operations. Non-Governmental Organisations – We have long-term relationships with several NGOs to work on specific areas. We engage with NGOs in the locations where we operate and co-operate on local initiatives as needed. Employees – The annual Shell People Survey is one of the principle tools used to measure employees’ views on a range of topics. Suppliers and contractors – We engage with suppliers and contractors regularly to ensure they can meet our expectations and requirements with regard to health, safety, social, security and environmental issues. Report Review Panel – The panel provided input as part of our content selection process and reviewed the report in-depth before preparing their statement focusing on the quality of the report.	no
102-44	Key topics and concerns raised		About this report About this report Report Review Panel Social performance – Engaging communities Risk factors Market overview	About this report, Report Review Panel explain how stakeholders’ opinions are incorporated into our reporting.	no

Reporting practice

GRI	Indicator	Level	Location of disclosures in 2020	Comment / Reason for Omission	External Assurance
102-45	Entities included in the consolidated financial statements		About this report About this report About our data Consolidated Financial Statements		no
102-46	Defining report content and topic Boundaries		About this report About this report About our data		no
102-47	List of material topics		About this report Risk factors Market overview	We take material topics to mean key topics that are of higher importance as explained in our Sustainability Report.	no
102-48	Restatements of information		About our data	Any restatements are made in the data tables.	no
102-49	Changes in reporting		Report Review Pannel Reccomedations	Significant changes are reported on in the individual sections of the Sustainability Report.	no
102-50	Reporting period		Cover About our data About this report		no
102-51	Date of most recent report		About this report	The 2020 Shell Sustainability Report was published on April 7, 2021	no
102-52	Reporting cycle		Annual		no
102-53	Contact point for questions regarding the report		SustainabilityReport@shell.com		no
102-54	Claims of reporting in accordance with the GRI Standards		About this report		no
102-55	GRI content index		GRI index		no
102-56	External assurance		About this report About our data Report Review Panel Our Standards and Policies Audit committee Report		no

Economic

GRI	Indicator	Level	Location of disclosures in 2020	Comment / Reason for Omission	External Assurance
Economic performance
103-1	Explanation of the material topic and its Boundary		Strategy and Outlook Shell Story: What we do Selecting the Topics External Voices Reporting Guidelines Report Review Panel Safety, Environment and Sustainability Committee Tax Transparency Our Business Activities		no
103-2	The management approach and its components		Strategy and Outlook Shell Story: What we do Safety, Environment and Sustainability Committee Climate change management organogram Report Review Panel Executive Remuneration – Annual bonus, longterm incentive plan Tax Transparency		no
103-3	Evaluation of the management approach		Strategy and Outlook Shell Story: What we do Safety, Environment and Sustainability Committee Climate change management organogram Assurance Tax Transparency		no
201-1	Direct economic value generated and distributed		Performance indicators. Financial Upstream Integrated gas Corporate Liquidity and capital resources Oil and gas information Oil Products Chemicals Corporate Liquidity and capital resources Tax Transparency Supporting People Helping Communities Local Content Social Invesment Community Skills and Entrepreneurship Developing gas infrastructure Contribution to Society Social Programmes Social partners Improving access to jobs and economic opportunities Our Business Activities Divesting Responsibly Industry collaborations Tackling plastic waste Supply chain Our Performance Data Social Performance Data Tax report		no
201-2	Financial implications and other risks and opportunities due to climate change		Risk factors Climate change and energy transition Climate change risk management process Climate related risks and opportunities Our climate target. Our approach Our Carbon Intensity Managing Greenhouse Gas Emissions. Our Approach Greenhouse gas emissions performance Reducing our shipping emissions Energy intensity performance Methane emissions Flaring Natural Gas Producing shale oil and gas responsibly Shell energy transition report		no

Market presence
103-1	Explanation of the material topic and its Boundary		Our people Local Content Contributing to the local economy Our people		no
103-2	The management approach and its components		Our people Local Content Contributing to the local economy Our people		no
103-3	Evaluation of the management approach		Our people Local Content Contributing to the local economy Our people		no
202-2	Proportion of senior management hired from the local community		Our people Diversity and inclusion		no

Indirect economic impacts
103-1	Explanation of the material topic and its Boundary		Supporting People Local Content Social Invesment Community Skills and Entrepreneurship Entrepreneurship Contribution to Society Social Programmes Social partners Improving access to jobs and economic opportunities Tackling plastic waste Supply chain		no
103-2	The management approach and its components		Supporting People Local Content Social Invesment Community Skills and Entrepreneurship Entrepreneurship Contribution to Society Social Programmes Social partners Improving access to jobs and economic opportunities Tackling plastic waste Supply chain		no
103-3	Evaluation of the management approach		Supporting People Local Content Social Invesment Community Skills and Entrepreneurship Entrepreneurship Contribution to Society Social Programmes Social partners Improving access to jobs and economic opportunities Tackling plastic waste Supply chain		no
203-1	Infrastructure investments and services supported		Supporting local communities Contribution to society Listening to communities Engaging communities Community liaison officers	We engage with communities to identify how we can avoid, minimise or mitigate negative impacts.	no
203-2	Significant indirect economic impacts		Supporting People Local Content Social Invesment Community Skills and Entrepreneurship Entrepreneurship Contribution to Society Social Programmes Social partners Improving access to jobs and economic opportunities Tackling plastic waste Supply chain		no

