Oil sales and retail sites

Excludes deliveries to other companies under reciprocal sale and purchase arrangements, which are in the nature of exchanges. Sales of condensate and natural gas liquids are included.

Includes the Shell share of Raízen's sales volumes.

Certain contracts are held for trading purposes and reported net rather than gross. The effect in 2016 was a reduction in oil products sales of approximately 839,000 b/d (2015: 1,158,000 b/d; 2014: 1,067,000 b/d; 2013: 921,000 b/d; 2012: 856,000 b/d).