GRI table
Organisational profile
GRI |
Indicator |
Location of disclosures in 2021 |
Comment / Reason for Omission |
External Assurance |
||
|---|---|---|---|---|---|---|
102-1 |
Name of organisation |
|
|
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102-2 |
Activities, brands, products, and services |
|
|
|||
102-3 |
Location of headquarters |
|
|
|||
102-4 |
Location of operations |
|
|
|||
102-5 |
Ownership and legal form |
|
|
|||
102-6 |
Markets served |
Segment information |
|
|
||
102-7 |
Scale of organisation |
How we create value |
|
|
||
102-8 |
Information on employees and other workers |
Our reporting on a global level includes the different regions. Elements including employment type or employment contract are not reported at a global level. |
|
|||
102-9 |
Supply chain |
|
|
|||
102-10 |
Significant changes to the organisation and its supply chain |
Our people - employee overview |
|
|
||
102-11 |
Precautionary Principle or approach |
Our approach to safety |
|
|
||
102-12 |
External initiatives |
|
|
|||
102-13 |
Membership of associations |
Collaborations and stakeholder engagement |
|
|
||
|
||||||
noStrategy
GRI |
Indicator |
Location of disclosures in 2021 |
Comment / Reason for Omission |
External Assurance |
||
|---|---|---|---|---|---|---|
102-14 |
Statement from senior decision-maker |
|
|
|||
102-15 |
Key impacts, risks, and opportunities |
Letter from the CEO |
|
|
||
|
||||||
Ethics and integrity
GRI |
Indicator |
Location of disclosures in 2021 |
Comment / Reason for Omission |
External Assurance |
|---|---|---|---|---|
102-16 |
Values, principles, standards and norms of behavior |
Our standards and policies |
|
|
102-17 |
Mechanism for advice and concerns about ethics |
|
|
Governance
GRI |
Indicator |
Location of disclosures in 2021 |
Comment / Reason for Omission |
External Assurance |
||
|---|---|---|---|---|---|---|
102-18 |
Governance structure |
Sustanability Governance |
|
|
||
102-20 |
Executive-level responsibility for economic, environmental and social topics |
|
|
|||
102-21 |
Consulting stakeholders on economic, environmental and social topics |
Understanding and engaging with our stakeholders |
|
|
||
|
||||||
Stakeholder engagement
GRI |
Indicator |
Location of disclosures in 2021 |
Comment / Reason for Omission |
External Assurance |
||
|---|---|---|---|---|---|---|
102-40 |
List of stakeholder groups |
|
|
|
||
102-41 |
Collective bargaining agreements |
|
We strive to maintain healthy relations with our employees. Dialogue between management and employees is integral to our work practices and takes place directly and, where appropriate, through employee representative bodies. 100% of countries (Shell operations) have access to staff forum, grievance procedures or other support systems. We regard accumulating numbers for this topic on a global level as not meaningful. |
|
||
102-42 |
Identifying and selecting stakeholders |
Understanding and engaging with our stakeholders |
|
|
||
102-43 |
Approach to stakeholder engagement |
Understanding and engaging with our stakeholders |
|
|
||
102-44 |
Key topics and concerns raised |
Understanding and engaging with our stakeholders |
|
|
||
|
||||||
Reporting practice
GRI |
Indicator |
Location of disclosures in 2021 |
Comment / Reason for Omission |
External Assurance |
||
|---|---|---|---|---|---|---|
102-45 |
Entities included in the consolidated financial statements |
Appendix 1: Significant subsidiaries and other related undertakings |
|
|
||
102-46 |
Defining report content and topic Boundaries |
About this report |
|
|
||
102-47 |
List of material topics |
Topic filter: key topics |
We take material topics to mean key topics that are of higher importance as explained in our Sustainability Report. |
|
||
102-48 |
Restatements of information |
Any restatements are made in the data tables. |
|
|||
102-49 |
Changes in reporting |
Topic filter: key topics |
Significant changes are reported on in the individual sections of the Sustainability Report. |
|
||
102-50 |
Reporting period |
|
|
|||
102-51 |
Date of most recent report |
The 2020 Shell Sustainability Report was published on April 7, 2021 |
|
|||
102-52 |
Reporting cycle |
|
|
|||
102-53 |
Contact point for questions regarding the report |
|
|
|||
102-54 |
Claims of reporting in accordance with the GRI Standards |
|
|
|||
102-55 |
GRI content index |
|
|
|||
102-56 |
External assurance |
About this report |
|
SR - no |
||
|
||||||
Economic
Market presence |
||||||
103-1 |
Explanation of the material topic and its Boundary |
Our people |
|
|
||
103-2 |
The management approach and its components |
|
|
|||
103-3 |
Evaluation of the management approach |
|
|
|||
202-2 |
Proportion of senior management hired from the local community |
|
|
|||
|
||||||
Indirect economic impacts |
||||
103-1 |
Explanation of the material topic and its Boundary |
Supply chain |
|
|
103-2 |
The management approach and its components |
Supply chain |
|
|
103-3 |
Evaluation of the management approach |
Supply chain |
|
|
203-1 |
Infrastructure investments and services supported |
Access to energy |
|
|
203-2 |
Significant indirect economic impacts |
Supply chain |
|
|