Procurement practices
103-1	Explanation of the material topic and its Boundary		Local Content Contributing to the local economy Approach to Human Rights infographic		no
103-2	The management approach and its components		Local Content Contributing to the local economy Approach to Human Rights infographic		no
103-3	Evaluation of the management approach		Local Content Contributing to the local economy Approach to Human Rights infographic		no
204-1	Proportion of spending on local suppliers		Local Content Contributing to the local economy		no

Anti-corruption
103-1	Explanation of the material topic and its Boundary		Our people Code of Conduct Anti-bribery and corruption Business integrity		no
103-2	The management approach and its components		Our people Code of Conduct Anti-bribery and corruption Business integrity		no
103-3	Evaluation of the management approach		Anti-bribery and corruption Our people Code of Conduct Business integrity		no
205-1	Operations assessed for risks related to corruption		Anti-bribery and corruption Our people Code of Conduct Business integrity	The Shell General Business Principles state our insistence on honesty, integrity and fairness in all aspects of our business. The direct or indirect offer, payment, solicitation or acceptance of bribes is unacceptable. UN Global Compact Principle 10: Businesses should work against corruption in all its forms, including extortion and bribery. In line with this principle, Shell maintains a global Anti-bribery and Corruption (ABC) programme that includes elements designed to prevent or detect and remediate potential violations. The programme begins with our anti-bribery commitment, an integral part of the Shell General Business Principles. Our policy is clear: we do not tolerate the direct or indirect offer, payment, solicitation or acceptance of bribes in any form. Facilitation payments are also prohibited. Our Code of Conduct includes specific instructions to staff, such as requirements to avoid or declare potential conflicts of interest, and others that concern the offer or acceptance of gifts and hospitality.	no
205-2	Communication and training about anti-corruption policies and procedures		Anti-bribery and corruption Our people Code of Conduct Business integrity	Communications from leaders include messages about these commitments and the associated requirements. These are reinforced with both global and targeted communications, to ensure that staff are frequently reminded of their obligations. In addition to the Code of Conduct, we have established mandatory anti-bribery procedures and controls applicable to all Shell Businesses and Functions, throughout their operations. The procedures and controls are designed to address a range of corruption related risks and to focus resources and attention in the areas of higher risk. We regularly review and revise these procedures, controls and risk criteria to ensure they remain up-to-date with applicable laws, regulations and best practices. Our programme reviews also take into account results from relevant internal audits, reviews and investigations. As part of our approach to ethics & compliance training, we take action to ensure that our anti-corruption policies, standards, and procedures are communicated to all directors, officers, employees, and, where necessary and appropriate, to agents and business partners. Particular areas of focus with third parties include continued strengthening of due diligence procedures, and clearly articulated requirements (for example through the use of standard contract clauses).	no
205-3	Confirmed incidents of corruption and actions taken		Living by our principles infographic Social Performance Data	We report on Code of Conduct violations. These are not necessarily all incidents of corruption.	no

Anti-competitive behaviour
103-1	Explanation of the material topic and its Boundary		Risk factors. Conduct risks		no
103-2	The management approach and its components		Risk factors. Conduct risks		no
103-3	Evaluation of the management approach		Risk factors. Conduct risks		no
206-1	Legal actions for anti-competitive behavior, anti-trust, and monopoly practices		Risk factors. Conduct risks	We report on Code of Conduct violations. These are not necessarily all incidents of anti-competitive behaviour.	no

Tax
103-1	Explanation of the material topic and its Boundary		Tax Transparency Tax Contribution Report Contribution to society		no
103-2	The management approach and its components		Tax Transparency Tax Contribution Report Contribution to society		no
103-3	Evaluation of the management approach		Tax Transparency Tax Contribution Report Contribution to society Our outcome and impact. Trust and transparency		no
207-1	Approach to Tax		Tax Transparency Tax Contribution Report Our outcome and impact. Trust and transparency		no
207-2	Tax governance, control and risk management		Tax Transparency Tax Contribution Report Notes to the consolidated financial statements. 16. Taxation		no
207-3	Stakeholder engagement and management of concerns related to tax		Tax Transparency Tax Contribution Report		no
207-4	Country-by-country reporting		Tax Transparency Tax Contribution Report	The most recent Tax Contribution Report shows aggregated country data for entities that are consolidated or proportionally consolidated in the 2020 Annual Report and Form 20-F.	no

