Accessibility

Shell is an inclusive organisation and we strive to provide an experience for everyone who visits our website that is both welcoming and accessible.

To achieve this, we proactively apply an approach that considers different needs and accessibility enabling technology, in line with the best practices and standards defined by the web content accessibility guidelines - WCAG 2.1 (AA).

By making our websites fully accessible to everyone, we aim to ensure our visitors experience Shell’s commitment to diversity and inclusion.

We want you to find what you need

We have made our internal and external sites compatible with as many browsers, platforms and hardware as possible including desktop computers, laptops, tablets and smartphones. Should you have any questions or suggestions or wish to bring any issues or inconsistencies to our attention please contact us.

We provide accessibility tools and tips

Accessing our websites has never been easier. However, below are a few tips to personalise your experience and a complete guide can be found by visiting our My Computer My Way website.

Making pages easier to read

When text is too small, webpages can be difficult to view. Several popular browsers including Internet Explorer, Chrome, Firefox, Safari and Opera allow you to zoom in and out using your mouse and keyboard shortcuts, as follows (use the Control key in Windows systems and the Command key in Mac OS):

Hold the Control/Command key and scroll up or down to zoom in or out
Hold the Control/Command key and press + or – to zoom in or out

Magnifying your screen

It may be more convenient to magnify your screen.

All recent versions of Windows include a magnifier, which can enlarge a portion of the screen. However, you may find you require fully functional magnification software.

You can access more information about screen magnifiers in Windows 10, Windows 8.1, and Windows 7

Users running Apple’s OS X operating systems can use the in-built Zoom feature.

Using a screen reader

Screen reader programmes will read the content of the webpage to the user.

Windows users can access Windows Narrator which converts on-screen text into speech. This is available in Windows 10, Windows 8.1, and Windows 7

In Apple’s OSX operating system, users will find the VoiceOver feature.

Third-party screen readers are also available, such as JAWS (Job Access With Speech) and the freeware programme NVDA.

Android users can access the Talkback feature and iPhone or Ipad users can access the Voiceover feature

PDF files

We use PDF files to help us preserve the look and feel of our original documents. To open and view PDF files, you can download the latest version of Adobe Acrobat Reader free of charge.

Adobe also publishes information on accessing PDFs using screen readers.