Procurement practices |
||||
103-1 |
Explanation of the material topic and its Boundary |
Local content |
|
|
103-2 |
The management approach and its components |
|
|
|
103-3 |
Evaluation of the management approach |
|
|
|
204-1 |
Proportion of spending on local suppliers |
|
|
|
Anti-corruption |
||||||
103-1 |
Explanation of the material topic and its Boundary |
Ethical leadership |
|
|
||
103-2 |
The management approach and its components |
Ethical leadership |
|
|
||
103-3 |
Evaluation of the management approach |
Ethical leadership |
|
|
||
205-1 |
Operations assessed for risks related to corruption |
Risk factors |
The Shell General Business Principles state our insistence on honesty, integrity and fairness in all aspects of our business. The direct or indirect offer, payment, solicitation or acceptance of bribes is unacceptable. Shell maintains a global Anti-bribery and Corruption (ABC) programme that includes elements designed to prevent or detect and remediate potential violations. The programme begins with our anti-bribery commitment, an integral part of the Shell General Business Principles. Our policy is clear: we do not tolerate the direct or indirect offer, payment, solicitation or acceptance of bribes in any form. Facilitation payments are also prohibited. Our Code of Conduct includes specific instructions to staff, such as requirements to avoid or declare potential conflicts of interest, and others that concern the offer or acceptance of gifts and hospitality. |
|
||
205-2 |
Communication and training about anti-corruption policies and procedures |
Ethical leadership |
Communications from leaders include messages about these commitments and the associated requirements. These are reinforced with both global and targeted communications, to ensure that staff are frequently reminded of their obligations. In addition to the Code of Conduct, we have established mandatory anti-bribery procedures and controls applicable to all Shell Businesses and Functions, throughout their operations. The procedures and controls are designed to address a range of corruption related risks and to focus resources and attention in the areas of higher risk. We regularly review and revise these procedures, controls and risk criteria to ensure they remain up-to-date with applicable laws, regulations and best practices. Our programme reviews also take into account results from relevant internal audits, reviews and investigations. As part of our approach to ethics & compliance training, we take action to ensure that our anti-corruption policies, standards, and procedures are communicated to all directors, officers, employees, and, where necessary and appropriate, to agents and business partners. Particular areas of focus with third parties include continued strengthening of due diligence procedures, and clearly articulated requirements (for example through the use of standard contract clauses). |
|
||
205-3 |
Confirmed incidents of corruption and actions taken |
Ethical leadership infographic |
We report on Code of Conduct violations. These are not necessarily all incidents of corruption. |
|
||
|
||||||
Anti-competitive behaviour |
||||||
103-1 |
Explanation of the material topic and its Boundary |
Risk factors - Conduct and culture risks |
|
|
||
103-2 |
The management approach and its components |
Other regulatory and statuatory information - Shell code of conduct |
|
|
||
103-3 |
Evaluation of the management approach |
|
|
|||
206-1 |
Legal actions for anti-competitive behavior, anti-trust, and monopoly practices |
Ethical leadership infographic |
We report on Code of Conduct violations. These are not necessarily all incidents of anti-competitive behaviour. |
|
||
|
||||||
Tax |
||||||
103-1 |
Explanation of the material topic and its Boundary |
Tax transparency |
|
|
||
103-2 |
The management approach and its components |
Tax transparency |
|
|
||
103-3 |
Evaluation of the management approach |
Tax transparency |
|
|
||
207-1 |
Approach to Tax |
Tax transparency |
|
|
||
207-2 |
Tax governance, control and risk management |
Tax transparency |
|
|
||
207-3 |
Stakeholder engagement and management of concerns related to tax |
Tax transparency |
|
|
||
207-4 |
Country-by-country reporting |
Tax Contribution Report 2020 |
The most recent Tax Contribution Report shows aggregated country data for entities that are consolidated or proportionally consolidated in the 2020 Annual Report and Form 20-F. |
|
||
|
||||||
Environmental
Energy (consumption) |
||||||
103-1 |
Explanation of the material topic and its Boundary |
Our approach to climate change and the energy transition |
|
|
||
103-2 |
The management approach and its components |
Our approach to climate change and the energy transition |
|
|
||
103-3 |
Evaluation of the management approach |
Our approach to climate change and the energy transition |
|
|
||
302-1 |
Energy consumption within the organisation |
Energy efficiency in our operations |
Our assurance statements are available at |
|
||
302-2 |
Energy consumption outside of the organisation |
Energy efficiency in our operations |
Our assurance statements are available at |
|
||
302-3 |
Energy Intensity |