Environmental

Energy (consumption)
103-1	Explanation of the material topic and its Boundary		Embedding sustainability into projects Our climate target. Our approach Achieving our target Scope of our net carbon footprint Managing greenhouse gas emissions. Our approach Energy efficiency in our operations Climate change and energy transition		no
103-2	The management approach and its components		Report Review Panel Safety, Environment and Sustainability Committee Climate change management organogram Embedding sustainability into projects Our climate target. Our approach Achieving our target Scope of our net carbon footprint Managing greenhouse gas emissions. Our approach Energy efficiency in our operations Climate change and energy transition		no
103-3	Evaluation of the management approach		Report Review Panel Safety, Environment and Sustainability Committee Executive Remuneration – Annual bonus, longterm incentive plan Climate change management organogram Climate change and energy transition Safety, Environment and Sustainability Committee		no
302-1	Energy consumption within the organisation		Our climate target. Our approach Achieving our target Scope of our net carbon footprint Managing greenhouse gas emissions. Our approach Energy efficiency in our operations Greenhouse gas and energy data. Energy use (operational control) Greenhouse gas emissions	Our assurance statements are available at our website.	yes
302-2	Energy consumption outside of the organisation		Our climate target. Our approach Achieving our target Scope of our net carbon footprint Managing greenhouse gas emissions. Our approach Energy efficiency in our operations Greenhouse gas and energy data	Our assurance statements are available at our website.	yes
302-3	Energy Intensity		Performance highlights. Goals, performance and plans Our climate target. Our approach Business milestones Our carbon intensity Net carbon footprint performance Energy intensity performance Greenhouse gas and energy data. Net carbon footprint		yes
302-4	Reduction of energy consumption		Performance highlights. Goals, performance and plans Our climate target. Our approach Achieving our target Scope of our net carbon footprint Managing greenhouse gas emissions. Our approach Energy efficiency in our operations Greenhouse gas and energy data. Energy use (operational control)		no

Water and effluents
103-1	Explanation of the material topic and its Boundary		Conserving water resources Water use infographic Environment		no
103-2	The management approach and its components		Conserving water resources Water use infographic Freshwater use performance Our inputs. Natural resources		no
103-3	Evaluation of the management approach		Conserving water resources Water use infographic Freshwater use performance		no
303-1	Interactions with water as a shared resource		Conserving water resources Fresh-water use performance Waste water and produced water Environment		no
303-2	Management of water discharge-related impacts		Waste water and produced water Soil and groundwater Other environmental data. Water use and discharge		no
303-3	Water withdrawal		Fresh-water use performance Waste water and produced water Soil and groundwater Other environmental data. Water use and discharge Our inputs. Natural resources	We report on total water withdrawl across Shell and by business.	no
303-4	Water discharge		Waste water and produced water Other environmental data. Water use and discharge		no
303-5	Water consumption		Other environmental data. Water use and discharge		no

Biodiversity
103-1	Explanation of the material topic and its Boundary		Protecting biodiversity Biodiversity management Restoring and protecting habitats Biodiversity Investing directly in natural ecosystems Environment Faster response and remediation		no
103-2	The management approach and its components		Embedding sustainability into projects Our standards and policies Protecting biodiversity Biodiversity management Restoring and protecting habitats Biodiversity Investing directly in natural ecosystems Environment		no
103-3	Evaluation of the management approach		Embedding sustainability into projects Our standards and policies Protecting biodiversity Biodiversity management Restoring and protecting habitats Biodiversity Investing directly in natural ecosystems		no
304-1	Operational sites owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas		Restoring and protecting habitats IUCN collaborations 20+ years of collaboration with IUCN and Earthwatch Environmentally sensitive areas		no
304-2	Significant impacts of activites, products and services on biodiversity		Investing directly in natural ecosystems Protecting biodiversity Restoring and protecting habitats		no
304-3	Habitats protected or restored		Restoring and protecting habitats IUCN collaborations 20+ years of collaboration with IUCN and Earthwatch Environmentally sensitive areas		no

Emissions
103-1	Explanation of the material topic and its Boundary		Embedding sustainability into projects Our climate target. Our approach We play three roles Achieving our target Scope of our net carbon footprint Managing greenhouse gas emissions. Our approach Methane emissions Reducing emissions from transport Air quality Climate change and energy transition Safety, Environment and Sustainability Committee Strategic risks		no
103-2	The management approach and its components		Our outcome and impact. Energy transition and climate change Safety, environment and sustainability committee Our climate target. Our approach We play three roles Business milestones Climate change management organogram Our carbon intensity Net carbon footprint performance Scope of our net carbon footprint Sectoral decarbonisation Managing greenhouse gas emissions. Our approach Greenhouse gas emissions performance Working together to lower emissions Energy efficiency in our operations Boosting efficiency and cutting emissions Reducing our shipping emissions Methane emissions Methane emissions performance Methane initiatives and collaborations Methane guiding principles Tackling emissions Biofuels Hydrogen Energy efficient products High-performance fluids for electric vehicles Cleaner transport options Cleaner air at sea		no
103-3	Evaluation of the management approach		Safety, Environment and Sustainability Committee Executive Remuneration – Annual bonus, longterm incentive plan Climate change management organogram Our climate target. Our approach Our carbon intensity Net carbon footprint performance Scope of our net carbon footprint Managing greenhouse gas emissions. Our approach Greenhouse gas emissions performance		no
305-1	Direct (Scope 1) GHG emissions		Greenhouse gas emissions performance Greenhouse gas and energy data. Scope 1 GHG emissions (operational control) Performance highlights. Goals, performance and plans Flaring Flaring performance Tackling emissions Methane emissions performance GHG Performance	The direct (Scope 1) emissions come from the facilities under the operational control or the equity boundary. Our assurance statements are available at our webpage.	yes
305-2	Energy indirect (Scope 2) GHG emissions		Our climate target. Our approach Achieving our target Scope of our net carbon footprint Managing greenhouse gas emissions. Our approach Energy efficiency in our operations Greenhouse gas and energy data. Energy use (operational control) GHG Performance Our GHG emissions	The energy indirect (Scope 2) emissions come from the facilities of others that provide electricity or heat and steam to our operations. Our assurance statements are available at our webpage.	yes
305-3	Other indirect (Scope 3) GHG emissions		Our climate target. Our approach Achieving our target Scope of our net carbon footprint Managing greenhouse gas emissions. Our approach Greenhouse gas and energy data. Scope 3 greenhouse gas emissions A B GHG Performance Our GHG emissions	Scope 3 emissions are those emissions that we estimate come from the use of our refinery and natural gas products as reported in the Annual Report. Our assurance statements are available at our webpage.	yes
305-4	GHG emissions intensity		Our climate target. Our approach Achieving our target Scope of our net carbon footprint Greenhouse gas emissions performance Greenhouse gas and energy data. Scope 1 GHG emissions (operational control) Performance highlights. Goals, performance and plans Safety and Environment. Chemicals GHG intensity Greenhouse gas intensity Net carbon intensity performance	Emissions intensity is a measure of the amount of GHG produced for each unit of oil or gas produced by our upstream operations or crude and feedstock refined by the downstream facilities where we have operational control. It is the total amount of GHGs emitted (direct and energy indirect) per unit of output or throughput. Our assurance statements are available at our webpage.
305-5	Reduction of GHG emissions		Our climate target. Our approach Achieving our target Scope of our net carbon footprint Managing greenhouse gas emissions. Our approach Greenhouse gas and energy data GHG Performance Our GHG emissions	Our assurance statements are available at our webpage.
305-6	Emissions of ozone-depleting substances (ODS)		Other environmental data. Air emissions	We report the amount of gas lost to the atmosphere. It is reported in terms of mass of the actual gas.	no
305-7	Nitrogen oxides (NOX), sulfur oxides (SOX), and other significant air emissions		Other environmental data. Air emissions	This is not broken down by business sector, because we report our performance for the entire group.	no

Effluents and waste
103-1	Explanation of the material topic and its Boundary		Respecting Nature Sustainability at Shell Conserving water resources Waste water and produced water Managing waste Plastics Environment		no
103-2	The management approach and its components		Waste management Tackling plastic waste Reducing, reusing and recycling Reducing waste Other environmental data. Waste management Environment		no
103-3	Evaluation of the management approach		Waste management Tackling plastic waste Reducing, reusing and recycling Reducing waste Other environmental data. Waste management Environment		no
306-1	Waste generation and significant waste-related impacts		Managing waste Other environmental data. Waste management		no
306-2	Management of significant waste-related impacts		Managing waste Waste management Reducing waste Other environmental data. Waste management	We report separately on hazardous and non-hazardous waste along with recycled waste at Group level. Individual installations also may have their own expanded waste metrics and targets, some derived from government permits for regional and local impacts.	no
306-3	Waste generated		Managing waste Other environmental data. Waste management		no
306-4	Waste diverted from disposal		Managing waste Other environmental data. Waste management		no
306-5	Waste directed to disposal		Managing waste Other environmental data. Waste management		no

Environmental compliance
103-1	Explanation of the material topic and its Boundary		Our approach to the environment Respecting Nature Environment		no
103-2	The management approach and its components		Our approach to the environment Respecting Nature Environment		no
103-3	Evaluation of the management approach		Our approach to the environment Environment		no
307-1	Non-compliance with environmental laws and regulations		Product stewardship HSSE & SP Control Framework Environment	We are subject to a variety of environmental laws, regulations and reporting requirements in the countries where we operate. Infringing any of these laws, regulations and requirements could result in significant costs, including clean-up costs, fines, sanctions and third-party claims, as well as harm our reputation and our ability to do business. Our ongoing operating expenses include the costs of avoiding unauthorised discharges into the air, water, and soil, and the safe disposal and handling of waste.	no