Delivering our climate targets |
Our assurance statements are available at |
|
||
302-4 |
Reduction of energy consumption |
Delivering our climate targets |
|
|
||
|
||||||
yesWater and effluents |
||||||
103-1 |
Explanation of the material topic and its Boundary |
Conserving water resources |
|
|
||
103-2 |
The management approach and its components |
Conserving water resources |
|
|
||
103-3 |
Evaluation of the management approach |
|
|
|||
303-1 |
Interactions with water as a shared resource |
|
|
|||
303-2 |
Management of water discharge-related impacts |
|
|
|||
303-3 |
Water withdrawal |
Conserving water resources |
We report total water withdrawl across Shell, by source, by business and by country. |
|
||
303-4 |
Water discharge |
Conserving water resources |
We report produced water discharged. |
|
||
303-5 |
Water consumption |
Conserving water resources |
|
|
||
|
||||||
Biodiversity |
||||||
103-1 |
Explanation of the material topic and its Boundary |
Protecting biodiversity |
|
|
||
103-2 |
The management approach and its components |
Protecting biodiversity |
|
|
||
103-3 |
Evaluation of the management approach |
Protecting biodiversity |
|
|
||
304-1 |
Operational sites owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas |
We report the location, name of the protected area, proximity, IUCN category, and the type of operation/activity. |
|
|||
304-2 |
Significant impacts of activites, products and services on biodiversity |
Protecting biodiversity |
|
|
||
304-3 |
Habitats protected or restored |
Protecting biodiversity |
|
|
||
304-4 |
IUCN Red List species and national conservation list species with habitats in areas affected by operations |
|
We do not report this information specifically. |
|
||
|
||||||
Emissions |
||||||
103-1 |
Explanation of the material topic and its Boundary |
Our approache to climate change and the energy transition |
|
|
||
103-2 |
The management approach and its components |
Our approach to climate change and the energy transition |
|
|
||
103-3 |
Evaluation of the management approach |
Our approach to climate change and the energy transition |
|
|
||
305-1 |
Direct (Scope 1) GHG emissions |
Greenhouse gas emissions |
Our assurance statements are available at |
|
||
305-2 |
Energy indirect (Scope 2) GHG emissions |
Greenhouse gas emissions |
Our assurance statements are available at |
|
||
305-3 |
Other indirect (Scope 3) GHG emissions |
Greenhouse gas emissions |
Our assurance statements are available at |
|
||
305-4 |
GHG emissions intensity |
Greenhouse gas emissions |
Our assurance statements are available at |
|
||
305-5 |
Reduction of GHG emissions |
Greenhouse gas emissions |
Our assurance statements are available at |
|
||
305-6 |
Emissions of ozone-depleting substances (ODS) |
|
|
|||
305-7 |
Nitrogen oxides (NOX), sulfur oxides (SOX), and other significant air emissions |
|
|
|||
|
||||||
Effluents and waste |
||||||
103-1 |
Explanation of the material topic and its Boundary |
Managing waste |
|
|
||
103-2 |
The management approach and its components |
Managing waste |
|
|
||
103-3 |
Evaluation of the management approach |
Managing waste |
|
|
||
306-1 |
Waste generation and significant waste-related impacts |
Managing waste |
|
|
||
306-2 |
Management of significant waste-related impacts |
Managing waste |
We report separately on hazardous and non-hazardous waste along with recycled waste at Group level. Individual installations also may have their own expanded waste metrics and targets, some derived from government permits for regional and local impacts. |
|
||
306-3 |
Waste generated |
Managing waste |
|
|
||
306-4 |
Waste diverted from disposal |
Managing waste |
|
|
||
306-5 |
Waste directed to disposal |
Managing waste |
|
|
||
GRI 306: Effluents and Waste 2016 |
||||||
306-3 |
Significant spills |
Preparing for emergencies |
We report operational spills by number and volume + spills caused by sabotage by number and volume. |
|
||
|
||||||
Environmental compliance |
||||||
103-1 |
Explanation of the material topic and its Boundary |
Our approach to respecting nature |
|
|
||
103-2 |
The management approach and its components |
Our approach to respecting nature |
|
|
||
103-3 |
Evaluation of the management approach |
Our approach to respecting nature |
|
|
||
307-1 |
Non-compliance with environmental laws and regulations |
We are subject to a variety of environmental laws, regulations and reporting requirements in the countries where we operate. Infringing any of these laws, regulations and requirements could harm our reputation and ability to do business, and result in significant costs, including clean-up costs, fines, sanctions and third-party claims. Ongoing operating expenses include the costs of preventing unauthorised discharges into the air and water, and the safe disposal and handling of waste. |
|
|||
|
||||||
Supplier environmental assessment |
||||||
103-1 |
Explanation of the material topic and its Boundary |
Supply chain |
Supplier environmental assessments are part of our general supplier assessment approach. |
|
||
103-2 |
The management approach and its components |
Working with our suppliers. Supply chain |