Supplier environmental assessment
103-1	Explanation of the material topic and its Boundary		Working with our suppliers. Supply chain Supplier principles	Supplier environmental assessments are part of our general supplier assessment approach.	no
103-2	The management approach and its components		Working with our suppliers. Supply chain Supplier principles	Supplier environmental assessments are part of our general supplier assessment approach.	no
103-3	Evaluation of the management approach		Working with our suppliers. Supply chain	Not applicable	no
308-1	Percentage of new suppliers that were screened using environmental criteria		Not reported on	Supplier environmental assessments are part of our general supplier assessment approach. All our suppliers must comply with the Shell Supplier principles, but assessment against specific criteria is based on identified risk.	no

Social: labor practices and decent work

GRI	Indicator	Level	Location of disclosures in 2020	Comment / Reason for Omission	External Assurance
Employment
103-1	Explanation of the material topic and its Boundary		Our core values Our approach to human rights Human rights Supply chain Supplier principles Human rights		no
103-2	The management approach and its components		Our core values Our approach to human rights Supply chain Supplier principles Human rights Local suppliers Selecting the topics Human rights		no
103-3	Evaluation of the management approach		Our core values Our approach to human rights Supply chain Supplier principles Human rights Local suppliers Selecting the topics Human rights		no
401-1	New employee hires and employee turnover		Our people Our people	We report on new hires by gender and the total number of employees by region.	no
401-2	Benefits provided to full-time employees that are not provided to temporary or part-time employees			Part-time and full-time employees have the same benefits, though these may vary based on country regulations.	no
401-3	Parental leave		Global maternity leave standard		no

Occupational health and safety
103-1	Explanation of the material topic and its Boundary		Process safety Safety Safety Personal safety		no
103-2	The management approach and its components		Process safety Safety HSSE & SP control framework Safety Personal safety		no
103-3	Evaluation of the management approach		Process safety Safety Safety Personal safety		no
403-1	Occupational health and safety management system		Process safety Our approach to human rights Safety HSSE & SP control framework		no
403-2	Hazard identification, risk assessment, and incident investigation		Process safety Safety Safety Personal safety		no
403-3	Occupational health services		Shell's response to COVID-19 Operational risks Employee health and welfare		no
403-4	Worker participation, consultation, and communication on occupational health and safety		Raising safety standards Safety Employee health and welfare Personal safety		no
403-5	Worker training on occupational health and safety		Safety Operational risks Our approach to safety Transport safety Safety Personal safety		no
403-6	Promotion of worker health		Shell's response to COVID-19 Safety Employee communication and involvement		no
403-7	Prevention and mitigation of occupational health and safety impacts directly linked by business relationships		Product stewardship Process safety Product stewardship Reach		no
403-8	Workers covered by an occupational health and safety management system		Process safety Our approach to human rights Safety HSSE & SP control framework		no
403-9	Work-related injuries		Safety performance data Our approach to safety Safety		no
403-10	Work-related ill health		Safety performance data Our approach to safety Transport safety Safety		no

Training and education
103-1	Explanation of the material topic and its Boundary		Transport safety Our approach to safety Safety	Employee training is very important to us. We provide equal opportunity in recruitment, career development, promotion, training and rewards for all our people.	no
103-2	The management approach and its components		Transport safety Our approach to safety Safety Operational risks Conduct risks Our people Anti-bribery and corruption	Employee training is very important to us. We provide equal opportunity in recruitment, career development, promotion, training and rewards for all our people.	no
103-3	Evaluation of the management approach		Workforce engagement Our approach to safety Safety		no
404-1	Average hour of training per year per employee		Our people Our people	We report the total number of formal training days provided for employees and joint-venture partners.	no

Diversity and equal opportunity
103-1	Explanation of the material topic and its Boundary		Workforce diversity and inclusion Diversity and inclusion Letter from the CEO Contributing to a diverse and inclusive world		no
103-2	The management approach and its components		Workforce diversity and inclusion Diversity and inclusion Board diversity Contributing to a diverse and inclusive world		no
103-3	Evaluation of the management approach		Workforce diversity and inclusion Diversity and inclusion Contributing to a diverse and inclusive world		no
405-1	Diversity of governance bodies and employees		Workforce diversity and inclusion Diversity and inclusion Board diversity Contributing to a diverse and inclusive world Shell in the UK diversity pay gap report	Diversity is not reported by age group or minority group, as this is proprietary information. We report diversity data on the composition of our Board of Directors and the Board Committees. We also provide information on employees by gender and nationality in senior leadership positions. Data on minority employees are not aggregated globally, as this is defined locally and legislation in some countries prohibit requesting race/ethnicity data. The data on disabled employees are not collected or aggregated as this depends on local legislation on disability recording and also individual wishes for declaration. In some countries, disclosure of these data is not permitted.	no
405-2	Ratio of basic salary and remuneration of women to men		Shell in the UK diversity pay gap report	In the UK we report on our diversity pay gap.	no
406-1	Incidents of discrimination and corrective actions taken		Employee communication and involvement Code of conduct Living by our principles	We report on Code of Conduct violations. These are not necessarily all incidents of discrimination.	no
407-1	Operations and suppliers in which the right to freedom of association and collective bargaining may be at risk		Social performance data table Supplier principles	We report the percentage of countries with staff access to staff forums, grievance procedures or other support systems. Our supplier principles require contractors and suppliers to conduct their activities in a manner that respects human rights as set out in the UN Universal Declaration of Human Rights and the core conventions of the International Labour Organization (ILO) including regulations on freedom of association and collective bargaining.

Social: human rights

GRI	Indicator	Level	Location of disclosures in 2020	Comment / Reason for Omission	External Assurance
Child labour
103-1	Explanation of the material topic and its Boundary		Modern slavery UK Modern Slavery Act statement Human rights	Not applicable	no
103-2	The management approach and its components		Modern slavery UK Modern Slavery Act statement Human rights	Not applicable	no
103-3	Evaluation of the management approach		Social performance data Modern slavery UK Modern Slavery Act statement Human rights	Not applicable	no
408-1	Operations and suppliers at significant risk for incidents of child labour		Social performance data Modern slavery UK Modern Slavery Act statement Human rights	Certain areas of our supply chain may pose a higher risk to labour rights due to their location and the nature of the goods and services we procure. In these cases, we use a defined set of criteria to identify potential supply-chain risks and, where we see risk, we ask suppliers to undertake due diligence studies before considering awarding a contract. A major cause of forced labour in global supply chains is the charging of recruitment fees and related costs from migrant workers. In 2018, we reviewed our supplier principles statements and found there was an opportunity to include the explicit prohibition of such fees, sending an unequivocal message about our expectation to suppliers.	no

Forced or compulsory labor
103-1	Explanation of the material topic and its Boundary		Modern slavery UK Modern Slavery Act statement Human rights		no
103-2	The management approach and its components		Modern slavery UK Modern Slavery Act statement Human rights		no
103-3	Evaluation of the management approach		Modern slavery UK Modern Slavery Act statement Human rights		no
409-1	Operations and suppliers at significant risk for incidents of forced and compulsory labour		Modern slavery Social performance data UK Modern Slavery Act statement	Shell is opposed to all forms of modern slavery. We publish a statement under the UK Modern Slavery Act 2015 annually, setting out the steps we have taken against modern slavery in our business and supply chains.	no

Security practices
103-1	Explanation of the material topic and its Boundary		Security practices Social performance data VPSHR report		no
103-2	The management approach and its components		Security practices Social performance data VPSHR report		no
103-3	Evaluation of the management approach		Security practices Social performance data VPSHR report		no
410-1	Security personnel trained in human rights policies or procedures		Security practices Social performance data VPSHR report		no

Rights of indigenous peoples
103-1	Explanation of the material topic and its Boundary		Embedding sustainability into projects Indigenous peoples Sustainability governance Neighbouring communities Human rights Working with communities		no
103-2	The management approach and its components		Embedding sustainability into projects Indigenous peoples Sustainability governance Neighbouring communities Human rights Working with communities		no
103-3	Evaluation of the management approach		Embedding sustainability into projects Indigenous peoples Sustainability governance Neighbouring communities Human rights Working with communities		no
411-1	Incidents of violations involving rights of indigenous peoples		Embedding sustainability into projects Indigenous peoples Sustainability governance Neighbouring communities Human rights Working with communities	Our approach is to prevent infringements of rights through engagement with affected stakeholders, compliance with local laws and Shell standards and training for staff.	no