Supplier environmental assessments are part of our general supplier assessment approach. |
|
||
103-3 |
Evaluation of the management approach |
Supply chain |
Not applicable |
|
||
308-1 |
Percentage of new suppliers that were screened using environmental criteria |
Not reported. |
The way we engage with our contractors and suppliers is based on our Shell Supplier Principles, which are embedded in contracts. They require contractors and suppliers: |
|
||
|
||||||
Social: labor practices and decent work
GRI |
Indicator |
Location of disclosures in 2021 |
Comment / Reason for Omission |
External Assurance |
||
|---|---|---|---|---|---|---|
Employment |
||||||
103-1 |
Explanation of the material topic and its Boundary |
|
|
|||
103-2 |
The management approach and its components |
|
|
|||
103-3 |
Evaluation of the management approach |
|
|
|||
401-1 |
New employee hires and employee turnover |
We report on new hires by gender and the total number of employees by region. |
|
|||
401-2 |
Benefits provided to full-time employees that are not provided to temporary or part-time employees |
|
Part-time and full-time employees have the same benefits, though these may vary based on country regulations. |
|
||
401-3 |
Parental leave |
|
|
|||
|
||||||
Labour/management relations |
||||||
103-1 |
Explanation of the material topic and its Boundary |
|
|
|||
103-2 |
The management approach and its components |
|
|
|||
103-3 |
Evaluation of the management approach |
|
|
|||
402-1 |
Minimum notice periods regarding operational changes |
Not reported at a global level. There are different notice periods in various markets. We seek to conduct the job reductions process in accordance with our core values of honesty, integrity and respect for people. |
|
|||
|
||||||
Occupational health and safety |
||||||
103-1 |
Explanation of the material topic and its Boundary |
Our approach to safety |
|
|
||
103-2 |
The management approach and its components |
Our approach to safety |
|
|
||
103-3 |
Evaluation of the management approach |
Our approach to safety |
|
|
||
403-1 |
Occupational health and safety management system |
Our approach to safety |
|
|
||
403-2 |
Hazard identification, risk assessment, and incident investigation |
Our approach to safety |
|
|
||
403-3 |
Occupational health services |
Our people: Employee communication and involvement |
|
|
||
403-4 |
Worker participation, consultation, and communication on occupational health and safety |
Safety |
|
|
||
403-5 |
Worker training on occupational health and safety |
Our approach to safety |
|
|
||
403-6 |
Promotion of worker health |
|
|
|||
403-7 |
Prevention and mitigation of occupational health and safety impacts directly linked by business relationships |
|
|
|||
403-8 |
Workers covered by an occupational health and safety management system |
|
|
|||
403-9 |
Work-related injuries |
|
|
|||
403-10 |
Work-related ill health |
|
|
|||
|
||||||
Training and education |
||||||
103-1 |
Explanation of the material topic and its Boundary |
|
|
|||
103-2 |
The management approach and its components |
Diversity, equity and inclusion |
|
|
||
103-3 |
Evaluation of the management approach |
Diversity, equity and inclusion |
|
|
||
404-1 |
Average hour of training per year per employee |
We report the total number of formal training days provided for employees and joint-venture partners. |
|
|||
404-2 |
Programs for upgrading employee skills and transition assistance programs |
Ethical leadership |
|
|
||
|
||||||
Diversity and equal opportunity |
||||||
103-1 |
Explanation of the material topic and its Boundary |
|
|
|||
103-2 |
The management approach and its components |
Diversity, equity and inclusion |
|
|
||
103-3 |
Evaluation of the management approach |
Diversity, equity and inclusion |
|
|
||
405-1 |
Diversity of governance bodies and employees |
Diversity, equity and inclusion |
Diversity is not reported by age group or minority group, as this is proprietary information. We report diversity data on the composition of our Board of Directors and the Board Committees. We also provide information on employees by gender and nationality in senior leadership positions. Data on minority employees are not aggregated globally, as this is defined locally and legislation in some countries prohibit requesting race/ethnicity data. The data on disabled employees are not collected or aggregated as this depends on local legislation on disability recording and also individual wishes for declaration. In some countries, disclosure of these data is not permitted. |
|
||
405-2 |
Ratio of basic salary and remuneration of women to men |
In the UK we report on our diversity pay gap. |
|
|||
406-1 |
Incidents of discrimination and corrective actions taken |
We report on Code of Conduct violations. These are not necessarily all incidents of discrimination. |
|
|||
407-1 |
Operations and suppliers in which the right to freedom of association and collective bargaining may be at risk |
We report the percentage of countries with staff access to staff forums, grievance procedures or other support systems. Our supplier principles require contractors and suppliers to conduct their activities in a manner that respects human rights as set out in the UN Universal Declaration of Human Rights and the core conventions of the International Labour Organization (ILO) including regulations on freedom of association and collective bargaining. |
|
|||
|
||||||
Social: human rights
GRI |
Indicator |
Location of disclosures in 2021 |
Comment / Reason for Omission |
External Assurance |
||
|---|---|---|---|---|---|---|
Child labour |
||||||
103-1 |
Explanation of the material topic and its Boundary |
Respecting human rights: Modern slavery |
|
|
||
103-2 |
The management approach and its components |
Respecting human rights: Modern slavery |
|
|
||
103-3 |
Evaluation of the management approach |
Respecting human rights: Modern slavery |
|
|
||
408-1 |
Operations and suppliers at significant risk for incidents of child labour |
Respecting human rights: Modern slavery |
We report the percentage of countries in which we operate where we have procedures in place to prevent child labour and forced labour. The Shell Supplier Principles include specific labour and human rights expectations for contractors and suppliers. We recognise the role of counterparty due diligence in bringing our commitments to life. In our supply chains, all direct suppliers undergo pre-contract screening. This includes screening against public allegation for human rights abuses and evidence of slavery. |
|
||
|
||||||
Forced or compulsory labor |
||||||
103-1 |
Explanation of the material topic and its Boundary |
Respecting human rights: Modern slavery |
|
|
||
103-2 |
The management approach and its components |
Respecting human rights: Modern slavery |
|
|
||
103-3 |
Evaluation of the management approach |
Respecting human rights: Modern slavery |
|
|
||
409-1 |
Operations and suppliers at significant risk for incidents of forced and compulsory labour |
Respecting human rights: Modern slavery |
Shell is opposed to all forms of modern slavery. We set clear expectations to contractors and suppliers not to use forced, prison or compulsory labour and no payment of recruitment fees by workers. We expect contractors and suppliers to respect freedom of association and collective bargaining; to provide a safe, secure and healthy workplace; and the provision of wages and benefits that meet or exceed the national legal standards. Our contractors and suppliers should provide workers with whistleblowing mechanisms where grievances related to the above topics can be logged confidentially. |
|
||
|
||||||
Security practices |
||||||
103-1 |
Explanation of the material topic and its Boundary |
Respecting human rights: Security |
|
|
||
103-2 |
The management approach and its components |
Respecting human rights: Security |
|
|
||
103-3 |
Evaluation of the management approach |
Respecting human rights: Security |
|
|
||
410-1 |
Security personnel trained in human rights policies or procedures |
Respecting human rights: Security |
We include VPSHR clauses in our private security contracts and raise the principles in engagements with public security forces. Security staff and contractors are trained in the VPSHRs and we incorporate them into our core security-related processes. |
|
||
|
||||||
Rights of indigenous peoples |
||||||
103-1 |
Explanation of the material topic and its Boundary |
Indigenous peoples |
|
|
||
103-2 |
The management approach and its components |
Indigenous peoples |
|
|
||
103-3 |
Evaluation of the management approach |
Indigenous peoples |
|
|
||
411-1 |
Incidents of violations involving rights of indigenous peoples |
Indigenous peoples |
In line with the Shell General Business Principles, and in support of the UN Declaration on the Rights of Indigenous Peoples, our approach is to continue seeking the support and agreement of Indigenous Peoples potentially affected by our projects. We do this through mutually agreed, transparent and culturally appropriate consultation and impact management processes. |
|
||
|
||||||
Human rights assessment |
||||||
103-1 |
Explanation of the material topic and its Boundary |
Respecting human rights |
All Shell companies and Shell-operated joint ventures must comply with local legislation and regulations, and must conduct their activities in line with the Shell General Business Principles and our core values of honesty, integrity and respect for people. We also encourage joint ventures we do not operate to apply materially equivalent business principles. Respect for human rights is embedded in our Business Principles and in our Code of Conduct. Our approach is informed by the Universal Declaration of Human Rights, the core conventions of the International Labour Organisation and the United Nations’ Guiding Principles on Business and Human Rights. We have a Global Helpline in place for all employees and contract staff in Shell and for third parties with whom Shell has a business relationship (such as customers, suppliers, agents) to raise concerns and report instances of potential non-compliance with our values and principles, in full confidence and without fear of retaliation. Respect for human rights and provision of remedy for potential non-compliance are ways in which we uphold our Business Principles. |