Human rights assessment
103-1	Explanation of the material topic and its Boundary		Sustainability governance Our values Respecting human rights Human rights Supplier principles UK Modern Slavery Act statement VPSHR report	All Shell companies and Shell-operated joint ventures must comply with local legislation and regulations, and must conduct their activities in line with the Shell General Business Principles and our core values of honesty, integrity and respect for people. We also encourage joint ventures we do not operate to apply materially equivalent business principles. Respect for human rights is embedded in our Business Principles and in our Code of Conduct. Our approach is informed by the Universal Declaration of Human Rights, the core conventions of the International Labour Organisation and the United Nations’ Guiding Principles on Business and Human Rights. We have a Global Helpline in place for all employees and contract staff in Shell and for third parties with whom Shell has a business relationship (such as customers, suppliers, agents) to raise concerns and report instances of potential non-compliance with our values and principles, in full confidence and without fear of retaliation. Respect for human rights and provision of remedy for potential non-compliance are ways in which we uphold our Business Principles.	no
103-2	The management approach and its components		Sustainability governance Our values Respecting human rights Human rights Supplier principles UK Modern Slavery Act statement VPSHR report	All Shell companies and Shell-operated joint ventures must comply with local legislation and regulations, and must conduct their activities in line with the Shell General Business Principles and our core values of honesty, integrity and respect for people. We also encourage joint ventures we do not operate to apply materially equivalent business principles. Respect for human rights is embedded in our Business Principles and in our Code of Conduct. Our approach is informed by the Universal Declaration of Human Rights, the core conventions of the International Labour Organisation and the United Nations’ Guiding Principles on Business and Human Rights. We have a Global Helpline in place for all employees and contract staff in Shell and for third parties with whom Shell has a business relationship (such as customers, suppliers, agents) to raise concerns and report instances of potential non-compliance with our values and principles, in full confidence and without fear of retaliation. Respect for human rights and provision of remedy for potential non-compliance are ways in which we uphold our Business Principles.	no
103-3	Evaluation of the management approach		Sustainability governance Our values Respecting human rights Human rights Supplier principles UK Modern Slavery Act statement VPSHR report		no
412-1	Operations that have been subject to human rights reviews or impact assessments		Sustainability governance Our values Respecting human rights Human rights Supplier principles UK Modern Slavery Act statement VPSHR report Impact Assessment Embedding sustainability into projects	Shell’s framework of policies and manuals covers Human Rights. In practice we assess potential impacts on human rights using Environmental, Social, and Health Impact Assessments – which may include specialist topics such as cultural heritage, social livelihoods, security assessments, social performance plans, grievance mechanisms, and contracting and procurement procedures. This is not reported by percentage of operations. However, all the relevant systems, processes, and tools apply where it is understood there may be a potential impact.	no
412-2	Employee training on human rights policies or procedures		Our people Our people Living by our principles Human rights VPSHR report	All our employees and contractors follow mandatory training on Shell’s Code of Conduct. We do not record the number of hours used for this specifically. We deliver training and awareness briefings on VPSHR – such as online modules, regional workshops, onsite training delivered by independent third parties, and train the trainer sessions – to both our own staff and our security providers.	no
412-3	Total number and percentage of significant investment agreements and contracts that include human rights clauses or that underwent human rights screening		Sustainability governance Our values Respecting human rights Human rights Supplier principles UK Modern Slavery Act statement VPSHR report Impact Assessment Embedding sustainability into projects	All Shell companies and Shell-operated joint ventures must comply with local legislation and regulations, and must conduct their activities in line with the Shell General Business Principles and our core values of honesty, integrity and respect for people. We also encourage joint ventures we do not operate to apply materially equivalent business principles. Respect for human rights is embedded in our Business Principles and in our Code of Conduct. We have a Global Helpline in place for all employees and contract staff in Shell and for third parties with whom Shell has a business relationship (such as customers, suppliers, agents) to raise concerns and report instances of potential non-compliance with our values and principles, in full confidence and without fear of retaliation. Language on the VPs and the Shell Group requirements on the Use of Force are included in our private security contracts. A major cause of forced labour in global supply chains is the charging of recruitment fees and related costs from migrant workers. In 2018, we reviewed our supplier principles statements and found there was an opportunity to include the explicit prohibition of such fees, sending an unequivocal message about our expectation to suppliers.	no

Social: society

GRI	Indicator	Level	Location of disclosures in 2020	Comment / Reason for Omission	External Assurance
Local communities
103-1	Explanation of the material topic and its Boundary		Local content Contributing to communities Managing our impact on people Neighbouring communities Human rights Working with communities		no
103-2	The management approach and its components		Local content Contributing to communities Managing our impact on people Neighbouring communities Human rights Working with communities		no
103-3	Evaluation of the management approach		Local content Contributing to communities Managing our impact on people Neighbouring communities Human rights Working with communities		no
413-1	Operations with local community engagement, impact assessments, and development programs		Our approach to human rights Embedding sustainability into projects Engaging communities Neighbouring communities Human rights Working with communities	We have implemented community feedback mechanisms at all of our operations and projects to receive, track and respond to questions and complaints from community members. This enables us to capture and resolve concerns quickly in a transparent way, and to track our performance.	no
413-2	Operations with significant actual and potential negative impacts on local communities		Our approach to human rights Embedding sustainability into projects Engaging communities Neighbouring communities Human rights Working with communities	We report on this on a significant example basis.	no

Supplier social assessment
103-1	Explanation of the material topic and its Boundary		Supply chain Living by our principles Our approach to human rights Contribution to society Human rights UK Modern Slavery Act statement VPSHR report Supplier principles	All Shell companies and Shell-operated joint ventures must comply with local legislation and regulations, and must conduct their activities in line with the Shell General Business Principles and our core values of honesty, integrity and respect for people. We also encourage joint ventures we do not operate to apply materially equivalent business principles. Respect for human rights is embedded in our Business Principles and in our Code of Conduct. Our approach is informed by the Universal Declaration of Human Rights, the core conventions of the International Labour Organisation and the United Nations’ Guiding Principles on Business and Human Rights. We have a Global Helpline in place for all employees and contract staff in Shell and for third parties with whom Shell has a business relationship (such as customers, suppliers, agents) to raise concerns and report instances of potential non-compliance with our values and principles, in full confidence and without fear of retaliation. Respect for human rights and provision of remedy for potential non-compliance are ways in which we uphold our Business Principles. Language on the VPs and the Shell Group requirements on the Use of Force are included in our private security contracts. A major cause of forced labour in global supply chains is the charging of recruitment fees and related costs from migrant workers. In 2018, we reviewed our supplier principles statements and found there was an opportunity to include the explicit prohibition of such fees, sending an unequivocal message about our expectation to suppliers.	no
103-2	The management approach and its components		Supply chain Living by our principles Our approach to human rights Contribution to society Human rights UK Modern Slavery Act statement VPSHR report Supplier principles	All Shell companies and Shell-operated joint ventures must comply with local legislation and regulations, and must conduct their activities in line with the Shell General Business Principles and our core values of honesty, integrity and respect for people. We also encourage joint ventures we do not operate to apply materially equivalent business principles. Respect for human rights is embedded in our Business Principles and in our Code of Conduct. Our approach is informed by the Universal Declaration of Human Rights, the core conventions of the International Labour Organisation and the United Nations’ Guiding Principles on Business and Human Rights. We have a Global Helpline in place for all employees and contract staff in Shell and for third parties with whom Shell has a business relationship (such as customers, suppliers, agents) to raise concerns and report instances of potential non-compliance with our values and principles, in full confidence and without fear of retaliation. Respect for human rights and provision of remedy for potential non-compliance are ways in which we uphold our Business Principles.	no
103-3	Evaluation of the management approach		Supply chain Living by our principles Our approach to human rights Contribution to society Human rights UK Modern Slavery Act statement VPSHR report Supplier principles		no
414-1	New suppliers that were screened using social criteria		Supply chain Living by our principles Our approach to human rights Contribution to society Human rights UK Modern Slavery Act statement VPSHR report Supplier principles	Certain areas of our supply chain may pose a higher risk to labour rights due to their location and the nature of the goods and services we procure. We use a defined set of criteria to identify potential supply chain risks and, where we see risk, we ask suppliers and contractors to respond to our due diligence assessments before awarding a contract. This assessment requires our suppliers and contractors to declare whether they have a process in place to assess and manage social risks with their own suppliers. If gaps are identified, we may work with suppliers and contractors to help them understand how to close these gaps, implement corrective action – which may include on-site audits from Shell – or we may consider terminating the contract. Language on the VPs and the Shell Group requirements on the Use of Force are included in our private security contracts. A major cause of forced labour in global supply chains is the charging of recruitment fees and related costs from migrant workers. In 2018, we reviewed our supplier principles statements and found there was an opportunity to include the explicit prohibition of such fees, sending an unequivocal message about our expectation to suppliers.	no
414-2	Negative social impacts in the supply chain and actions taken		Supply chain Living by our principles Our approach to human rights Contribution to society Human rights UK Modern Slavery Act statement VPSHR report Supplier principles		no

Public policy
103-1	Explanation of the material topic and its Boundary		Political engagement Political contributions Advocacy and political activity Shell General Business Principles Political contributions Payments to governments		no
103-2	The management approach and its components		Political engagement Political contributions Advocacy and political activity Shell General Business Principles Political contributions Payments to governments		no
103-3	Evaluation of the management approach		Political engagement Political contributions Advocacy and political activity Shell General Business Principles Political contributions Payments to governments		no
415-1	Political contributions		Political engagement Political contributions Advocacy and political activity Shell General Business Principles Political contributions Payments to governments	Our Business Principles encourage us to contribute to debates on policy issues that affect our business, our employees or the local communities where we operate. These prohibit payments by Shell companies to political parties.	no

Customer health and safety
103-1	Explanation of the material topic and its Boundary		Product stewardship Product stewardship		no
103-2	The management approach and its components		Product stewardship Product stewardship		no
103-3	Evaluation of the management approach		Product stewardship Product stewardship		no
416-1	Assessment of the health and safety impacts of product and service categories		Product stewardship Product stewardship		no

Socioeconomic compliance
103-1	Explanation of the material topic and its Boundary		General confirmation of directors’ duties Safety Code of conduct Workforce engagement Safety, environment and sustainability committee Compliance and governance	Compliance is an aspect of our policy and operations, rather than a material topic in its own right.	no
103-2	The management approach and its components		General confirmation of directors’ duties Safety Code of conduct Workforce engagement Safety, environment and sustainability committee Compliance and governance		no
103-3	Evaluation of the management approach		Board activities and evaluation Workforce engagement Safety, environment and sustainability committee		no
419-1	Non-compliance with laws and regulations in the social and economic area			This is not reported at a Group level.	no

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