|
||
103-2 |
The management approach and its components |
Respecting human rights |
All Shell companies and Shell-operated joint ventures must comply with local legislation and regulations, and must conduct their activities in line with the Shell General Business Principles and our core values of honesty, integrity and respect for people. We also encourage joint ventures we do not operate to apply materially equivalent business principles. Respect for human rights is embedded in our Business Principles and in our Code of Conduct. Our approach is informed by the Universal Declaration of Human Rights, the core conventions of the International Labour Organisation and the United Nations’ Guiding Principles on Business and Human Rights. We have a Global Helpline in place for all employees and contract staff in Shell and for third parties with whom Shell has a business relationship (such as customers, suppliers, agents) to raise concerns and report instances of potential non-compliance with our values and principles, in full confidence and without fear of retaliation. Respect for human rights and provision of remedy for potential non-compliance are ways in which we uphold our Business Principles. |
|
||
103-3 |
Evaluation of the management approach |
Respecting human rights |
|
|
||
412-1 |
Operations that have been subject to human rights reviews or impact assessments |
Shell’s framework of policies and manuals covers Human Rights. In practice we assess potential impacts on human rights using Environmental, Social, and Health Impact Assessments – which may include specialist topics such as cultural heritage, social livelihoods, security assessments, social performance plans, grievance mechanisms, and contracting and procurement procedures. This is not reported by percentage of operations. However, all the relevant systems, processes, and tools apply where it is understood there may be a potential impact. |
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412-2 |
Employee training on human rights policies or procedures |
Our employees and contractors follow mandatory training on Shell’s Code of Conduct. We do not record the number of hours used for this specifically. We deliver training and awareness briefings on VPSHR to both our own staff and our security providers. |
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412-3 |
Total number and percentage of significant investment agreements and contracts that include human rights clauses or that underwent human rights screening |
Human rights |
All Shell companies and Shell-operated joint ventures must comply with local legislation and regulations, and must conduct their activities in line with the Shell General Business Principles and our core values of honesty, integrity and respect for people. We also encourage joint ventures we do not operate to apply materially equivalent business principles. Respect for human rights is embedded in our Business Principles and in our Code of Conduct. |
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Social: society
GRI |
Indicator |
Location of disclosures in 2021 |
Comment / Reason for Omission |
External Assurance |
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Local communities |
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103-1 |
Explanation of the material topic and its Boundary |
Community skills and entrepreneurship |
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103-2 |
The management approach and its components |
Community skills and entrepreneurship |
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103-3 |
Evaluation of the management approach |
Community skills and entrepreneurship |
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413-1 |
Operations with local community engagement, impact assessments, and development programs |
Community skills and entrepreneurship |
We have implemented community feedback mechanisms at all of our operations and projects to receive, track and respond to questions and complaints from community members. This enables us to capture and resolve concerns quickly in a transparent way, and to track our performance. |
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413-2 |
Operations with significant actual and potential negative impacts on local communities |
We report on this on a significant example basis. |
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Supplier social assessment |
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103-1 |
Explanation of the material topic and its Boundary |
Supply chain |
All Shell companies and Shell-operated joint ventures must comply with local legislation and regulations, and must conduct their activities in line with the Shell General Business Principles and our core values of honesty, integrity and respect for people. We also encourage joint ventures we do not operate to apply materially equivalent business principles. Respect for human rights is embedded in our Business Principles and in our Code of Conduct. Our approach is informed by the Universal Declaration of Human Rights, the core conventions of the International Labour Organisation and the United Nations; Guiding Principles on Business and Human Rights. We have a Global Helpline in place for all employees and contract staff in Shell and for third parties with whom Shell has a business relationship (such as customers, suppliers, agents) to raise concerns and report instances of potential non-compliance with our values and principles, in full confidence and without fear of retaliation. Respect for human rights and provision of remedy for potential non-compliance are ways in which we uphold our Business Principles. Language on the VPs and the Shell Group requirements on the use of force are included in our private security contracts. |
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103-2 |
The management approach and its components |
Supply chain |
All Shell companies and Shell-operated joint ventures must comply with local legislation and regulations, and must conduct their activities in line with the Shell General Business Principles and our core values of honesty, integrity and respect for people. We also encourage joint ventures we do not operate to apply materially equivalent business principles. Respect for human rights is embedded in our Business Principles and in our Code of Conduct. Our approach is informed by the Universal Declaration of Human Rights, the core conventions of the International Labour Organisation and the United Nations; Guiding Principles on Business and Human Rights. We have a Global Helpline in place for all employees and contract staff in Shell and for third parties with whom Shell has a business relationship (such as customers, suppliers, agents) to raise concerns and report instances of potential non-compliance with our values and principles, in full confidence and without fear of retaliation. Respect for human rights and provision of remedy for potential non-compliance are ways in which we uphold our Business Principles. |
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103-3 |
Evaluation of the management approach |
Supply chain |
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414-1 |
New suppliers that were screened using social criteria |
Supply chain |
Certain areas of our supply chain may pose a higher risk to labour rights due to their location and the nature of the goods and services we procure. We use a defined set of criteria to identify potential supply chain risks and, where we see risk, we ask suppliers and contractors to respond to our due diligence assessments before awarding a contract. This assessment requires our suppliers and contractors to declare whether they have a process in place to assess and manage social risks with their own suppliers. If gaps are identified, we may work with suppliers and contractors to help them understand how to close these gaps, implement corrective action; which may include on-site audits from Shell; or we may consider terminating the contract. Language on the VPs and the Shell Group requirements on the use of force are included in our private security contracts. |
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414-2 |
Negative social impacts in the supply chain and actions taken |
Supply chain |
Not reported at a global level. |
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Public policy |
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103-1 |
Explanation of the material topic and its Boundary |
Political engagement |
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103-2 |
The management approach and its components |
Political engagement |
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103-3 |
Evaluation of the management approach |
Political engagement |
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415-1 |
Political contributions |
Political engagement |
Our Business Principles encourage us to contribute to debates on policy issues that affect our business, our employees or the local communities where we operate. |
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Customer health and safety |
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103-1 |
Explanation of the material topic and its Boundary |
Product stewardship |
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103-2 |
The management approach and its components |
Product stewardship |
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103-3 |
Evaluation of the management approach |
Product stewardship |
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416-1 |
Assessment of the health and safety impacts of product and service categories |
Product stewardship |
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Socioeconomic compliance |
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103-1 |
Explanation of the material topic and its Boundary |
Ethical leadership |
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103-2 |
The management approach and its components |
Ethical leadership |
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103-3 |
Evaluation of the management approach |
Ethical leadership |
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419-1 |
Non-compliance with laws and regulations in the social and economic area |
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